Officefurniturescene Reviews 

504
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Nice desk for a decent price. 5 stars as there were some missing fixings, a quick call to them and a package of fixings arrived ij the post a couple of days later.

Rated 5 out of 5 stars

Had recent surgery and was struggling to find a chair for my needs once returning to work. Bought and returned quite a few on Amazon. Gave up, called Office Furniture Scene for advice information. T... See more

Rated 5 out of 5 stars

Exceptional service from start to finish. Five stars feel too few for the service I had from Neil and Georgie who amended the delivery date efficiently on my request and kept me informed. Just as happ... See more

Rated 5 out of 5 stars

Firstly I wasn't sure of the company as I had not heard of them previously but as a first-time customer I used a voucher for 10% off a Herman Miller Aeron which was already a great price as it was on... See more

Company details

  1. Office Furniture Store

Written by the company

Office Furniture Scene was founded to provide a ‘fuss-free’ online shopping experience. We provide a comprehensive range of UK manufactured office furniture & contemporary seating – high quality products at affordable prices.


Contact info

5.0

Excellent

TrustScore 5 out of 5

504 reviews

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5.0

All reviews

(504)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Very pleased with our new Humanscale chair. Good choice of options, clear order process and prompt delivery.

January 29, 2021
Rated 5 out of 5 stars

great experience

great experience, delivery was a little slow (covid related) but they managed my expectations well, would happily buy from them again

January 28, 2021
Rated 4 out of 5 stars

Rather a long wait for my office chair…

Rather a long wait for my office chair - however it is fabulous. You wanted to send me two too which was amusing.

January 25, 2021
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Reply from Officefurniturescene

Many thanks Carole.
Yes, the manufacturer accidentally sent us another chair so you nearly got two! Please don't tell anyone though as they will all want a 'buy one get one free' ; )

Rated 5 out of 5 stars

Bestuhl J1 Task Chair

Very fast delivery of my office chair which has been excellent for working from home.

The chair delivered by the supplier had some issues, but Neil at Office Furniture Scene was super responsive and helpful to find a mutually agreeable solution for all concerned. Would highly recommend this business for customer support. Many thanks again, Neil.

January 20, 2021
Rated 5 out of 5 stars

Thanks!

Pleasure to deal with. Helpful over the phone, good advice and quick delivery. Thank you.

January 15, 2021
Rated 5 out of 5 stars

I accidentally ordered the wrong size…

I accidentally ordered the wrong size Herman Miller Aeron chair. After un-packing it and trying it for a couple of hours, I decided I needed a larger size. They were very understanding and arranged a quick exchange. Good to deal with on the phone too. Would use again.

January 15, 2021
Rated 5 out of 5 stars

Thought service was great

Thought service was great. Got multiple phone calls whilst waiting for my chair updating me on the progress of the order which I really appreciated.

January 12, 2021
Rated 5 out of 5 stars

Great service from Neil and the team

Great service from Neil and the team. I ordered 2 x Herman Miller Setu chairs, everything was super efficient with the order and process / delivery date supplied etc. However, the chairs got 'lost' by the delivery company (nothing to do with OfficeFurntiure), Neil personally picked up the issue and dealt with it, the chairs were found in the delivery companies warehouse and sent on with urgency! The cost of the chairs was very very competitive. I defo recommend these guys.

January 12, 2021
Rated 5 out of 5 stars

Highly recommended

Highly recommend. Excellent price on the chair and great service. Even called to check the delivery address since it was similar to but not the same as the billing address. Very quick delivery and very helpful on the phone.

January 8, 2021
Rated 1 out of 5 stars

It’s hard to answer a question on how…

It’s hard to answer a question on how good the products and service was when you haven’t actually received anything yet! Perhaps you need to just get your timings adjusted to ask for feedback after the item has been delivered

January 1, 2021
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Reply from Officefurniturescene

Many thanks for your review Richard.
Our Trustpilot requests are sent out automatically after 9 weeks to all customers as this allows for delivery of products with the longest lead times. Unfortunately, the manufacturer has extended the lead time for your order due to a shortage of materials and it is affected by the Christmas holidays. The extended delivery date was communicated to you and accepted by you shortly after you placed the order and Herman Miller is on track to meet this schedule. We simply cannot adjust the Trustpilot requests for all orders to suit exceptions. Please accept my apologies for this. With the above knowledge, you may wish to amend your review or wait until you have delivery.
OFS

Rated 5 out of 5 stars

Great Customer Service

I was very impressed with Officefuniturescence's customer service. The desk chair I ordered from them was delivered on time and I also was given an update as to when my item would be delivered including a phone call and email. Before buying the chair I also chatted to the Officefuniturescence helpline on the phone they were very helpful in answering questions about the chair I wanted to buy. The chair I got was the Orangebox Do Chair which is very comfortable and I find the 5 year warranty re-assuring. My only bit feedback is that it would be nice to have a freephone number you could call officefuniturescence as I was charged for the calls I made, but aside from that I am very pleased with my purchase.

December 30, 2020

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