Oh My Melt Reviews 

252
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product quality, highlighting the strong, long-lasting scents of the wax melts that effectively fill the home. Many find the fragrances amazing and of excellent value, appreciating that the high-quality melts last for hours and are easy to remove. However, some customers noted significant issues with delivery and customer support. Many experienced delays, with orders taking longer than advertised or even going missing entirely. A small portion reported unacknowledged orders, lack of response to inquiries, and not receiving items, leading to frustration.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the wax melts for their... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing significant frustration... See more

Quality

Customers had positive experiences with quality, consistently praising the wax melts for their strong,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising quick delivery and no... See more

Customer service

People report ambiguous experiences with customer service, with some expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. In fact it took 10 days not the 5 working days advertised. Even an order confirmation confirming they was getting my order ready took 7 days. I won’t purchase again based on delivery de... See more

Rated 1 out of 5 stars

Absolutely shocking customer care. I have emailed them asking when I can expect my delivery which I ordered 3 weeks ago and no one getting back to me and telephone number doesn’t exist but they still... See more

Rated 1 out of 5 stars

After a Google search for strong smelling wax melts this company came up. Ordered the perfume bundle & baccarat rouge air freshener. Excitedly put a wax melt in the burner & there is hardly any smell... See more

Rated 1 out of 5 stars

I made an order on 27/04 which has never been acknowledged but I have been debited. Your email does not work - it says it is not monitored. I have completed your contact form twice with no response.


Company details

  1. Candle Store

Written by the company

Highly scented wax melts with attitude! All our wax melt products are hand made in Cheshire, UK. We are a small business and your feedback means everything to us and helps us continually improve our customer experience! For all queries please contact us at customercare@ohmymelt.com and we will get back to you as soon as possible!


Contact info

3.0

Average

TrustScore 3 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(252)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing scents

There’s not been one scent I don’t like continually order from oh my melt as they have never disappointed

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

I have been ordering from Oh My Melt for a number of years and I’ve never had any problems. The scents are beautiful and smell strongly for a good period of time. I always recommend my friends and family to order from here! Great customer service! Thank you!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

`good value melts

`good value melts

I have had a few wax melts from here over the last year and my latest order last week of the newer scents was good especially the sol bom dia scent. they arrived on time and were well packaged, royal mail were a little slow once they got them but this isn't the companies fault. would use again and recommend

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

First time I’ve ordered from them

First time I’ve ordered from them, No show order, no updates given at all either, contacted the business 3 times now with no reply. Do not recommend

August 5, 2025
Unprompted review
Oh My Melt logo

Reply from Oh My Melt

Thanks for taking the time to leave a review, we appreciate all reviews whether positive or negative :)

Upon checking your order was placed on 27th July for £10.99. I have double checked and once added to the checkout it states 1 to 2 week delivery as this is a subscription box order. This time frame has not yet passed since you placed your order a week ago hence why it has not yet arrived. This is because we have hundreds of regular subscription orders to process in the order they are received.

We understand you may not wish to wait any longer so we have refunded your order.

Thanks again for your time, we wish you a fantastic week!

Rated 5 out of 5 stars

Best wax melts ever!!

These wax melts are the best I have ever bought. I have been a subscriber of the monthly VIP box for just over 2 years now and I have never been disappointed. I recently bought some pink sands and bum bum cream wax melt bars and they are just amazing too. Long lasting strong smells that really do last and are reasonably priced compared to other sellers and retailers. Value for money and great customer service always. Delivery can take a while but other than that I never have had a problem. Highly recommend !!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Just perfect

All the listings are easy to navigate and always let you know if it’s out of stock.
Pricing is great can’t fault it at all. The wax melts smell amazing and last for days if not a week tops. Easy ordering and delivery is great too. Get discount codes sent via email frequently which is great as order enough to last me a month at a time

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

I've tried dozens of wax melts

I've tried dozens of wax melts over the years, but this is my go to place for q
Wax melt and i keep coming back. From the moment I opened the package, I was greeted with a rich, luxurious fragrance that filled the room within minutes of melting. The scents throw is incredibly strong without being overpowering—it lingers beautifully in the air and makes my whole home feel cozy and inviting.

What really sets this wax melt apart is the quality. It melts evenly, lasts for hours, and doesn’t leave behind any residue or burnt smell. You can tell this was made with care and premium ingredients.
Highly recommend to anyone looking to elevate their home fragrance. Absolutely love them my favourite is baccarat rouge

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Blinking brilliant!

Blinking brilliant!
Having searched years for wax melts with a strong scent I have found some brillaitn ones here - especially rose wonderland spring awakening and dove. You can smell these the next day in the same room and the wax is very easy to come out of the burner and doesn’t stick into the burner. Impressed and quick delivery will defo reorder!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting been waiting nearly 2 weeks…

Disgusting been waiting nearly 2 weeks for my first order have emailed and no response.
Do not buy from this company

July 18, 2025
Unprompted review
Oh My Melt logo

Reply from Oh My Melt

Hi Jules

We are a little confused you haven’t had a reply as we’ve replied to the two reviews you have left.

Your order was lost in the post via Royal Mail, unfortunately this is out of our control. Instead of making you wait we issued a refund after you emailed and replied to you shortly after.

We apologise for this which was out of our control but thank you for bringing it to our attention. We trust it has been fully resolved.

Thanks once again for taking the time to write to us, it helps us improve our service, and we wish you all the best :)

Rated 2 out of 5 stars

No Customer Service

Didn't send all the items and have tried different avenues to contact them including their form, email address and Instagram. I have not received a reply even acknowledging that they will respond.
Wax melts are good value which is probably why they have no customer service team. I would only order if you are not fussed about any support should it go wrong.

May 7, 2025
Unprompted review
Rated 2 out of 5 stars

No customer service

No customer service. Had an issue with my order and emailed directly after the order was placed and order emails since (through their "contact us" section on the website. Have had zero replies and as a result did not receive order.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Took my money and never sent me my boxes I paid for

Not happy at all, I am still waiting on January’s subscription box and this months subscription box I’ve paid for!! I will be contacting my bank to get my money back!! They ignore your emails I have sent 20 odd emails since January and no response very ignorant!!
I have cancelled my subscription box now as I’m not getting robbed no more!!
2 boxes this company has not sent me but kept my money? VERY STRANGE!!
Never again will I buy from oh my melt.

January 9, 2025
Unprompted review

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