Octopus Energy Reviews 

Another excellent service from Octopus. Kyle responded immediately to my email with politeness and professionalism. Couldn't wish for a better company to deal with ( particularly in these days where no one bothers to communicate). Thanks again Octopus.

I had some significant issues with a defective meter. The issue was swiftly rectified with a replacement and new monitor, and my bills corrected by Salv which was a real weight off my shoulders. I was very pleasantly surprised by the swift communication and remedy of the issues.

Non existent customer service our gas meter is 80 metres away from our home , cadent cow boys are renewing mains gas pipe , the meter cupboard was cordened off so I couldn't access it. I asked cadent worker to give me the reading as it was the end of the month. I sent this to octopus, later that day they said I owed them £503.00 for July gas usage. One month in the middle of a heat wave I think so. My wife and I are in our late 70s with medical conditions, but would never use that much gas just cooking , hot water is on the solar system in summer. I emailed them on Friday 31 st saying what had happened , and being the weekend coming I would check the figures and send correct reading . Simple I thought. On Sunday today I went on my app and they had confirmed the£503.00 bill and told me when they would collect it as I pay monthly in full. As I don't believe in paying over the odds so they can earn interest on my money in there bank account to fill there own pockets. I did send them correct reading Saturday and on my reckoning it will be about £45.00 near as the same as June. Don't trust their customers service it is just not there

Quick, easy to get through to, sensible responses from the call centre, and when our boiler wouldn’t work correctly following install of a smart meter (nothing to do with them, just some settings needed adjusting), they pulled out all the stops to get it solved. Excellent customer service

Good communication and a good experience with a real advisor when switching.

If I could give more than 5 stars I would! Emily sorted out all my problems through three house moves in three months; she couldn’t have been more helpful. With Octopus, I really appreciate being able to speak to a real person straight away rather than going through a series of automated messages. Well done Octopus!

Easy to set up, good website and responsive customer service

Always very quick response 😀Jai

Issue resolved. Lovely customer service

I needed action taken quickly to ensure my DD was amended before debiting my bank account, and Octopus didn't let me down. Octopus are by far the most reliable, supportive energy company I've ever dealt with, not to mention the most cost efficient.

I am enjoying a very professional CS communications from the Octopus Energy " twice " within the past 3 weeks' time.

Although my first open issue about the contract renewal is not fully satisfied; the warmest follow-up concentration and explanation delivered from the CS teammates is still maintained at the highest level of Care & Professionalism. Another issue about the direct debit adjustment settled within a very short turnaround timely manner fulfilled with full of consideration & understanding.

Two separate cases cleared up and settled, with the greatest involvement & contribution whole-heartly delivered by Georgia & her teammates. This is a very positive & encouraging customer's experiences I have received, & to ensure myself staying with the Octopus family with such warmest & kindness care about.

The most valuable asset of the company is neither the infrastructure, hardware nor pipelines for energy supplies, BUT the helpful & reliable staff & associate of the company. Georgia is "The One".

Spoke to Kaz about EV chargers to find out what I need to know and which brand I would need. Very helpful and knowledgeable and emailed me the information I would need in order to proceed. I have now ordered my EV charger and am eagerly awaiting its installation 🤓

Being able to make a phone call to a living person would have solved and answered my original question in 5 or 10 minutes instead of taking 10 days or longer ,

I had many questions regarding moving my account from another supplier. All were answered to my satisfaction and the agent was very helpful.
Hopefully the transition should go smoothly.

I dealt with Naomi who was incredibly and knowledgeable and helpful. Had to sort something with my bill which she helped help resolve quickly and helped me with information about switching which was easy and beneficial

Jack the advisor located at the Malls causeway in a utterly brilliant - explained everything in real language an helpers me immediately with getting away from my old supplier who had treated our household so poorly - highly highly recommend

Quick response to email even outside of office hours.

Felix was very friendly professional and explained everything clearly. All his help was very much appreciated

Good service

We spoke to Olivia at the Brent Cross pop-up and she helped us switch over to Octopus Energy very efficiently and explained everything in high detail. Very excellent customer service, definitely recommend.