Octopus Legacy Reviews 

3,346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes easy to understand. People often felt at ease, appreciating the friendly and patient approach of the advisors, who provided clear explanations. The service is frequently described as excellent, with many highlighting a smooth, stress-free user experience. Reviewers appreciated the advisors' deep knowledge and tailored advice, noting they never felt pressured into decisions. This comprehensive support contributed to a sense of peace of mind for customers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and ability to... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reporting difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Geri was absolutely great making a will can be very stressful and emotional Geri made it so easy she has such a lovely way of helping you talking to you with such professionalism. We both felt Geri h... See more

Rated 5 out of 5 stars

I am extremely satisfied with the service I received on July 10 2026. The consultant, Hardeep Gokani, was well prepared and organised and able to answer all my queries on the delicate matter of my Wi... See more

Rated 5 out of 5 stars

Friendly and very competent adviser Guided us through the process of making a will . What is expected of the executors which wasn't as straightforward as we first thought, So did go for the packa... See more

Rated 5 out of 5 stars

Neil made us feel very relaxed throughout the whole process. Everything was explained clearly to us. He explained the benefits of changing the executors to our children rather than sisters and also t... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,346)

2,175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Will

I was well informed of what would be discussed, what was required from me and every step was fully explained.

July 20, 2026
Rated 5 out of 5 stars

Professional and friendly, tailored to our needs.

The appointment was easy to set up in our own home; we had useful information given prior to the appointment & reminders of it.
The person who I spoke with to arrange the appointment was very friendly, helpful,polite, and professional.

Jenna arrived on time and was very pleasant, friendly, approachable, polite & professional. She explained how long the appointment would take and asked if we had any questions. She put us at our ease & we felt comfortable answering the questions.

We were given lots of information in an easy to understand format and Jenna explained it well.

The appointment felt personal to us and our circumstances and we were given time to look at information & ask questions.

We have no hesitation in recommending Octopus Legacy, we feel reassured that everything is in place in accordance with our wishes.
Thank you and a personal thanks to Jenna.

July 20, 2026
Rated 5 out of 5 stars

Straightforward and clear service

Straightforward and clear service, taking the worry out of end of life planning. It is reassuring to have been taken through step by step what we need to have considered and know that help is at hand.

July 20, 2026
Rated 5 out of 5 stars

Great professional service

Great service so far from octopus legacy. Our telephone appointment was promptly confirmed by email with advisor name, time and length of appointment and what documents and details would needed. A reminder followed the day before. before. Stuart was excellent - patient and clear in the will writing guidance and estate planning advice.

July 20, 2026
Rated 5 out of 5 stars

Great experience!

I had given some initial information which Dan had seen so we were able to get straight on with discussing our wills. He was friendly, knowledgeable, honest, and clear. He gave us relevant information, mentioned other things we might like to consider and gave us time to ask questions.

July 19, 2026
Rated 5 out of 5 stars

Our consultant was knowledgeable and…

Our consultant (Geri) was knowledgeable and very approachable; no pressure to sell us anything but was extremely helpful with great ‘people skills’. All of our questions were answered, and we have a follow up appointment booked later in the year. Thank you - would definitely recommend.

July 19, 2026

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