Octopus Energy Reviews 

Very polite young man. Call was answered very quickly. Great experience.

Customer service polite listened and did what I asked

My call was picked up without any delay. The call handler was very knowledgeable and dealt efficiently and effectively with my queries. Very professional

I wanted to thank Arlen today for first class service for getting me into my account. She couldn’t have been more helpful. Also I was impressed that there was no wait time when I phoned in. Thank you,

Leah was knowledgeable and professional great communication skills

I had no contact with
I filed on online quote re heat pump
That was it

So far, so good but somehow more expensive than British gas by a few pence?
Customer service replies really quick though

Quick and concise response. All I wanted

Got refunded what I paid

Chris was great at helping with changing over to Octopus

Id been trying to change my tariff for days and it just wouldnt do it I explained this and she was wonderful did it with in minutes xxx

Ken was super helpful with my recent app difficulties. Very friendly. Octopus are always offering good rates

Muj was a delight. Helpful, informative, pleasant, kind and efficient.
I had called twice earlier and disconnected as I did not get a good feel, but when I called the third time and heard his gentle but committed energy I knew he would be helpful and endeavour to make sure any concerns, queries and questions would be answered and resolved. His customer service skills are excellent and if all your folks were like him, the entire nation would be with Octopus! He was great and made an onerous job relatively exciting and definitely satisfying. Thank you.

Kelly was very friendly and helpful

Speaking to a customer advisor and knowing that everything would be covered. The lady who dealt with my switch was called Janet. She had a calm and supportive approach which suited me and listening to my needs appropriately suggested the reduced standing charge option.
Pleasing not to have to negotiate the whole process of switching energy provider online.

Have always been impressed with to service/support from Octopus
Would always recommend

Aysha was lovely to speak to. No one wants to be happy and smiley at 9am but she was warm and genuine. Explained things to me in a simple and not patronising way and even enquired how I was getting on with something I’d asked about nearly 18 months back.

If all call centre agents were more like Aysha life dealing with companies would be exponentially better.

I actually made two calls, first to 0808 164 1088 where the agent added my wife to the account quickly and efficiently. She also provided us with the number, 0808 196 6842, to call with an enquiry related to our solar panels. That second call was dealt with exceptionally well by Ebru M who looked at our account spotted a problem and placed us on hold briefly while she spoke to more senior staff and then came back on the phone to tell us that she'd fixed the problem (or had it fixed) and credit had been applied to our account. She also patiently and clearly explained where we could see the export figures on the PC app (which also works on my wife's iPad). We got there first time, which is always the sign of a great teacher! So all in all three issues resolved expeditiously and to our complete satisfaction and appreciation. If I had one small suggestion to make it would be to explore a facility to pass calls directly from one operator to another (possibly including a hold or priority solution so calls aren't unnecessarily extended). That doesn't detract in any way from the high quality of service offered by the agents, especially Ebru M. Thank you.