Fantastic help from Kirsty Hopkins at NewLaw (now Octopus) kind, patient, professional, highly knowledgeable and efficient. It made such a difference to have someone dealing with my late Dad’s affairs... See more
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Review summary
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From start to end an easy process. Our solicitor was knowledge and guided us in making our wills and trust for our home.The cost was excellent too, much cheaper than using an external agency. Our will... See more
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NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more
Company replied
Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more
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4.7
Excellent
183 reviews
No history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Faultless service from Kirsty at NewLaw
Fantastic help from Kirsty Hopkins at NewLaw (now Octopus) kind, patient, professional, highly knowledgeable and efficient. It made such a difference to have someone dealing with my late Dad’s affairs who inspired full confidence and trust and was so easy to deal with. Very much appreciated and could not recommend her more. We could easily have paid more elsewhere (I did my research) but I cannot imagine receiving a higher quality of service.
February 26, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the great review and lush 5-star feedback. We're so pleased to hear that Kirsty's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Very professional service throughout.
Very professional service throughout. Nothing was too much and no question went unanswered.
Good communication between staff, client and associated legal teams.
First class.
July 1, 2025
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Peter.
Thank you for the great review and 5-star feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Abysmal probate handling
This is not the main review page for NewLaw! They direct you to this one to cover up the 2 star rating on their main page. NewLaw have handled probate for my mothers estate the past 8 months. Farewill did us the grace of passing on my business. They have been slow, unresponsive and difficult to deal with. Our first case worker has since left and she didn't seem to know what she was doing. We then got passed to someone else. And now the whole firm has been passed over to Octopus. I just want the admin wrapped up to get on with my life. My mother left her estate in perfect order and they have made such a pigs ear of it it makes me feel sad all the work she did to try to make things easy. Also shame on Farewill to promote 5 star services when they blatantly are not.
May 18, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
We're sorry to read your comments, however we're unable to identify you as a client from the information provided in this review and have therefore reached out via Trustpilot to request more information.
We take any concerns seriously and would always welcome the opportunity to investigate and resolve issues where possible.
If you have dealt with us directly, please contact our team with your name and details of your matter so we can look into this properly.
Kind regards,
Elliot
Client Care Manager
My experience with NewLaw Solicitors
My experience with NewLaw Solicitors, particularly with Probate Case Manager Sophie Higgins, was excellent. The firm successfully secured the Grant of Probate for my late grandfather's estate, and Ms. Higgins provided expert assistance and responsive communication throughout a complex and often stressful process.
February 4, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Stephen.
Thank you for the great review and lush feedback. We're so pleased to hear that Sophie's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
They made a new page they have their…
They made a new page they have their original review page with a score of 2. Biggest fraudsters going.
May 12, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
We're unable to identify you as a client from the information provided in this review.
At present, we cannot find any record of you using our Estate Planning, or Estate Administration services, and it's possible this review may have been left on the wrong page.
If you have dealt with us directly, please contact our team with your name and details of your matter so we can look into this properly.
Kind regards,
Elliot
Client Care Manager
Probate made very easy
The solicitor allocated to me for Probate was both helpful, knowledgeable and completed all paperwork that I required quickly and with minimum time waste. I had looked to do the probate myself as I had been quoted well over £20k elsewhere, but with help from the Newlaw solicitor we completed the process at a fraction of this cost. I would not hesitate to use this service again.,
April 27, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Lindsay.
Thank you for the great review and 5-star feedback. We're so pleased to hear that Lisa's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Really easy to sort a mirror will
Really easy to sort a mirror will for myself and husband. Process easy to follow and the solicitor Rachel was super helpful and nice.
April 18, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Beth.
Thank you for the excellent 5-star review and the great feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Rachel was very good at listening to…
Rachel was very good at listening to our needs and responding in a timely manner. Nice and easy process.
April 17, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Nicola.
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
NewLaw Will service and advise
Good, Constant reliable line of information provided by Jack Enstock at NewLaw Solicitors service.
Answered all questions directed to the firm promptly.
Good communications
Helped making a Will process very easy.
Happy to recommend (and already have) NewLaw to friends.
April 15, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Mrs. Wall.
Thank you for the amazing 5-star review and lush feedback. We're delighted to hear Jack was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Professional and Courteous
New Law Solicitors are professional and courteous. I would definitely recommend them. Excellent customer service.
April 13, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Mr. Peter Lindsay.
Thank you for the 5-star review and great feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Fantastic and profestion Will service
We received a very professional service from Jack who was dealing with our wills. His explanations and knowledge made us feel very comfortable with jargon which were unfamiliar with.
So thank you very much to Jack, who we would highly recommend.
March 23, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Mr Boyd.
Thank you for the excellent 5-star review and the great feedback. We're delighted to hear Jack was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Mirror Will update 2026
Easy to access via RCN website
Quick response
Clear communication & regular updates.
Very happy with service provided
March 24, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, G. Hamilton,
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Excellent service with regard to probate.
Excellent service with regard to probate from a knowledgeable, friendly and communicable practicioner. Would highly recommend.
March 30, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, David.
Thank you for the great review and 5-star feedback. We're so pleased to hear that our teams prompt, knowledgeable and attentive support made your service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Probate Estate
Emma-Jay was helpful in a probate estate process that is very long and sometimes challenging with timelines out of our control from exterior parties like government and banks. We got there in the end and appreciate the guidance and updates we were given by Emma-Jay.
March 9, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Mandy.
Thank you for the great review and 5-star feedback. We're so pleased to hear that Em-Jay's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
Very well supported probate process
Very well supported process for probate, even though there were lots of (inevitable) delays over a long period. Well managed by Jackie at New Law and always quick to respond and explain next steps.
March 12, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, James.
Thank you for the great review and lush feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback to Jackie.
Kind regards,
Elliot
Client Care Manager
This company helped me through a very difficult and complex process
I used this company to help me through a very complex process and I am very pleased with the service that was provided. The two solicitors who were dealing with my case were very thorough and professional. Any concerns or queries I had throughout were dealt with in a timely manner. Very good service.
February 16, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Lorna.
Thank you for the great review and lush feedback. We're so pleased to hear that our Solicitors prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback.
Kind regards,
Elliot
Client Care Manager
First class service!
The communication and support we received, (despite our own lack or organisation in returning documents) was first class!
Very professional service
March 10, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Kelly.
Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.
Kind regards,
Elliot
Client Care Manager
Absolutely superb service
Absolutely superb service from beginning to end.
Would highly recommend.
March 6, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Paul.
Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.
Kind regards,
Elliot
Client Care Manager
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.
Kind regards,
Elliot
Client Care Manager
Will Changes
Recently made a will then not long after wanted to make a change. No issue and sorted very quickly. I have been supported by Rachel who has answered all my questions and queries promptly. Communication has been excellent. Highly recommend.
March 2, 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
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