Octopus Money Reviews 

417
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and advisors for being exceptionally friendly, knowledgeable, and attentive. People frequently highlight the personalized guidance and clear explanations provided, making complex financial matters easy to understand. The service is often described as outstanding, with many appreciating the quick response times and efficient processes. However, some customers also noted issues with communication and response times from customer service. These included difficulties for overseas users, long waits for online chat responses, and problems with initial call centre contact, indicating occasional challenges in reaching support.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and clear... See more

Service

Users describe positive interactions with service, highlighting great value for money and exceptional... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

User experience

Clients share positive opinions on user experience, highlighting the helpfulness and knowledge of staff who... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved chatting to Justine, she was so warm and friendly. Her approach of normalising and explaining the different options was really good. I felt she understood where I was now in terms of financ... See more

Rated 5 out of 5 stars

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really... See more

Rated 5 out of 5 stars

I've been working with my Financial Coach Martin and have found him to be brilliant. He's thoughtful and insightful and is so easy to talk to. He's clearly very passionate about his role and I know he... See more

Rated 5 out of 5 stars

Sula was so easy to work with, explaining everything in detail and ensuring I understood it, no technical insider jargon. She was incredibly easy to talk to about my finances and genuinely wants to he... See more


Company details

  1. Non-Bank Financial Service

About Octopus Money

Written by the company

At Octopus Money, we believe everyone deserves personal, 1-to-1 help with their money. We bring together all the pieces of your financial life and make sure your savings, investments and pensions are all on track for the life you want to live.

Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.

First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.


  • Talk to a real person – Ditch the robots – get personalised help from a human
  • See your future – explore different scenarios with our powerful planning technology
  • Step-by-step plan – we'll make it easy for you to improve your financial future
  • Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.

Join 71% of Octopus Money customers who feel more on track for the financial future they want.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

417 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(417)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent advice and some unexpected tips too

Clare again was hugely supportive while being clear on what I need to focus on and the risks if I don't arrange some of the financial changes I need to put in place.
Also offered some additional opportunities to look for money where I may not have considered.

March 28, 2025
Rated 5 out of 5 stars

Excellent service

Caspian is a professional, thoughtful and thorough advisor who carefully answered all of our questions and has been instrumental in building our pension plan. Thank you so much!

There was a hiccup moving my plan across and Bery was super helpful, patient and prompt getting everything sorted. Great customer service, thank you!

March 24, 2025
Rated 5 out of 5 stars

Great coach!

Helen is a great coach, very helpful, knowledgeable and friendly. We've only had two sessions so far but both have been great. Helen has a great understanding of my goals and needs.

March 25, 2025
Rated 5 out of 5 stars

Happy I have started this journey

My coach has vast experience in the world of Finance. He is understanding, empathetic and purely there to help you reach your goals.

The coaching model makes sense to me and I am happy I have started this journey

March 24, 2025
Rated 5 out of 5 stars

Swift and efficient

My call was taken swiftly (no holding the line for ages as can be the case with certain providers) and was dealt with efficiently and courteously by Bery Sharif.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Helped me get my personal finances in order

I've used the service for 1-2 years and working with Caroline for advice on how to get my personal finances in order. She helped advise me on where I should be putting my savings to protect against emergencies and ensure I'm maximising return. She also helped me navigate some life-changing events that affected my financial wellbeing. I've also recommended the service to several friends.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Alex the advisor was excellent and clear. This really helped my understanding of money and planning of future

March 18, 2025
Rated 5 out of 5 stars

Enjoyable communications

Bery has kept me up to date and also is a pleasure to communicate with. The human element that can often be lost in digital communication is not lost by Bery, which i really appreciate.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have a stocks and shares ISA

I have a stocks and shares ISA, which I opened to invest an inheritance, with a company which Octopus Money Ltd bought. I like the Octopus website. I don't have to communicate via web chat in order to withdraw money. Today I had a query and Bery replied to my e-mail within an hour, explaining everything very clearly.

March 3, 2025
Unprompted review

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