Dealing with initially Newlaw and now Octopus has been single handledly the worst experience we have ever had to deal with. Not one timescale has been met. Our 'caseworker' only works 2/3 days a week... See more
Company replied
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See what reviewers are saying
Stephen the solicitor I dealt with was top class, very thorough and very responsive. He was always available and his communication was excellent. It would have been 5*, if it hadn’t been for the po... See more
Company replied
After 3-5years we have finally come to a close into my dearest cousin Jean Cupitt probate .Kirsty was brilliant she kept me up to date with everything , nothing was too much trouble . She gave me advi... See more
Company replied
The sale of my father’s property took a long time (nothing to do with the probate, it was just a difficult property to sell). Shannon-Louise was very patient over this time. She was also attentive and... See more
Company replied
Company details
Written by the company
Octopus Legal Services is a regulated UK law firm specialising in probate, estate administration, wills, trusts and inheritance tax. Authorised and regulated by the Solicitors Regulation Authority (SRA number 8007668), it is the law firm behind Octopus Legacy, part of the Octopus Group, the company best known for Octopus Energy and its award-winning customer service. Founded by Sam Grice in 2016 after his mum died suddenly, Octopus Legacy has helped more than a million people plan for death and find support after loss. The legal team guides families through probate and full estate administration in England and Wales, from a grant of probate only through to handling the whole estate. Every client gets a dedicated case manager and a fixed fee quoted upfront, based on the work involved rather than a percentage of the estate. Clear, human, and built around the person, not the paperwork.
Legal help for life's hardest moments
Written by the company
- Probate and estate administration
- From securing a grant of probate to handling the whole estate, our specialists guide you through every stage in England and Wales.
- Fixed fees, quoted upfront
- You get a clear price based on the work involved, never a percentage of the estate. No hidden costs, no surprises.
- A dedicated case manager
- One expert looks after your case from start to finish, so you always know exactly who you're talking to.
- Regulated and trusted
- Octopus Legal Services is authorised and regulated by the Solicitors Regulation Authority (SRA number 8007668), and part of Octopus Legacy.
Our fixed-fee promise
The price we quote is the price you pay.
Before any work begins, we agree a fixed fee based on what your estate actually needs, never a percentage of its value. Any third-party costs, like probate court fees, are explained upfront, and your dedicated case manager will only ever go ahead with additional charges once you've agreed to them. No hidden fees, no nasty surprises at an already difficult time.
Contact info
Octopus Legal Services, City Gate House, 22 Southwark Bridge Road, , SE1 9HF, London , United Kingdom
- 020 4525 9273
- hello@octopus.legal
- octopuslegacy.com/probate
Fixed-fee probate, quoted upfront
4.2
Great
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Shannon was always efficient
Shannon was always efficient, responsive, and helpful. Very pleasant and understanding on the phone. A credit to octopus!
July 1, 2026
Unprompted review
Reply from Octopus Legal Services
Dear, Marcus.
Thank you for the stellar review and 5-star feedback. We're so pleased to hear that Shannon's attentive, knowledgeable and personable support made your Estate Administration Service a little easier at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Informative and supportive throughout
Shannon was really informative, engaged all 3rd parties and provided regular updates ensuring I was informed throughout the process.
August 24, 2026
Unprompted review
Reply from Octopus Legal Services
Dear, Kay.
Thank you for the lush review and 5-star feedback. We're so pleased to hear that Shannon's attentive support made your Estate Administration Service a little easier at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
All down ti my case handler
My rating isn't anything to do with Octopus (who I haven't had any dealings with) - but all to do with my case handler since April 2024, Jackie Rice. Jackie has been there for me through a very difficult time and I always knew I could rely on her - quite apart from handling the legal and financial processes.
August 27, 2026
Unprompted review
Reply from Octopus Legal Services
Dear, Liz.
Thank you for the great review and amazing 5-star feedback. We're so pleased to hear that Jackie's attentive support made your Estate Administration Service a little easier at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Once Mia Waters took over my case the…
Once Mia Waters took over my case the service I got from her was 2nd to none.
She is extremely efficient and is lovely to deal with.
When the time comes I will require to work for me again.
Very professional.
August 26, 2026
Unprompted review
Reply from Octopus Legal Services
Dear, Jane.
Thank you for the kind words and amazing 5-star feedback. We're so pleased to hear that Mia's prompt and attentive support made your Estate Administration Service a little easier at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
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