Oakwood Solicitors Ltd Reviews 

1,673
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,673)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star service

5 star service, thank you to all the team especially Paul and Rob who dealt with my case for me, I was always updated and informed of the progress, very professional, a very happy customer and I will definitely recommend them, a big thank you.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn’t recommend

Not great atal,
I was recommended them by a friend. I sent over a lot of documents, evidence everything for my claim. Ian said he couldn’t help with my claim. The reasons he provided didn’t even make sense, apparently if you have had a grievance appeal “rejected” you cannot go to a solicitor? Does that even make sense. He also said I was “out of date” which is not correct as it was a on going issue. And I feel if he took the time to listen to my response to his email instead of ignoring my responding email he would realise this. But it seems they just couldn’t be bothered with me. I’ll take my claim for discrimination at work, bullying and harassment, deductions in wages and constructive dismissal elsewhere.

November 14, 2023
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Thank you for taking the time to share your thoughts with us, and we are sorry to hear that your experience with Ian wasn't up to your expectations.

Ian is no longer with the firm as of last week - we have a new member of the team who would be more than happy to re-review your case, if you wished to get back in touch with us.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Excellent service

From the first phone call to the final deal, Lucy’s help and support in providing me with the professional help I needed to get a good severance deal from my employer was invaluable. She was always available to advise, providing me with measured, sound advice and, when needed, the determination to ensure I got an appropriate settlement. I would very much recommend Oakwoods to anyone else struggling to make a settlement claim against their employer.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Stephanie walker THANKYOU ❤️🥂

Having taken it on the chin that I had lost my pension through a bad transfer investment several years ago I was shocked when approached by a no win no fee offer to regain it . I was sceptical and reluctant to commit to this , but someone on the phone convinced me to go ahead . It has literally only taken a few months and thanks to Steph and the team at Oakwood solicitors I’ve miraculously got it all back . I’m thrilled beyond words and have my money back and peace of mind . They found justice for me and I can’t thank them enough. Thanks guys 🥂

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Oakwood were amazing with helping me…

Oakwood were amazing with helping me sort out a non fault claim. Tim Driver helped from start to finish to assist with any questions and was really helpful in the final decisions. His knowledge and understanding was great, would recommend this company to anyone. Thank you again!

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent they…

Fantastic company very helpful they helped me so much. Also won my claim. Would highly recommend. Thanks to all the team especially callum Martin regards Mr Thompson

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from this firm

Stay away from this firm.

They do not follow their own values and are not empathetic. The staff (not all) need more training. Some of the staff are lovely apart from HR. They show zero interest and support. This firm likes to waste your time and do not understand or follow the values they share. They do not like it if you say no, and believe they can pressure you. They are not supportive at all. They like to show they are a good firm, but they do not implement this in their role. They do not send out work contracts straight away and delay this process so you are unable to bring a claim for dismissal or have further concerns.

Due to their intense management and director. Worst company

Please use a different firm. Please do not work here. There are plenty of firms to chose from in Leeds and surrounding areas but avoid this one. I’m sure other firms will have more of an understanding approach and will follow their framework and values when it comes to staff.

Old building - no safety and well being for employees. Lift is out of service and has been for a long time.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Employment Law Related Query

I contacted Oakwood Solicitors for an employment law-related query and they dealt with the case very professionally and promptly. Daryl Smith was extremely helpful, explained the whole process calmly, and reassured me which I honestly appreciated as I felt quite anxious and stressed. Daryl was simply amazing. I highly recommend Oakwood Solicitors. I will definitely use their services again should the need arise. Thank you!

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

A very friendly and thorough experience

Considering I had no idea what I was letting myself in for and that I was communicating from the other side of the world ( NZ) it was a very good and thorough experience. Rajan was very friendly, polite and helpful and helped me navigate through the first steps of my claim.

September 20, 2023
Rated 5 out of 5 stars

Approachable and knowledgeable

Initial information given in a straightforward and clear way with all questions answered so that I knew what to expect and what was possible right from the start. Progress seen very quickly and although early stages at the moment I am very pleased with Oakwood solicitors so far.

September 13, 2023

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