Thankyou Carrie, you went above & beyond. Due to us having to cancel this cruise, thinking I'd be unable to travel again so quickly, when we found we could travel, we rebooked. We'd forgotten that w... See more
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Review summary
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We have been booking our cruises with Ocean World Travel since 2003, our very first cruise. They are a fabulous team offering expert help and advice and provide excellent customer service. Very e... See more
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Booked a cruise earlier this year via Carrie at Ocean World Travel which we are going on in May this year. Excellent service from Carrie then, so no hesitation in contacting Carrie again to assist wi... See more
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Family NL Cruise to celebrate my 90th Birthday The initial enquiry was dealt with fully and efficiently. The cabins required were located and booked. Payment was explained clearly. Receipt of d... See more
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Company details
Written by the company
Ocean World Travel – Your Gateway to Unforgettable Cruises & Holidays For three decades, Ocean World Travel has been one of the UK’s leading cruise specialists, offering exceptional service and expertise to travellers seeking luxury and adventure at sea. While we are passionate about cruises, our expertise extends beyond the ocean—we provide a wide range of travel options to suit every dream getaway. In the summer of 2017, we expanded our services by opening our first retail travel shop in Chandler’s Ford, Hampshire, allowing us to connect with customers in person while continuing to offer seamless booking experiences online and over the phone. As an independent, family-run agency, we take pride in our personalized approach, leveraging our trusted industry connections to secure the best prices for your next holiday. Who We Are Founded in the mid-90s, Ocean World Travel has remained true to its core values of quality, customer care, and expert guidance. Our dedicated team goes the extra mile to create unforgettable travel experiences, ensuring every detail is taken care of. Whether you're looking for a luxury cruise, a tailor-made holiday, or expert travel advice, we are here to make your journey as seamless and memorable as possible. You can book with us over the phone or online, but if you prefer a more personal touch, visit our shop in Chandler’s Ford—conveniently located near Southampton and Winchester—where our expert team is ready to assist you. Our History Ocean World Travel was founded in 1995 by Michele Dance, who brought years of experience from managing a high street travel agency. What started as a small business quickly gained recognition in the cruise industry, working with esteemed cruise lines such as Fred Olsen, P&O Cruises, Cunard, Royal Caribbean International, and Celebrity Cruises. After 20 years of success as a cruise call center, we expanded to offer a full range of travel services, culminating in the launch of our Chandler’s Ford shop. In 2020, we proudly celebrated our 25th anniversary, marking a legacy of excellence in travel. Today, our hand-picked team continues to embody the same values of warm, friendly service and expert advice that have been at the heart of Ocean World Travel since the beginning. Why We Care A lot has changed over the years, but our commitment to providing the best prices and the highest level of service has never wavered. We don’t just book holidays—we create extraordinary journeys. From selecting the perfect cruise or holiday package to arranging excursions and special touches, we ensure your experience is nothing short of spectacular. At Ocean World Travel, we believe that travel should be effortless and exciting. You’re never more than a phone call or a click away from our friendly team, ready to turn your travel dreams into reality. Let us take care of the details, so you can focus on making memories that last a lifetime.
As a thank you for booking with us
Free champagne & chocolates
Enjoy a complimentary bottle of champagne and chocolates when you set sail from Southampton on most cruise lines. It's our way of adding a touch of luxury to your journey, ensuring you begin your voyage in style. Relax, unwind, and toast to unforgettable experiences as you embark on your dream cruise with Ocean World Travel.
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
4.9
Excellent
524 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Friendly and efficient
I have been booking with Ocean World Travel for decades. The service has been consistently excellent. The operatives are courteous and extremely efficient. I am made to feel more a friend than just a client.
January 29, 2026
Reply from Ocean World Travel
Thank you so much for your kind words and for your loyalty over the years — it truly means the world to us. To hear that you feel more like a friend than a client is exactly what we strive for, and it’s incredibly rewarding to know that our team’s care, courtesy and attention continue to make a difference. We’re so grateful to have been part of your travel journey for so long and look forward to helping plan many more wonderful adventures together.
Very helpful patient sales people.
January 28, 2026
Reply from Ocean World Travel
Thank you for your kind feedback! We’re really pleased to hear you found our sales team helpful and patient. It means a lot to us, and we’re always here whenever you need help with your next booking 😊🚢
Very pleasing to talk to.Gave me all…
Very pleasing to talk to.Gave me all the info that I require to purchase and to enjoy my future
booked cruises. thank you very much to all the team especially Ryan and Kerry l spoke to this time
January 28, 2026
Reply from Ocean World Travel
Thank you so much for your lovely review! We’re really pleased to hear you found the team helpful and that you felt well informed when booking your future cruises 🚢✨ Ryan and Kerry will be delighted to receive your kind mention — we’ll be sure to pass it on to them.
Thank you again for choosing us, and we wish you an amazing time on your upcoming cruises. We look forward to speaking with you again!
OWT 5 Star Travel
My late wife and I had several lovely holidays which were booked through Ocean World Travel. As I experienced today their staff have always been so kind and very helpful and understanding and go to great lengths to obtain the best deal for the clients. It was a pleasure to talk to Kerry today as I have booked previous holidays with her and like her colleagues she is a delight to talk to. Thank you for your excellent services.
February 2, 2026
Reply from Ocean World Travel
Thank you so much for taking the time to share such a kind and moving review. We’re truly honoured that you and your late wife entrusted Ocean World Travel with your holidays over the years, and it means a great deal to know those memories were special.
We’re delighted to hear that Kerry was able to help you again and provide the same care, understanding, and dedication that you’ve experienced before. She, along with the rest of our team, genuinely takes pride in looking after our customers and finding the very best options for them.
Reply from Ocean World Travel
Thankyou for your positive feedback!
Amazing Travel Agents who are extremely…
Amazing Travel Agents who are extremely
pleasant and helpful. Very knowledgeable over a broad range of products.
January 30, 2026
Reply from Ocean World Travel
Thankyou for your positive feedback we are glad that you found us knowledgable and helpful!
Reply from Ocean World Travel
Thankyou so much for leaving positive feedback!
Reply from Ocean World Travel
Thankyou for your positive 5 star review!
Trio cruise August 2027
The staff, particularly Katy was helpful friendly and nothing was too much trouble. A pleasure to deal with
January 23, 2026
Reply from Ocean World Travel
Thank you so much for your wonderful feedback! We’re delighted to hear that Katy and our team made your experience so enjoyable. It’s always our goal to provide friendly and helpful service, and we’re thrilled it made a difference. We look forward to assisting you again in the future!
Excellent Company
Was very pleased to be contacted by Carrie when a cabin became available on a cruise I wanted for next year, as I had failed to get one on it last year. Now I'm fully booked. Great service as always from Ocean World. Thank you.
January 28, 2026
Reply from Ocean World Travel
Thank you so much for your kind words! We’re thrilled that Carrie was able to help you secure the cabin you wanted, and that you’re all set for your cruise next year. It’s always our goal to provide the best service possible, and we’re so glad to hear you’ve had a great experience with Ocean World. Wishing you an amazing trip!
Kerry was very informative
Kerry was very informative, friendly and helpful on the telephone, assisting and advising with our cruise reservation. Thank you Kerry
January 26, 2026
Reply from Ocean World Travel
Thank you for taking the time to leave such a kind review. We’re delighted to hear that Kerry was informative, friendly and helpful while assisting you with your cruise reservation.
Reply from Ocean World Travel
Thankyou for your positive feedback!
Reply from Ocean World Travel
Thankyou for your positive feedback!
Been with OWT for over 20 years
I have been a customer of OWT for over 20 years and have done over 20 cruises. The service has always been excellent. The staff, in this case Emily, are friendly, efficient and knowledgeable.
January 25, 2026
Reply from Ocean World Travel
Thank you very much for your wonderful review and for being such a loyal customer of Ocean World Travel over the past 20 years. We’re absolutely delighted to hear that the service you’ve received has always been excellent.
Highly Recommend Ocean World Travel
My experience with Ocean World Travel is excellent.
This is the third holiday/ cruise that Ryan has arranged for me. I so appreciate the friendly, efficient, reliable and professional service by all of the team.
January 20, 2026
Reply from Ocean World Travel
Thank you so much for your lovely feedback. We’re delighted to hear that you’ve had such an excellent experience with Ocean World Travel and that Ryan has been able to assist you with multiple holidays and cruises.
Friendly and knowledgeable staff
January 23, 2026
Reply from Ocean World Travel
Thank you for your kind feedback! We’re really pleased to hear you found our team friendly and knowledgeable. We’ll be sure to pass your comments on to the staff — they’ll really appreciate it. We look forward to helping you plan your next trip!
Very helpful
Most helpful especially as we have never cruised before and needed guidance on all aspects of the trip
January 22, 2026
Reply from Ocean World Travel
Thankyou for your positive feedback, we are glad we were able to assist you!
Good friendly service quick to respond
January 22, 2026
Reply from Ocean World Travel
Thankyou for your positive feedback!
Very thorough and patient.
Very thorough and patient taking us through many and varied options. Very satisfied.
January 20, 2026
Reply from Ocean World Travel
Thank you for your positive feedback.
We were impressed by the clear concise…
We were impressed by the clear concise information of member of staff
January 12, 2026
Reply from Ocean World Travel
Thank you for the feedback! We are so glad our staff provided the clear information you needed.
We noticed your 1-star rating doesn't quite match your positive comments. If you're able to edit your review, we’d love for the star rating to reflect your actual experience. We appreciate your support!
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