Nyxi Reviews 

91
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and the outstanding overall quality of home appliances like air fryers, noting how smoothly everyday meals are prepared. Many people genuinely appreciate the prompt, highly helpful support received when contacting the team to quickly resolve minor operational questions. Some reviewers were noticeably not happy with unexpected shipping delays, poor communication, or unhelpful customer service responses when dealing with broken items. A few consumers also experienced frustrating problems with logistics, including orders being unexpectedly cancelled or items arriving damaged during transport without easy resolutions.

What people talk about most

Product

Consumers find product to be positive, frequently describing items like air fryers and storage ottomans as... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt arrival times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the well-made and durable... See more

Customer service

Reviewers mention mixed feedback about customer service, with many consumers expressing appreciation for... See more

Order

Customers had ambiguous experiences with order, noting that the online process is straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a Nyxi air fryer which worked well for 6 months,we were very pleased with this machine which has french doors,unfortunately it stopped working,we got in touch with the suppliers who couldn... See more

Rated 5 out of 5 stars

Easy to order. Good communication as to when it will be delivered. Packaged well. Lovely colour and padded lid. Lots of room inside. Would definitely recommend

Rated 5 out of 5 stars

Bought a Dual Air Fryer Oven in November 2025. It had an occasional issue (Very noisy internal fan), which over time worsened and eventually the fan noise was permanent. Contacted Nyxi (rep: Hotak) an... See more

Rated 5 out of 5 stars

Excellent service. My order was delivered within 24 hours. The products are first class. Good company to deal with and competitive prices. Thank you


Company details

  1. Electronics & Technology

Written by the company

Nyxi is an international home and lifestyle brand committed to designing practical, stylish, and affordable products that improve everyday living. We offer a wide range of modern household solutions across categories including Air & Climate, Kitchen Appliances, and Home Furniture, helping customers create comfortable, functional, and efficient living spaces. Our Air & Climate collection includes energy-efficient dehumidifiers, air circulation solutions, and home comfort products designed to improve indoor air quality and maintain a healthier home environment throughout the year. In our Kitchen range, we provide innovative appliances such as large-capacity air fryers, cooking essentials, and smart kitchen solutions that make preparing meals easier, faster, and healthier for busy households. Nyxi also offers carefully selected Home Furniture and storage solutions that combine modern aesthetics with practicality, helping customers maximise space and enhance their home décor. Every product is designed with a focus on reliability, usability, and value for money. At Nyxi, customer satisfaction is at the centre of everything we do. We are dedicated to providing dependable products, responsive customer support, and a seamless shopping experience from order to delivery. By continuously listening to customer feedback and improving our product range, we aim to deliver high-quality home essentials that customers can trust for everyday life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(91)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a Nyxi air fryer which worked…

We bought a Nyxi air fryer which worked well for 6 months,we were very pleased with this machine which has french doors,unfortunately it stopped working,we got in touch with the suppliers who couldn’t have been more helpful,they went through a few procedures to try and get it working,they were very patient with us and after a couple of days trying to get it working it was agreed that it would be replaced,later we received an e.mail saying it had been dispatched,couldn’t be more grateful,will certainly recommend them to friends.
Thanks
Steve Randall

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very simple ordering process and came with next day delivery. Kept up to date with progress and delivered on time. Used it for a few days and once used to the slightly quirky menu works great. For the price very impressed.

July 3, 2026
Rated 5 out of 5 stars

Incredible service

I had a small problem with my order. The after sales service was absolutely amazing. I received a new appliance within 24 hours, incredible . Also the product was very well made and I’m delighted with product

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best 20L Air Fryer

I recently purchased the 20L air fryer oven from Nyxi, and I have been genuinely impressed with both the product and the overall quality.

The build quality feels premium and sturdy, and the large 20-liter capacity is perfect for cooking family-sized meals. It heats up quickly, cooks food evenly, and has controls that are straightforward and easy to use. I've tried a variety of foods, and everything has come out crispy on the outside while remaining tender inside.

What stood out most was the excellent value for money. The appliance offers features and performance that you would normally expect from much more expensive brands. It has become one of the most frequently used appliances in my kitchen.

Overall, I'm very happy with my purchase and would highly recommend Nyxi to anyone looking for a reliable, high-quality air fryer oven. A great product that has exceeded my expectations.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brought a 20L air fryer

Brought a 20L air fryer. The Fan started to make a grating noise which got worse over time, I contacted Nyxi and got an instant response. To my surprise they sent me a new Oven I can not thank them enough
Excellent service, excellent communication would highly recommend, this company many thanks

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

9000btu air conditioner, compressor failed after light use, company not interested

9000btu air conditioner. Complete compressor failed after 2 and a half years of very light residential use. Clearly either a faulty product from the factory or their aircons are extremely poorly made / use knock off, sub standard, components.
Customer service whilst prompt, did waste my time asking for videos and order numbers as well several clarifying questions only at the very end of the email chain and several days to say they weren’t in the slight bit interested as it was older than 1 year. Something I told them in the very first email….. yet they still wasted my time. Honestly, dissapointing to have say I wouldn’t reccomend this brand or their products since it did exactly what you wanted when it worked. But compressors on £300 air conditioners shouldn’t be failing after not even 3 years of light use so I’d say avoid and buy from a more reputable brand.

Edit to add.
I can see from their reply completely contradicting what they said in emails and trying to make it out like I was after a “free replacement”to undermine my point, highlighting a very clearly faulty or poorly made product. Just shows what a terrible company they are.
Avoid at all costs.

June 29, 2026
Unprompted review
Nyxi logo

Reply from Nyxi

Thank you for your feedback. We're pleased to hear you were happy with the air conditioner while it was in use for almost 3 years.

The unit has been used for almost 3 years, while it was supplied with a 12-month manufacturer's warranty. As you can appreciate, compressor-based products can be affected by the environment, usage conditions and maintenance over time. For this reason, offering a free replacement after nearly three years of use would not be standard practice for UK retailers or brands.

Our support team requested photos and videos only to assess whether we could still help. While we're sorry the unit has now developed a fault, we believe our warranty decision is fair and in line with the terms provided at purchase.

Rated 5 out of 5 stars

Recently brought a ottoman off Amazon…

Recently brought a ottoman off Amazon which said it could take up to 200kg of weight as I don't have alot of additional seating it was perfect for when friends come over and with the added storage! Unfortunately on the first time use of someone sitting on this the wood broke instantly but I contacted customer service who were amazing I sent them a few photos of the unit and they immediately send me a tracking number with a replacement on the way! Can't fault the service I have experienced!

June 24, 2026
Unprompted review
Rated 4 out of 5 stars

Purchased, via Amazon UK, a 20 lt dehumidifier

Purchased, via Amazon UK, a 20 lt dehumidifier to replace a 20 year old unit which had died. Arrived on time, powered up fine and seems to work well.

The instruction manual is a poor translation (I assume) of a Chinese one and confusing. I contacted Support by email and got a very prompt & helpful reply from Hotak, which cleared up my confusion.

Build quality seems fine, durability is as yet unknown, but fingers crossed!

Recommended and esp. the support!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought the Nyxi 20L Air…

I recently bought the Nyxi 20L Air Fryer Oven and I’m really happy with it. The quality feels premium, the design looks great, and it works exceptionally well.
The 20L size is very useful and makes cooking much easier, especially when making snacks or meals for the family. Overall, it’s an excellent product and totally worth buying. I loved it! Would 100% recommend!!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really nice products and a great after…

Really nice products and a great after sales support. We had a little issue with our air fryer which has been sorted very quickly by Hotak.
I would definitely recommend that company and will reorder from them whenever I need something.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased the 50L bin from…

I recently purchased the 50L bin from Nyxi Store and I'm very happy with my purchase. The bin is sturdy, well-made, and has a good capacity, making it perfect for everyday household use. It arrived on time, was securely packaged, and matched the description provided on the website.

The design is practical and looks neat in my space. The lid works smoothly, and the overall build quality feels durable. The ordering process was straightforward, and the customer service experience was satisfactory.

Overall, a great product at a reasonable price. I would recommend Nyxi Store to anyone looking for a reliable and functional waste bin.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fixed it quickly

Bought a whiteboard from Nyxi that got damaged in the post. They were very responsive when I contacted them and replaced it quickly. The quality is good.

May 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look