Oakwood Solicitors Ltd Reviews 1,656

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication throughout their claims. Many people highlight the excellent communication, noting that they were kept well-informed at every stage and that all aspects of their cases were clearly explained. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and support they received, often leading to successful outcomes. However, some customers also noted issues with communication and organization, mentioning instances where calls were not returned, or information was not consistently provided. A few people expressed dissatisfaction with the initial assessment of their cases, feeling that their claims were dismissed without sufficient consideration.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Claim

Reviewers mention positive feedback about claim. Many customers express satisfaction with how their claims... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Customer communications

Consumers generally find contact with the company to be positive. Many reviewers praise the consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I was in a car accident in November 2024 and the process of getting everything sorted out was really straightforward. I was passed into Oakwood where Jessica Atha took on my claim and dealt with it... See more

Rated 5 out of 5 stars

Absolutely fantastic to speak to, fab communication throughout my claim everything was explained throughly. They cant help you enough nothing is too much trouble. Big thanks to Aidan Khan and the... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Crypto Scam

I was the victim of a bank scam, when it first happened I had no idea what I could do. I later found Oakwood Solicitors and they were very helpful in advising me what my next steps should be.

I want to thank Aidan Khan for helping me in this case. He was very helpful, patient, showed great attention to detail and was quick to respond to any additonal inquiries that I had. He is a great benefit to the firm

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I was a victim of a crypto scam

I was a victim of a crypto scam. Oakwood were very helpful. The communication was very good in terms of explaining and keeping me up to date and responding in a good manner or timeframe. I was able to claim some money back and the turn around was fast. I would definitely recommend Oakwood. It was also a no win no fee which was also better for me as I wouldn't have been able to afford it.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Oakwood…

I had a great experience with Oakwood solicitors they did a great job and I would recommend them to anyone who is interested in them Antony crooks

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for kindly taking the time to review our service, Antony. We are glad that we could assist you.

Kind regards,
Team Oakwood.

Rated 1 out of 5 stars

I am perplexed as to how this law firm…

I am perplexed as to how this law firm has top ratings and awards!? A recent experience would put them at the bottom of the league table for customer service. The discourteous and disrespectful manner in which my enquiry was dealt, no salutation the follow up email the same, contents from the " call handler" from " New Enquiries "leaves alot to be desired her insensitivity regarding the urgency definitely does not sit within an " Award Winning" Law Firm.

Fortunately, I was able to deal with the matter without further delay from an alternative source.

The response to my review from Oakwood Solicitors completely missed the point.

It is an insult for Oakwood Solicitors Leeds to request an Executor and Trustee of an estate to send across an image of an document required to be witnessed by a solicitor when the call handler does not address the person by name no salutation does not know how to send or prepare a courteous reply no salutation again. Absolutely appalling customer service. How on earth Oakwood Solicitors were awarded a top rating is beyond my comprehension. When a standard is lowered so are expectations lowered a rating may achieve 5 stars based on the quality of acceptance by the solicitor.

Thank goodness not all Law Firm's are tarred with the same brush; resolved without the necessity of sending an image.

April 1, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Barbara,

We are sorry to learn that we were not able to assist you to your satisfaction. However, we were unable to proceed any further with your request due to insufficient documentation from yourself. At which point we were told that our services were no longer required.

If there is anything else we can clarify with you, please do not hesitate to get in touch with us on 0113 200 9720.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

EXCELLENT SOLICITOR KEPT ME UPDATED…

EXCELLENT SOLICITOR KEPT ME UPDATED EITHER BY PHONE OR EMAIL,WOULD ADVISE ANYONE TO SPEAK TO THEM,THEY WILL ADVISE OR HELP,CANT FAULT THEM IN ANYWAY

April 1, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you or taking the time to share your kind thoughts on our service, Kara. We were happy to assist you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Very Professional Company

So glad I chose Oakwood Solicitors to handle my Fraud claim. The company was very helpful throughout my claim from start to finish and handled everything very professionally.
Thank you Stephanie for all your help & assistance. Even though we didn't manage the full refund of monies a win is a win & very grateful for all your support, through a stressful time.

March 23, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of Stephanie's service, Mandy. We are delighted that she was able to assist you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Champions

I would like to thank Aidan Khan and his staff for their support in securing my funds from the platform that took my money Well done guys

March 13, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of Aidan's service. We are very glad that he was able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Great solicitors and highly recommend.

These solicitors are fantastic and extremely helpful and really fight for you.
They are always in touch with updates and keep you informed every step of the way.
I would highly recommend them and as if you have a case these are the people to fight for you and get you a result.
*****

March 11, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your very kind review, Patrick. We are glad that we were able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 3 out of 5 stars

Could have done a bit more

Could have done a bit more , the money offered was pathetic , but took as needed asap, left me an angry man . Scared me for life .

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your review, Russel. We’re sorry to hear you felt disappointed with the compensation. The amount was set by the scheme’s fixed tariff, which meant it was capped and not something we were able to influence.

We do appreciate you allowing us to support you, and if you’d like to discuss anything further, please feel free to get in touch.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

They did everything

They did everything, from start to finish.
And did exactly what they said.

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review, Nicholas. We are glad we were able to assist you to your satisfaction.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Excellent service with good…

Excellent service with good communication

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind words, Mark. We are happy to know that we were able to help you in your matter.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

What a great company

What a great company, i contacted Oakwood with my issue. They took it on with compassion and professionalism. Nothing was too much trouble for them. Got the outcome we wanted very quickly Would recommend this firm to anyone.

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind words, Terry. We are happy to have been able to help you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Awesome left them do what they had to…

Awesome left them do what they had to do 💯 true to there word very pleased with the outcome

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for taking the time to share your thoughts, Simon. We are very happy to have been able to help you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Pension Claim. Stephanie Gardner

Complete satisfaction with the handling of my claim from start to finish. Yes due to process it took a long time but Stephanie Gardner always kept me up to date and that was a big help. Overall ten out of ten And of course total completion in the end. Again Thank You

February 19, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review, Simon. We are delighted to hear that Stephanie was able to assist you satisfactorily.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Top of the pops

Good at here job kept me informed of there progress would recommend them to anyone

February 25, 2026
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind review of our service, Stuart. We are happy to have been able to assist.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Oakwood Solicitors Ltd

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I felt I had been given a decent service. Especially with various different solicitors that I have used locally conveyancing houses

January 13, 2026
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Dave, and thank you for sharing your thoughts regarding our service. We are very glad to hear that we were able to assist to your satisfaction.

Kind regards,
Team Oakwood.

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