Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Mayfield Industrial Estate, EH22 4AD, Dalkeith, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We deal with lots of Waste Disposal companies throughout the country however we have never had this level of service from any of them. Our Account Manager, Michelle Lindsay from the Glasgow branch has provided us with a brilliant service. She maintains regular contact with us and tries to accommodate our requests. She is really good to work with and clearly enjoys her job. Thanks Michelle credit where credit is due
Rachel has been fantastic made the whole experience easy and efficient thank youX
After a phone call to Finlay on Friday mid morning that we needed the 40ft yard collected and a new one delivered that day ASAP. Finlay and his team had it done by 330 that aloud us to work and finish the move over the weekend which is great for a new account
Thanks Ryon
We have just signed a new deal with NWH! Rachel has been superb, she quickly mobilised the service we required with 'new bins' and we are very much looking forward to working with the team for the next few years!
From first enquiry to contract completion, I have had absolutely no complaints. Swift service, easy company to deal with and the online portal makes documents quick to access. Our company has gone even greener since we switched to NWH.
Highly recommended.
Account application process was quick and efficient . Point of contact was Rachel. Professional service.
I'm a Scout leader and we need a skip to dispose of the unsaleable goods after our jumble sale. For the third year, we used NWH and for the third year they were excellent. This year, Shiv in the office and Les in the lorry cab were super-efficient and friendly - but so were their colleagues in previous years. They provide exactly the service we need (even if the price is quite high).
I've been dealing with NWH since I started my current position a few months ago - Michelle our account manager has been very helpful on any occasion I've needed information or changes to our account.
We recently had a rapid increase in our waste and the Glasgow team were great with a quick emptying of our skip and arrangement of a larger unit - the drivers were really helpful as well even with me changing the goalposts half way through.
I would highly recommend.
Outstanding Customer Service from Barry Redpath.
Great communication, nothing was any trouble.
Friendly and efficient service.
From first contact with Barry in the Edinburgh office I had really efficient and speedy help. He organised a very competitive quote, followed through at every stage with updates and completed the transaction in record time.
I would thoroughly recommend him for his friendly and knowledgeable service.
Shiv in the Glasgow office is quick off the mark whenever we need anything. We are new to NWH but I know already that they can be trusted, nothing is too much bother and they are friendly which helps. More recently we hired out of the Dundee depot and they were just as helpful too. Their driver Duncan Herd from that depot was super efficient on site. Keep up the good work guys!
I enquired with NWH 18th April and got an email back within 2 hours from Rachel. She was so helpful and provided very competitive prices for trade waste.
Our account was opened within 4 hours of my original email with the bins scheduled to be dropped off a couple of days later.
Rachel was so helpful and efficient and I can't recommend enough!!
Finlay has been incredibly helpful in making the sign up process as quick and smooth as possible.
Was recommended by a friend, great place, great customer service from shiv very responsive with my questions and queries , kind and polite and they take all the waste i have!! , will definitely be using the company for my waste from now and in the future.
We've recently just started dealing with NWH again after a year years, As we have two businesses operating from the same building we were told that the accounts for both were up and running in no time! Rachel Morrison has been spot on from initial contact via Linkedin to the first load of skips booked in for delivery!
We look forward to working together again.
Excellent service Rachel Morrison dealt with our request for bins very efficiently and quickly we are based in Derby and working in Glasgow, we would certainly recommend The NWH Group.
I have just set up an account with NWH, they were the fastest response with a clear and reasonable quote. The process to set up a new account with Rachel Morrison and sign the paperwork has been the smoothest I have yet experienced.
Excellent experience with NWH - everything done promptly and explained thoroughly through Rachel Morrison.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.