Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
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See what reviewers are saying
Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
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Great refillable pods easy to fill
May 2, 2022
Reply from nzo vape
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
nzo Vape
Brilliant
Brilliant, couldn't fault the product or website for choice.. Delivery usually within 2 days...
May 2, 2022
Reply from nzo vape
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
nzo Vape
Absolutely fantastic customer service
Absolutely fantastic, I tried to place on order but kept being bounced back to the process order page after a couple of time of trying I gave up thinking maybe there was an issue with the website, next morning I tried again and everything went through perfectly got my confirmation email happy days, until I checked my bank and realised the ones I tried to order from the day before had been deducted from my account, I contacted Nzo via email and explained the situation, they were fantastic the other orders were cancelled and I received a full refund on the same day I cannot speak highly enough of the service I received.
April 30, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Easy to use web site competivley …
Easy to use web site competivley priced great product
April 14, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Great!
Great customer service. They responded quickly to my doubts. It was easy to place an order and the order was delivered the next day.
I pointed out some defects with my device and it was instantly replaced!
The flavours are good too, I'm loving it!
Great job keep it going NZO!
April 13, 2022
Reply from nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
nzo Vape
I have tried many systems but this one…
I have tried many systems but this one came out on top. It's a good amount of vape but not too much and not harsh. I love the Blackcurrant Lemonade flavour liquid. Prices are competitive and delivery was fast. Definitely recommend. 10 out of 10.
April 13, 2022
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Reply from nzo vape
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
nzo Vape
Vape has now arrived.
April 12, 2022
Reply from nzo vape
So pleased to hear your vape has arrived. Good luck on your smoke free journey.
Ashleigh
nzo Vape
unfortunately I am disappointed with…
unfortunately I am disappointed with the quality of the cartridge leaking
April 9, 2022
Reply from nzo vape
Oh no, this isn't what we like to hear. Please drop us an email to service@nzovape.com and we will be happy to help you with this.
Ashleigh
Reply from nzo vape
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
nzo Vape
Great customer service
Very quick response after I emailed with an issue. Dealt with my matter and sorted the problem. Would recommend.
April 7, 2022
Reply from nzo vape
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
nzo Vape
I ordered 2 packs of vape but only…
I ordered 2 packs of vape but only received 1pack. Emailed them no reply message then no reply. Rang them said they would ring back no call back. Went on chat to them asked my Order number Witch I sent never heard another thing from them. Very poor service.
April 7, 2022
Unprompted review
Reply from nzo vape
Thank you for taking the time to leave a review. I checked the communication and can see you have been having a conversation with us, Please let me know via email to service@nzovape.com if theres anything else we can do to help.
Ashleigh
I have managed to dramatically cut down…
I have managed to dramatically cut down on my cigarettes by replacing them with this vape it is great design compact no messing with filling up pods switch to a new pod wherever whenever it is so simple
The customer service delivery prices all great
April 6, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Brilliant.
Brilliant.
The pods and battery were excellent.
I brought two batteries so one was on charge while using the other.
The self filled pods are inspired and I can use my favourite menthol.
April 6, 2022
Reply from nzo vape
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Giving up smoking cigarette’s and…
Giving up smoking cigarette’s and couldnt find a vape that gave me the same inhale throat hit as cigarettes until i purchased nzo in my local sainsburys 4 days ago….absolutely loving it and pod hasnt run out yet either ….nice!!!
April 5, 2022
Unprompted review
Reply from nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
nzo Vape
Reply from nzo vape
Thank you for leaving us a review. This doesn’t sound quite right and we would like to help. Please drop us an email to service@nzovape.com and we will be happy to help you with this issue you are experiencing.
Ashleigh
Great service provider
April 5, 2022
Reply from nzo vape
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
nzo Vape
You're age verification is extremely…
You're age verification is extremely unhelpful and time consuming. When trying to input postcode the screen enlarges too much and you can't see what you are typing
It has put me off re-ordering from you
Other sites do not require facial recognition. Can I suggest you remove this requirement and you will regain my orders
April 5, 2022
Reply from nzo vape
Thank you for taking the time to leave us a review and I am sorry to hear you have experienced issues with the website. As our products are age restricted the age recognition software is required. We are in the process of adding more options to verify your age and this should be completed soon.
Ashleigh
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
nzo Vape
Great products and a very good service
April 5, 2022
Reply from nzo vape
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
nzo Vape
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