Octopus Energy for Business Reviews 

Hadeep was clear and understandable and very helpful.
Last time I phoned I gave up because I could not understand the gentleman. Language problem not a racist comment.

Christian solved my problems professionally and quickly

Thank you

Kat was very friendly, helpful and clear on what to do regarding moving premises. Thanks

Jay was very polite and helpful and we got through the process easily and diligently.

Excellent communications and advice regarding my smart meter being offline since April therefore bills, since then, they have been estimated.
My only concern is that I would have thought that, in view of the smart meter going offline, Octopus would have been more pro-active about it… or now organise an engineer to come quickly, not tell me it may be 10 weeks before someone comes.

Very helpful. Answered all my questions and made it an easy process.

I'm a new customer and was impressed. Mia was easy to understand, responded to all of my questions and clearly knew about all the odd things: change of account holder name, correcting the address, different billing address, getting a smart meter, etc. Much better that me trying to do it online.

As always very happy with Octopus, Retired and closed business property, closing the acct was simple, though do note, download all you need to before as the acct is deleted immediately.

short wait to be answered. Daniel was concise, helpful and easy to talk to

We swapped a retail electricity supply from EDF to Octopus in May 2025 and the difference between the two customer service teams is like night and day. Octopus are efficient, understand your request/problem and resolve it in a timely manner. On the other hand, EDF also tried to bill us (and then sent in the bailiffs) when we weren't even connected to their supply! I can't praise Octopus customer services enough, you hear other people say it but it really is true. They should be running training courses for all the other utility and service provider companies out there. Armand was the last person I emailed, but we've spoken to loads of different people (by phone and email) in resolving this problem and they've all been equally brilliant. Each issue and delay has been with one of the other companies involved, whose customer services have ranged from poor to shocking (pardon the pun). Well done Octopus.

From start to finish it was great to deal with Octopus Energy.
Rather than contacting via web chats it was a relief to speak to a person who you felt knew about your account and could instantly give advice and help.
It was difficult changing from our previous supplier but Octopus understood the situation, were supportive and patient when we kept getting emails saying the swap couldn't proceed.
Eventually everything did work out and the swap was completed on time.
Since then all communications with Octopus have been simple, clear and to the point.
The impression is of a well run, professional business with the interests of the consumer at the forefront.

Amaan from Octopus made 100% positive efforts to solve several billing issues for Bagham Antiques . I appreciated his determination to dig up all the pass bills and security deposits- and draw up a correct set of accounts . Thank You Amaan

Just a nice person. Very efficient and got the job done. Thank you

Spoke to Mohamed after just 30 secs wait. Very friendly and helpful and sorted out a number of issues quickly for me.

I don’t leave many reviews as always too busy, however I had to today following such exemplary customer service from Octopus Energy.

It was so refreshing to be able to speak with someone who could both converse well and then enact on information provided.

The person in question was Hafsa and she managed to resolve an issue going back many years which in fact Octopus inherited with our account from the dubious practising company called Bulb Energy.

It’s how all Business to Business correspondence should be undertaken and we are very appreciative of Hafsa’s professionalism. Well done, Octopus for providing such a team.

I was having problems with the on-line switching service, so rang the helpline. I was put through to the team very quickly, and was really impressed by the friendly, helpful and effective way that both Louis and Alana dealt with my queries. I was set up in no time!

Very simple to understand and very easy to renew my contract.
My call was handled very efficiently by Taz and my queries before renewing were all answered

SHE WAS VERY EFFICIANT AND HELPFUL

Josh was very helpful and knowledgeable, answered all our questions about mpan numbers and hopefully will get us sorted and on a import export license soon