I loved chatting to Justine, she was so warm and friendly. Her approach of normalising and explaining the different options was really good. I felt she understood where I was now in terms of financ... See more
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About Octopus Money
Written by the company
Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.
First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.
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- Talk to a real person – Ditch the robots – get personalised help from a human
- See your future – explore different scenarios with our powerful planning technology
- Step-by-step plan – we'll make it easy for you to improve your financial future
- Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.
Join 71% of Octopus Money customers who feel more on track for the financial future they want.
Contact info
33 Holborn, EC1N 2HT, London, United Kingdom
- support@octopusmoney.com
- octopusmoney.com
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Replied to 100% of negative reviews
Typically replies within 1 week
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I had my Octopus starter session today…
I had my Octopus starter session today with Lisa, and she was very knowledgeable and trustworthy with clear, tailored guidance. Highly recommend!
Excellent advice and some unexpected tips too
Clare again was hugely supportive while being clear on what I need to focus on and the risks if I don't arrange some of the financial changes I need to put in place.
Also offered some additional opportunities to look for money where I may not have considered.
Excellent service
Caspian is a professional, thoughtful and thorough advisor who carefully answered all of our questions and has been instrumental in building our pension plan. Thank you so much!
There was a hiccup moving my plan across and Bery was super helpful, patient and prompt getting everything sorted. Great customer service, thank you!
Explanation about the financial tool…
Explanation about the financial tool and spreadsheet that showed projected growth of pension income etc
Great coach!
Helen is a great coach, very helpful, knowledgeable and friendly. We've only had two sessions so far but both have been great. Helen has a great understanding of my goals and needs.
Great working with Bery who’s been…
Great working with Bery who’s been helping with our transfers she’s been quick to respond and helpful at each stage!
Happy I have started this journey
My coach has vast experience in the world of Finance. He is understanding, empathetic and purely there to help you reach your goals.
The coaching model makes sense to me and I am happy I have started this journey
Positive experience
Very informative, professional and made everything easy to understand.
Excellent customer service
Had a discussion with Bery Sharif concerning my account. Bery was very prompt at coming back to me and was extremely friendly and helpful. Thanks very much!
Phone call answered quickly and query…
Phone call answered quickly and query dealt with immediately. Excellent service from the call handler.
Swift and efficient
My call was taken swiftly (no holding the line for ages as can be the case with certain providers) and was dealt with efficiently and courteously by Bery Sharif.
Helped me get my personal finances in order
I've used the service for 1-2 years and working with Caroline for advice on how to get my personal finances in order. She helped advise me on where I should be putting my savings to protect against emergencies and ensure I'm maximising return. She also helped me navigate some life-changing events that affected my financial wellbeing. I've also recommended the service to several friends.
Explained clearly and great to see…
Explained clearly and great to see actual figures for the future
Great service
Great service. Alex the advisor was excellent and clear. This really helped my understanding of money and planning of future
alex is very exprerience and calm while…
alex is very exprerience and calm while dealing with me
Financial plan shared is very visual…
Financial plan shared is very visual and was well explained.
Enjoyable communications
Bery has kept me up to date and also is a pleasure to communicate with. The human element that can often be lost in digital communication is not lost by Bery, which i really appreciate.
I have a stocks and shares ISA
I have a stocks and shares ISA, which I opened to invest an inheritance, with a company which Octopus Money Ltd bought. I like the Octopus website. I don't have to communicate via web chat in order to withdraw money. Today I had a query and Bery replied to my e-mail within an hour, explaining everything very clearly.
Bery gave me a very clear and prompt…
Bery gave me a very clear and prompt response to my question.
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