Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still l... See more
Company replied
Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money su... See more
Company replied
the product (whey protein) itself is one of the best tasting i've tried. 5 stars. the delivery time to NZ though is a bit frustrating. when there are other aus based online retailers who deliver your... See more
Company replied
4.0
Great
872 reviews
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Not a Great Experience
Hi MyProtein Team,
I hope you are well.
I am writing regarding my recent order, which unfortunately arrived with multiple issues.
Firstly, the delivery was delayed. I did receive an email from MyProtein acknowledging the delay and apologising for the inconvenience, which I appreciated. However, the delivery still arrived later than expected.
Secondly, and more importantly, when I opened the package, I noticed that protein powder had spilled everywhere inside the box. Upon checking the bags, it appears they were subjected to significant pressure, causing them to burst open. The damage makes the product unsafe to consume, as the contents may have been contaminated.
I have attached screenshots/photos showing the condition in which the items arrived.
Given the situation, I kindly request a replacement for the damaged bags as soon as possible. Please also swap all 5 packets.
Please let me know if you need any additional information from my side.
Thank you,
Aaryansh
PFA screenshots.
January 25, 2026
Reply from Nz Myprotein
Hello Aaryansh,
Thank you for leaving your review.
I am sorry to hear that you received your item in poor condition, and I can appreciate how disappointing this must have been for you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Easy to use website
Easy to use website, great discount and it doesn't take too long to ship to here in NZ
January 29, 2026
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Easy online ordering
Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still love it! Also felt that I was getting good value as always an online discount promotion offered.
January 8, 2026
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Fantastic product
Fantastic product. Whey protein unsweetened and chocolate flavour both are great. Amino profile is also good. Overall a great protein source.
December 26, 2025
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I'm satisfied.
December 25, 2025
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Nz Myprotein
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Delivery delayed indefinitely—No tracking!
It’s been 15 days and I have yet to receive my order. I got an email apologising for the delay, then another one with tracking number but when I click the link it doesn’t say if item has been shipped or out for delivery or what not. Very disappointing.
December 1, 2025
Reply from Nz Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order.
I have investigated this further and contacted you via your account.
Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Jonathan
Poor Quality and Incorrect Sizing
My last order from MP was really disappointing. The shorts I ordered arrived torn, and the T-shirt was noticeably smaller than the size listed. I expected better quality and accuracy from MP, and this experience has definitely let me down.
December 5, 2025
Reply from Nz Myprotein
Hello Anman,
Thank you for taking time to leave your review.
I apologise you have faced issues with the order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Disappointed
Hi,
I’ve had an issue with my purchase and it’s really frustrating that no one has responded to any of my messages. I feel completely ignored. This has been really disappointing, and honestly I wouldn’t recommend anyone to go through this experience.
November 27, 2025
Reply from Nz Myprotein
Hello Jasmeet,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Had their pricing wrong and cancelled…
Had their pricing wrong and cancelled my order after paying for it
November 26, 2025
Reply from Nz Myprotein
Hello Jack,
Thank you for taking time to leave your review.
I apologise you are facing issues with this order, I have now looked into this for you and I can confirm that I have contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Best protein ever
Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like middle eat flavours.
November 22, 2025
Reply from Nz Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Responded to my issues quickly and with…
Responded to my issues quickly and with understanding. Good customer service. Would recommend
November 18, 2025
Unprompted review
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great prices and product
November 17, 2025
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Nz Myprotein
Hello Krishan,
Thank you for taking time to leave your review.
I apologise about the issues you have faced, I have now looked into this for you and contacted through your account to assist with this issue.
Please log into your account to view this message.
Thanks,
Sam
Very happy with our first order of…
Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money supplement companies out there.
October 26, 2025
Reply from Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
What I'm not happy about is why massive…
What I'm not happy about is why massive price increase for here in NZ ???
At the end of 2021-2022 I paid NZD87.75
for 5kg whey protein powder, for the same item it now cost me NZD$210
Why?.
October 24, 2025
Reply from Nz Myprotein
Hi Michael,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the price of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Nz Myprotein
Hi Camelle,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the app. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
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