Nz Myprotein Reviews 872

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often describing the protein as the best they've tried and highlighting its delicious range of flavors. Many appreciate the fair and genuine pricing, especially when products are on special, finding them to be great value for money. The online ordering process is frequently noted as easy and straightforward, with prompt feedback and updates on delivery progress. However, some people were dissatisfied with the delivery service, citing delays, long waiting times, and issues with orders arriving damaged or with spilled contents. There were also mentions of limited flavor options compared to previous selections and difficulties with order amendments or incorrect items being sent.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the quality and taste of protein powders,... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be at a good or... See more

Quality

Customers generally express high satisfaction with the quality of products, particularly praising the vegan... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and instant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... See more

Company replied

Rated 5 out of 5 stars

Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still l... See more

Company replied

Rated 5 out of 5 stars

Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money su... See more

Company replied

Rated 5 out of 5 stars

the product (whey protein) itself is one of the best tasting i've tried. 5 stars. the delivery time to NZ though is a bit frustrating. when there are other aus based online retailers who deliver your... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great savings

Great savings

October 18, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Great product and price

October 17, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

Delivery charge could be made free fpr…

Delivery charge could be made free for orders above 50$

October 14, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

It was easy to make the purchase…

It was easy to make the purchase online. The range of products is very good.

October 14, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

didnt do what it said on the tin

sign up and get 10% off your first order. Signed up and there was no 10% off the order.

October 5, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with the discount code, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

the product (whey protein) itself is…

the product (whey protein) itself is one of the best tasting i've tried. 5 stars. the delivery time to NZ though is a bit frustrating. when there are other aus based online retailers who deliver your items in only a few days

October 5, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Easy to order and reasonable postage…

Easy to order and reasonable postage price

October 5, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

Logistics and order amendments are up…

Logistics and order amendments are up hill task on your platform. Your process needs to be far more customer friendly. Bring in professionals to properly design your systems, because the mindset of “I know everything, I can do everything” is outdated. That belongs in a fool’s paradise, not in a sophisticated business echo system.

September 26, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Kiran,

Thank you for taking time to leave your review.

I apologise you have faced issues with the site, I have now looked into this for you and contacted through your account regarding this.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

-great stuff

-great stuff, good sales

September 23, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

The codes you had on were unbelievable…

The codes you had on were unbelievable - got a great deal which is ideal for us university students

September 22, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

I’ve been ordering Myprotein for…

I’ve been ordering Myprotein for several years now and I really love it.

However, I remember there used to be a wide variety of flavors to choose from, and it was always fun to try something new each time. These days, the options feel quite limited, which is a bit disappointing.

If the reduced selection was the same across all countries, I would understand, but after checking other Myprotein websites, I noticed they still offer many more options compared to New Zealand. I understand the NZ market may be smaller, but I wanted to leave this review to share my thoughts.

Matcha flavor in particular was absolutely amazing, and I’m really sad it’s no longer available. I truly hope it comes back in stock someday.

September 18, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 4 out of 5 stars

Extremely delicious chocolate and…

Extremely delicious chocolate and vanilla flavours at an excellent price on special.

September 1, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Kayleigh

Rated 1 out of 5 stars

Didn't realise the delivery time would…

Didn't realise the delivery time would of been so long.

September 7, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Haydn,

Thank you for taking time to leave your review.

I apologise you are facing issues with the delivery, I have now looked into this for you and contacted through your account.

Please log into your account to view this message.

Thanks,

Sam

Rated 3 out of 5 stars

One thing was not right website was…

One thing was not right website was showing 5 kg protein got shipping free bit i had to pay 9.99$ for shipping.

September 7, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 3 out of 5 stars

I do not understand why some companies…

I do not understand why some companies want a password before allowing purchases
As I am paying before you send the product it's the same as going to a health food shop , I pay for the product and are on my way NO password wanted or necessary
The only reason I could continue with my purchase you had the option of "guest "

August 28, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

The best protein powder of all time

The best protein powder of all time

August 27, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Easy enough to order

Easy enough to order. Flavoring tastes good. Can we get raspberry and the chocolate peanut butter one in new Zealand.

August 17, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Update - issue resolved + Great product but 10% off didn't happen as promised

UPDATE: My Protein got directly in touch with me and explained the reason for the non-discount and have credited a 10% discount for future purchases. I couldn't reply to the email to say thanks, so if you're reading this review update,"thanks!" It would be great in such situations if there could be a pop-up that explains the reason why a discount can't be applied. (original review: Hi there, I'm happy with the product. And I might be wrong here but when I went on the site it said that if I signed up I'd get 10% off. I did that, but couldn't see any way to get the 10% off. Perhaps I've signed up in the past? Or perhaps there's another reason. Anyway, would be great to have that explained when I signed up, so I don't feel like I've been misled and there's a reason why the 10% didn't happen. Thanks)

August 7, 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello RH,
 
Thank you for leaving your review. 

I am sorry to hear that you were unable to redeem a discount on this order!
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

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