OfficialStaunton Reviews 455

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful craftsmanship, excellent design, and substantial feel of the chess sets and pieces. Many people also highlight the prompt and efficient delivery service, with items often arriving quickly and exceptionally well-packaged. The customer service is frequently described as outstanding, with reviewers appreciating the helpful, responsive, and professional approach of the staff. However, some customers experienced minor issues such as damaged pieces upon arrival, slight flaws in the product's finish, or discrepancies in the advertised size of the chessboard. A few other people also felt that the packaging was sometimes inadequate or that the customer service was inflexible regarding delivery options for international orders, leading to unexpected additional costs.

What people talk about most

Product

People report positive experiences with product quality. Customers frequently praise the high quality,... See more

Quality

Consumers find quality to be positive, consistently praising the high standard and craftsmanship of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, effortless, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more

Rated 5 out of 5 stars

I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more

Rated 5 out of 5 stars

I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more

Rated 5 out of 5 stars

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more


Company details

  1. Handicraft

Written by the company

Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

455 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 Stars

5 Stars. Excellent customer service. Fast delivery of product. Well packaged. Lovely quality Chess pieces and board. I purchased the Winchester chess set. Recommended.

June 30, 2025
Rated 2 out of 5 stars

Looks very good

Looks very good, but I feel the veneer is quite poor, which is even broken/chipped in one place.
Would have included an image but doesn't seem to be that option here.

June 5, 2025
Rated 5 out of 5 stars

Incredible customer service

We had our board arrive with slight damage and they sorted it immediately without any issue. New board arrived and looks great. I’m really happy with the response and the company as a whole

June 5, 2025
Rated 5 out of 5 stars

Brilliant

Brilliant ! There are not many supplies of chess sets/boards that are able to beat Official Staunton. Really exceptional quality along with a well trusted company.
Recommend 100%

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Professionalism

I didn’t actually make a purchase from this company as the set I enquired about was out of stock but when I was asking them many questions about various sets they were still amazingly helpful and professional and spoke highly of another company who I ultimately ended up purchasing a set from. I was impressed with their professionalism and also their responsiveness and the company I eventually purchased a chess set of also said what an excellent company this was. I would have gladly purchased from this website if the set I looked at was in stock but it wasn’t to be on this occasion despite their amazing customer service and willingness to help despite them not gaining a sale. Thank you Official Staunton and maybe next time!

April 30, 2025
Unprompted review

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