National Express West Midlands Reviews 1,273

Worst drivers ever
This has been happening for 3 days now. When the bus arrives it opens its doors and the driver didint see me coming in i said can u open the door he said no you’re late. Mate im literally standing in front of the door at the bus station where at the end of the road there is a red light

The seats in the coach were comfortable, though a foot rest would be appreciated. The ride was somewhat bumpy and the emergency exit door rattled somewhat alarmingly! My main complaint is with Victoria Coach Station. The toilets in Arrivals are disgusting and there's not enough seating in Departures. Signs to the Coach Station are non-existent once you leave the Tube station, I had to ask the way 2 or 3 times.

Rip off,Rip off,Rip off,Rip off,Rip off. Joke,joke,joke,joke. Can't believe there aren't any more reviews on the price increase. Totally ripped off again.

Horrendous. Missed 2 due times. Very unreliable and feels like a waste. They should put specific times when buses will arrive but right now, buses are just awful

Awful service. Never ever on time and then when it does finally turn up, 2 buses turn up together. Will stick to the trains from now on

Visiting people in Coventry, got on a bus 1 mile there, 1 mile back £4.80!!!!
The same journeys in London would cost £1.75
Is no way they can justify that!
If I lived there, I wouldn't live there!

AWFUL. Worst city and council I’ve ever encountered. Then the bus service… had the wrong destination written in the LED on the front of the bus… so no one put their hand out because why would they? absolutely ridiculous. What a joke of a service and city.

No bus again

I wish I could give a 0 star review. Horrible service, never on time the bus is always delayed and when it's not it leaves earlier than it supposed to. The bus driver don't stop on the bus stop when they are delayed. There was a road detour and the bus driver didn't mentioned and it was announced anywhere. Had to get off to a random stop to get a taxi. Please be a bit professional and treat the customers better. I really wish I could put a complaint in as it's causing me so much distress over commuting with NX west Midlands.

I've never really had a good experience with Buses at Coventry, but sometimes it gets so worse tat putting a review becomes essential. Today without any prior notice or board for diversion,buses won't stop at the Riley square bus stop, such a poor service that reviewing the same is useless. Ederly people, pregnant ladies standing and waiting and the bus driver who could have easily stopped, doesn't want to,no board anywhere says that there is an alternative bus stop. TOTAL WASTE OF TIME TO WAIT FOR BUSES IN COVENTRY.

My swift card suddenly stopped working, driver won’t let me in

the buses are 20 minutes late in the station it was too hot to wait

AWFUL! Buses are ALWAYS late. Worst public transport ever.

Had problems getting nx bus to pay back money that was taking from my card they refused to own up.

The most horrible public transport network. You can have the schedule for the buses and it will be as useless as anything. You can as well get off from your house three hours before time cos that's the only way you are getting a bus. Recommendation:total overhaul or scrap the bus schedule at bus stops as they are useless.

Up date to my previous review submitted at the start of March. Unfortunatly I have had the need to use the bus again to travel to Birmingham. "It must have improved I thought".
Unfortunatly.....NOT! Again late to a meeting because this time TWO busses missed out.
West Midlands Travel...you really are that bad. Shockingly poor

Buses never show up or are late, tickets are overpriced for a crap service. When they do show up half the time there filled with junkies and openly use in done of everyone. would give it 0 stars if I could.

Mother in law waiting well over a hour for a bus with no show to collect my child from school. 2nd time this has happened in a few weeks and 2nd time ive had to pay a after school club fine.! Not happy. How do i get a refund for this?

I've tried to purchase a pass and, yet again (this isn't the first time this has happened), I got a processing error.
I've checked the details I gave and they were all correct.
On this basis, I attempted to call the customer service helpline only to receive a message that this is closed.
AN ABYSMAL SERVICE. I'm trying to help the environment by using public transport rather my car.
I've given up on this now. I'll carry on using my car!