The NWH Group Reviews 501

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, highlighting their ability to make interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the quick response times and the smooth process for various requests, including urgent needs and account setup. However, some customers also noted issues with skip collections not always happening as agreed, attributing this to a potential shortage of drivers. Additionally, a few people mentioned concerns about the driving behavior of some lorry drivers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and professional... See more

Response time

Reviewers mention positive feedback about response times. Customers highlight that communication is on point,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness and politeness... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more

Company replied

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Service

We deal with lots of Waste Disposal companies throughout the country however we have never had this level of service from any of them. Our Account Manager, Michelle Lindsay from the Glasgow branch has provided us with a brilliant service. She maintains regular contact with us and tries to accommodate our requests. She is really good to work with and clearly enjoys her job. Thanks Michelle credit where credit is due

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Quick Response

After a phone call to Finlay on Friday mid morning that we needed the 40ft yard collected and a new one delivered that day ASAP. Finlay and his team had it done by 330 that aloud us to work and finish the move over the weekend which is great for a new account

Thanks Ryon

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

What a waste!.....Disposal company....:-)

From first enquiry to contract completion, I have had absolutely no complaints. Swift service, easy company to deal with and the online portal makes documents quick to access. Our company has gone even greener since we switched to NWH.
Highly recommended.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Three years as a customer

I'm a Scout leader and we need a skip to dispose of the unsaleable goods after our jumble sale. For the third year, we used NWH and for the third year they were excellent. This year, Shiv in the office and Les in the lorry cab were super-efficient and friendly - but so were their colleagues in previous years. They provide exactly the service we need (even if the price is quite high).

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better.

I've been dealing with NWH since I started my current position a few months ago - Michelle our account manager has been very helpful on any occasion I've needed information or changes to our account.
We recently had a rapid increase in our waste and the Glasgow team were great with a quick emptying of our skip and arrangement of a larger unit - the drivers were really helpful as well even with me changing the goalposts half way through.
I would highly recommend.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service.

Friendly and efficient service.
From first contact with Barry in the Edinburgh office I had really efficient and speedy help. He organised a very competitive quote, followed through at every stage with updates and completed the transaction in record time.
I would thoroughly recommend him for his friendly and knowledgeable service.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

Shiv in the Glasgow office is quick off the mark whenever we need anything. We are new to NWH but I know already that they can be trusted, nothing is too much bother and they are friendly which helps. More recently we hired out of the Dundee depot and they were just as helpful too. Their driver Duncan Herd from that depot was super efficient on site. Keep up the good work guys!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Rachel was super helpful!

I enquired with NWH 18th April and got an email back within 2 hours from Rachel. She was so helpful and provided very competitive prices for trade waste.

Our account was opened within 4 hours of my original email with the bins scheduled to be dropped off a couple of days later.

Rachel was so helpful and efficient and I can't recommend enough!!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Came via recommendation

Was recommended by a friend, great place, great customer service from shiv very responsive with my questions and queries , kind and polite and they take all the waste i have!! , will definitely be using the company for my waste from now and in the future.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Shoutout to Rachel!

We've recently just started dealing with NWH again after a year years, As we have two businesses operating from the same building we were told that the accounts for both were up and running in no time! Rachel Morrison has been spot on from initial contact via Linkedin to the first load of skips booked in for delivery!

We look forward to working together again.

March 28, 2024
Unprompted review

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