Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more
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Review summary
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Reviews shaping this summary
I was connected to an adviser (Tiffany) within minutes of ringing. Tiffany was able to see the issue and understood the problem with the standing charges very quickly. Although she was unable to take... See more
I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything... See more
Company replied
Just joined Octopus as a business customer. No wait times on the 'phone (even on a Monday morning). Daisy was knowledgable, efficient and a pleasure to deal with. One thing Daisy - please stop sayin... See more
Company replied
Company details
Written by the company
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Contact info
Join the UK's business energy champions
4.9
Excellent
703 reviews
Asks customers to review
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Octopus - Superb service
Spoke to an advisor who, not only could speak and understand English, but was also very informative and helpful and sorted out everything I needed. Provided me with an excellent new tariff and arranged a refund.
Wouldn't hesitate to recommend Octopus, as I've been with them for years with a number of different accounts
August 19, 2026
Ekraam was so helpful and clear about…
Ekraam was so helpful and clear about the change of contract. She was very professional but also understood that changes to utility supplier can be a bit alarming and was great about talking things through. 5 stars for her
August 19, 2026
I spoke to Armid and she was very…
I spoke to Armid and she was very herlpful and freindly.
August 19, 2026
Excellent Service
Easy to switch, App is excellent, great tariffs and friendly and efficient phone service
July 1, 2026
Unprompted review
Octopus is so easy to manage
Octopus is so easy to manage, even when I wanted a refund as I paid too much it was no problem. Very satisfied.
August 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor service
Very poor service
This has been ongoing for some time
No body seems able
To sort the issue out
So
Disappointed in octopus
June 18, 2026
Reply from Octopus Energy for Business
Hi Peter,
I'm really sorry to hear about the experience you've had recently with Octopus!
Thanks for taking my call yesterday - I want to reassure you again that I'm working on getting this fixed as soon as possible for you.
I'll be in touch with further updates, and hope to be able to turn things around!
All the best
Kat
Salish was a a very helpful advisor…
Salish was a a very helpful advisor helping me make the switch across to octopus
August 18, 2026
Girl/Lady on the phone was very helpful…
Girl/Lady on the phone was very helpful and professional. Answering all my queries clearly.
August 18, 2026
Simply my emails were acknowledged and…
Simply my emails were acknowledged and acted upon.
August 18, 2026
Very happy with the service
Very happy with the service
And most importantly monthly charges are reasonable
August 18, 2026
Unprompted review
Faultless transition
July 9, 2026
Unprompted review
Outstanding customer service from a…
Outstanding customer service from a well-informed and helpful team! Couldn't recommend them highly enough, a pleasure to deal with.
August 18, 2026
Its too early to judge anything else…
Its too early to judge anything else but I must say the signing up and the switch over went smoothly. Hope they keep it up. Just glad to be rid of Bionic they are a nightmare.
August 18, 2026
Unprompted review
easy to change suppliers
August 1, 2026
Unprompted review
Louis - Thank you
Louis, the guy who dealt with me, was excellent. He was professional, very knowledgeable, and had excellent communication skills. He will go far!
August 18, 2026
Reply from Octopus Energy for Business
Louis the legend! ⭐️ We're so glad to hear about your positive experience. We appreciate you sharing your kind words❤️🐙
very reliable
August 18, 2026
Unprompted review
Reply from Octopus Energy for Business
Yeah we are 💅 Thanks for the lovely review!
Reply from Octopus Energy for Business
Perfect customer 💜
Thanks for the review Michele 🐙
Good listener
Good listener, understood the issue and sorted out the solution. Very good personal, professional customer service
August 18, 2026
Reply from Octopus Energy for Business
This is brill to hear! Really appreciate your kind words 🐙
Very prompt and helpful service
Very prompt and helpful service. I changed my supplier to Octopus with minimum effort.
August 18, 2026
Reply from Octopus Energy for Business
Minimum effort, maximum customer service! Can't wait to have you on board Hannah, welcome to the fam 💜🐙
Very responsive to enquiries and great…
Very responsive to enquiries and great to be able to talk to a knowledgeable person on the phone without a long wait.
August 11, 2026
Unprompted review
Reply from Octopus Energy for Business
Amazing to hear Jenny! Thanks for taking the time to leave this review 💜
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