Office Outlet Reviews 4,632

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Aaron was so helpful in resizing my photos and working with me to get the photos sent in and printed out thank you so much. If you need help with a specific project I would for sure recommend him.

Rated 1 out of 5 stars

Disgusting rip-off company who use misleading images on the website. I purchased the Complete Harmony Light Desk and Bookcase Pack - Sonoma Light Oak Product code: 439112 that clearly has a picture sh... See more

Company replied

Rated 5 out of 5 stars

Ordered 'Vinsetto Massage Recliner Ergonomic Gaming Heated Home Office Padded Velvet-Feel Fabric & Swivel Base Office Chair - Grey' on a Sunday night and it turned up on the next Tuesday. Can't faul... See more

Rated 5 out of 5 stars

I bought genuine Epson printer inks online for in-store collection. Nice and easy website and collection process. I took advantage of a 15% online discount which actually matched another high street s... See more

Company replied

Company details

  1. Office Supply Store
  2. Computer Store
  3. Data Destruction Equipment Store
  4. Office Furniture Store
  5. Prints and Signs Store
  6. Stationery Store

Information provided by various external sources

Office Supplies, Stationery, Furniture, Print Services, Business Technology, Paper, Filing, Folders, Ink, Toner, DHL, Mail & Ship. Huge brands at great prices. (Some stores include Card Factory & kikki k stationery – see our website for details)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Good price for my click-n-collect…

Good price for my click-n-collect (cheapest in town). Very efficient collection process, thanks!

March 18, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Richard
I am really glad to read your review and hear that your click and collect order was a seamless process. Thank you for the 5*'s and I look forward to you shopping with us again some time in the future
Kind Regards
Martin
Customer Service Team

Rated 5 out of 5 stars

Delivered next day FOC as promised…

Delivered next day FOC as promised within time slot

March 18, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Mr Taylor
Many thanks for your purchase of the Office Paper. We really appreciate your 5*'s and the feedback. I am glad we could help you out and look forward to you shopping with us again the near future.
Kind regards
Martin
Customer Service Team

Rated 5 out of 5 stars

Good service

March 18, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning

Thanks for the 5*'s . I hope the products you bought serve you well.

Kind Regards
Martin
The Customer Service Team

Rated 5 out of 5 stars

Excellent service

Quick, efficient and easy to use.... Excellent service allround and highly recommended.

March 18, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Mr Williams
Thank you for your kind words and the 5*'s. It is really good to hear this and I am glad that you found the whole process easy to use .
Thanks again
Martin
The Customer Service Team

Rated 5 out of 5 stars

Excellent customer service.

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Kate,

Excellent!!!Thank you for the 5* review and feedback.
Regards
Misbah
Customer service team

Rated 5 out of 5 stars

The customer service has always been…

The customer service has always been excellent in the Taunton store. Helpful, knowledgeable and with some excellent value.

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Peter,

Thank you for the nice comments and feedback on the Taunton store. Its great to see that you found our staff to be helpful and knowledgeable. I will forward your feedback to the store manager and regional manager.

Kind Regards
Abbas
The Customer Service Team

Rated 2 out of 5 stars

I ordered my equipment on line using…

I ordered my equipment on line using Click & Collect which was excellent. However the “in store” experience was very poor simply because the store system did not hook up with the on line transaction. I was charged then charged the wrong price as the store was not aware of the discount I had received via Click & Collect, I was asked for my personal details in store all of which had been given as part of the on line registration process and the credit and reinvoice process in store was very slow. On line service 10/10, in store experience 3/10 due to system & process issues, not staff.

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Lee,

Thank you for the feedback on your experience in using our click & collect/reserve service. Its great to see that you found our online service excellent. We would like to apologise for the in store service due to some issues. I have forwarded your feedback onto the Telford stores regional manager who will look into this.

Kind Regards
Abbas
The Customer Service Team

Rated 5 out of 5 stars

Excellent prices and delivery was next…

Excellent prices and delivery was next day would recommend this company

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Sheena,

Thank you for the lovely feedback and 5*.We look forward to your next shop with us.

Kind regards
Misbah
Customer service team

Rated 5 out of 5 stars

Great service at Preston but not online

Great service at Preston but the online order did not outline that the price was due to run out that day, but a phone call from the Preston staff ensured that I got the items at the offer price and had them ready for collection as late as 18:40

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Sean,

Great job well done Preston. I am very pleased to hear that the store delivered excellent service for you. Thank you for the lovely feedback and 5*.

Kind regards
Misbah
Customer service team


Rated 5 out of 5 stars

I had a very god shopping experience at…

I had a very god shopping experience at the Finneston Glasgow Branch.

I was taken care of by David Walsh and Kyle D.

They gave advice and assisted with placing my purchases in my vehicle.
They catered for my needs with enthusiasm, showing and explaining each product.
They went the extra mile by assisting with packing my purchases into my vehicle.

I will be going back to shop there without any doubt although it is a 40min drive from my home.

March 17, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Alan,

Wow!!!What a fantastic feedback.Thank you for your 5* review. Lovely to hear you are happy with our store service We thrive in providing a good customer service. We look forward to your next shop.

Kind regards
Misbah
Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service young lady very pleasant

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning John,

Its great to see that you enjoyed our service. Thank you for the 5*.

Kind Regards
Misbah
Customer service team

Rated 4 out of 5 stars

On time and as expected

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Robin,

Thank you for your feedback! We look forward to having you shop with us again soon!

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Office Outlet service guaranteed!!!!

The transaction with Office Outlet was smooth, pleasant and efficient. I had reserved my product online, I went to the store to collect my reservation and I was pleasantly surprised how professional and excellent my transaction was. I would highly recommend Office Outlet !!!!

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Des,

Thank you for your 5* review. It's great to hear you had a quick and easy process and thank you very much for the recommendation.

Kind regards
Misbah
Customer Service Team.

Rated 5 out of 5 stars

Straight forward purchase

Straight forward purchase. I found a special offer for the items I wanted using Google. Quick order from the website and easy collection from the nearest branch. I'll bare you in mind for future purchases.

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Kate,

Its great to see that you enjoyed our service. Thank you for the 5*.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Excellent service

Excellent service . Very fast delivery

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning dawn,

Excellent!!!Thank you for your 5* review. It's great to hear you received a fast delivery.

Kind regards
Misbah
Customer Service Team.

Rated 5 out of 5 stars

Very quick and efficient delivery…

Very quick and efficient delivery service - spot on with time of delivery. This is second office furniture purchase with them. Product is exceptional quality

Staff in store very friendly and helpful. Deivery was next day and spot-on with time slot. Delivery crew were pleasant and efficient.
Second time I have purchased office furniture from Office Outlet - the product is fantastic quality - assembly however is let down by the instructions which aren't the most explicit and in some cases you have to use your own judgement.

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Thomas,

Thank you for your 5* review. Its greta to see that you were happy with our service and product quality of the furniture.

Kind regards,

Abbas
Customer Service Team

Rated 5 out of 5 stars

Great price and fantastic deal with…

Great price and fantastic deal with free next day delivery.

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Robert,

Thank you for your review! We are glad to see that you got a fantastic deal.

Kind Regards
Abbas
The Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, product available to collect next morning. Received a voicemail too and staff were friendly at the collection point. Very efficient and would definitely use again.

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet


Good Morning Dean,

Thank you for your feedback! We look forward to having you shop with us again soon!

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Great price and prompt service

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Hugh,

Many thanks for the feedback.I am pleased to hear you received great service from us.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Staff in store extremely helpful.

Staff in store extremely helpful.
Item order and arrived as promised the next morning.
Thankyou

March 16, 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning,

Thank you for your feedback! We look forward to having you shop with us again soon!

Kind Regards
Misbah
Customer service team

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