Oakwood Solicitors Ltd Reviews 

1,674
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,674)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service kept well informed…

Excellent service kept well informed communication spot on emails for info crystal clear easy to understand and follow instructions even documents
To sign was easy
Thank you for making it easy on the outcome

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank Oakwood Solicitors…

I can't thank Oakwood Solicitors enough for their outstanding support and service. I was a victim of a scam and had lost a significant amount of money. From the very beginning, my solicitor, Aidan Khan, was incredibly supportive, knowledgeable, and compassionate.

I was extremely nervous dealing with the bank, but Aidan took the pressure off by handling all communications on my behalf. His professionalism and dedication gave me the confidence to trust the process. Thanks to his hard work and expertise, I was able to successfully recover the money I had lost.

The service I received from Oakwood Solicitors was exceptional from start to finish. They made me feel heard, supported, and most importantly, hopeful during a very stressful time. I am truly grateful for everything they have done and highly recommend them to anyone in need of legal assistance.

Thank you again to Aidan Khan and the entire team at Oakwood Solicitors – you made a difficult situation so much easier to bear.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Accident

I was in a car accident in November 2024 and the process of getting everything sorted out was really straightforward. I was passed into Oakwood where Jessica Atha took on my claim and dealt with it as quickly as she could for me.

The 3rd party insurers were less than forthcoming and made Jessica's job so much more difficult but anytime I phoned, which was almost every week she always did her best to push it and update me. Im so grateful to her for helping me with all of this and now I'm debating phoning her for a chat every now and again since we spoke so often. 😂

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Not the best

Not the best. Started with online form back in January received a call taking the initial information. Received nothing until I contacted them again on the 22nd of April following a date for a preliminary hearing spoke to a solicitor who asked me to send documents through no further correspondence from the solicitor chased again finally spoke to solicitor today. Still not had a chance to read any of the documents bit of an excuse regarding no staff however no confirmation that the documents have been received due to their sensitivity. I’ve now asked that these are deleted and I will not proceed to instruct the solicitors. Whilst I had also advised in my call on the 22nd of April, I would be willing to pay for such advice. The excuse was she was doing it for free which I was willing to pay for together with representation at the hearing.I think based on my experience I would not recommend so if you expect a solicitor to be a bit more organised then try an alternative

May 23, 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Dear Janet,

We’re sorry to hear that your experience did not meet your expectations.

Our team always aims to be as helpful and responsive as possible, even in situations where no formal instruction is in place. We acknowledge there were delays in communication on this occasion, and we’re sorry for any inconvenience this caused.

As requested, we have taken steps to delete the documents provided. While we regret that we weren’t able to assist you further, we do appreciate you bringing this matter to our attention and wish you all the best moving forward.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Always courteous and explained anything…

Always courteous and explained anything I was unsure about and a satisfactory result

May 2, 2025
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

We’re really pleased to hear you felt supported and well-informed throughout the process. It’s great to know the outcome was satisfactory, and we truly appreciate you taking the time to share your experience.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Oakwood Solitor’s handled my claim very…

Oakwood Solitor’s handled my claim very well and efficiently they kept me updated and very informed. I’m I am very pleased I chose Oakwood Solitor’s to handle my matter.

May 1, 2025
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your kind words. We're glad you felt informed and supported, and we're pleased we could assist you effectively.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

They did there job well and I was not…

They did there job well and I was not involved at such a very sad time.

April 30, 2025
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for your feedback. We’re glad we could support you during such a difficult time and handle the matter on your behalf.

Kind regards,
Team Oakwood.

Rated 1 out of 5 stars

Knowledge locked behind a business

Initially, they misunderstood my employment claim and took a long period to respond to ACAS. Materials I sent were glanced at but their team viewed my employer’s constructive knowledge of a disability as inefficient to reach their 50% margin of success to make a profit on my claim.

While I'm aware of their commitment to tackling matters as a business first I feel let down and deeply saddened that I was offered no win no fee, signed their contract and then was told I could not succeed some time after.

Each case has its merits, but the only precedent set for working-class people to challenge public sector bodies at a tribunal is to lose a limb or lose a case. I’m considering leaving my job, and abandoning hope and have felt my life is severely impacted as a result of the past year.

April 25, 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

We are sorry to hear that you have been unsatisfied with our service. As explained by our team, this matter can be taken forward individually if you wish. However, our Solicitor has advised that we are unable to carry it forward ourselves due to the information provided.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Stress free experience

I decided to use Oakwood for my claim against a former employer who failed to provide disability adjustments.
I had all the evidence I needed through emails and the case seemed relatively simple, but as it was quite a traumatic experience, I wanted to save myself the stress of attempting to make the claim myself.
Amirah handled my case and she was extremely easy to work with. The terms of the no-win-no-fee agreement were explained thoroughly and all my questions and concerns were addressed professionally and in a way that put my mind at ease. She set my expectations on the value of the claim before I decided to proceed and we agreed on what outcome I would be happy with.
I was kept informed at every stage of the process and she was able to achieve the exact outcome i had hoped for. It was so easy it was almost anticlimactic.
Amirah is incredibly efficient and took all the stress out of what could have been an extremely emotionally exhausting process. Highly recommend

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time, absolutely poor communication

I was recommended by a friend.
I contacted Oakwood Solicitors to inquire about a workplace stress claim. An administrative assistant took down my personal details, which felt overly intrusive given that I was simply asking for pricing information.
No communication for 2 weeks when I have rang to chase this they don’t have any knowledge of my call absolute waste of time
Avoid at all cost

Overall, Oakwood Solicitors came across as unprofessional and unresponsive. If you’re looking for a firm that keeps you updated and acts promptly, I would recommend looking elsewhere. Rather than alleviating

March 25, 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi,

We are sorry to hear that our service was unsatisfactory for you. We are more than willing to review your case notes a second time over if you so wished.

Please do give us another call on 0113 200 9720 and our team would happily go through everything with you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service, although a little lengthy due to the complexity but that isn't the Solicitors fault.
Very professional, knowledgeable and polite.
Max was excellent
Used as No Win, No Fee, found to be very reasonable for costs.

March 26, 2025
Rated 5 out of 5 stars

Amirah worldclass

Amirah and the team delivered exceptional service from start to finish. Their professionalism and informative approach throughout the process were highly commendable; they explored every avenue thoroughly, providing detailed explanations at each step. I highly recommend the Oakwood team for their world-class workmanship and professionalism absolute Pleasure to deal with thank you.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Pension Claim Stephanie Gardner

Steph was very helpful from start to finish, I was kept informed from the start with phone calls and email nothing was too much trouble, I highly recommend Oakwood solicitors thank you

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Oakwood Solicitors Ltd

I am very grateful for Stephanie handling my claim. Stephanie kept me informed though email though out the process.

Extremely happy with the outcome as I truly wasn't expecting that.

Thank you so much.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Oakwood Solicitors…

I cannot recommend Oakwood Solicitors enough for their dedication and commitment to my case against my previous employer.

A special shoutout to Asimah Ali, who was an incredible case handler throughout the process. From the very start, she built a strong and trusting relationship with me, always keeping me informed with clear and thorough communication. Her attention to detail and unwavering support meant I always felt confident that my best interests were being looked after.

At a time when I truly needed it, Asimah and the team secured a great outcome, and I couldn’t be more grateful. Thank you for your professionalism, expertise, and genuine care

I highly recommend Oakwood Solicitors to anyone in need of legal support!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend solicitors for anyone in need of their services

My experience with Oakwood solicitors was perfect from day one. Nadia made me feel at ease every time I sent an email or called. Every question or worry I had she kept me right and explained everything and in a way for me to understand perfectly. I thank Oakwood and Nadia for the service provided and highly recommend this company for anyone needing help and guidance.

October 7, 2024
Unprompted review

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