Oh My Melt Reviews 

252
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product quality, highlighting the strong, long-lasting scents of the wax melts that effectively fill the home. Many find the fragrances amazing and of excellent value, appreciating that the high-quality melts last for hours and are easy to remove. However, some customers noted significant issues with delivery and customer support. Many experienced delays, with orders taking longer than advertised or even going missing entirely. A small portion reported unacknowledged orders, lack of response to inquiries, and not receiving items, leading to frustration.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the wax melts for their... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing significant frustration... See more

Quality

Customers had positive experiences with quality, consistently praising the wax melts for their strong,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising quick delivery and no... See more

Customer service

People report ambiguous experiences with customer service, with some expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. In fact it took 10 days not the 5 working days advertised. Even an order confirmation confirming they was getting my order ready took 7 days. I won’t purchase again based on delivery de... See more

Rated 1 out of 5 stars

Absolutely shocking customer care. I have emailed them asking when I can expect my delivery which I ordered 3 weeks ago and no one getting back to me and telephone number doesn’t exist but they still... See more

Rated 1 out of 5 stars

After a Google search for strong smelling wax melts this company came up. Ordered the perfume bundle & baccarat rouge air freshener. Excitedly put a wax melt in the burner & there is hardly any smell... See more

Rated 1 out of 5 stars

I made an order on 27/04 which has never been acknowledged but I have been debited. Your email does not work - it says it is not monitored. I have completed your contact form twice with no response.


Company details

  1. Candle Store

Written by the company

Highly scented wax melts with attitude! All our wax melt products are hand made in Cheshire, UK. We are a small business and your feedback means everything to us and helps us continually improve our customer experience! For all queries please contact us at customercare@ohmymelt.com and we will get back to you as soon as possible!


Contact info

3.0

Average

TrustScore 3 out of 5

252 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.0

All reviews

(252)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought 10 different melts to try and…

I bought 10 different melts to try and 3 of them were amazing, but the other 7 smelt soapy and they arrived in small plastic packaging. They didn’t look luxurious, just like any £1 set that you can buy from Home Bargains. A lot smelt more or less the same too. I don’t think I’ll be using again.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company…

I absolutely love this company I have used them for my monthly subscription for over two years now and I would never stop 😊 always so helpful and kind and the wax melts smell amazing in my home I look forward to them every month

August 10, 2023
Rated 3 out of 5 stars

Slowly declining, When I first ordered the wax melts were…

When I first ordered the wax melts were quite chunky and came in wax paper .
Recent orders are thin and in plastic strips and look like cheap £1.00 blocks you can buy at bargain stores .
I will be cancelling my subscription as I can but these myself cheaper .
All scents sent last time were awful and spiced and didn’t smell 5 mins after burning .
Disappointed.

August 10, 2023
Rated 5 out of 5 stars

I was sick of buying melts that lose…

I was sick of buying melts that lose their smell after a few hours. Tried some from here and they last daaayyss. I got a great deal with the perfume and laundry bundles and the mystery bundle. Every single melt smells amazing and and 2nd order has bee placed. Can't wait for it to arrive.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Love these melts

Love these melts. One of my favourites. Some very good strong, scents. Fabulous customer service, great value and always lots of amazing offers sent to you

August 15, 2023
Rated 5 out of 5 stars

Great customer service

An item was missing from my order, but let them know and item was shipped with bells on. Great customer service and great products

July 11, 2023
Rated 5 out of 5 stars

Amazing wax melts & products.

I love this company and buy most of my wax melts and gift sets from them,the fragrances are amazing and never fail to dissapoint,they are reasonably priced and do some very good special offers,products & sales.
Would highly recommend.

June 16, 2023
Rated 5 out of 5 stars

Lovely people Lovely comp

I have been shopping with these lovely people for a long time now. They are so kind and helpful. I have told my daughters and family what nice quality the melts are. They have all started buying from them. People always comment on how lovely my house smells, even the hospice nurses have said when they visit . The scents always last a long time. I also like the fact that it's a small independent company.

May 11, 2023
Rated 5 out of 5 stars

Wow….amazing!

Was sceptical on purchase as I’ve bought so many melts over the years only to be disappointed but omg these are amazing, strong scent without being overpowering. The best melts of ever bought. First purchase but won’t be the last.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful smelling wax melts…

Absolutely beautiful smelling wax melts and amazing scent throw! Highly recommend this company. I recieved a burner which had been chipped they replaced with in 24 hours with added extra, customer service is fantastic! Thankyou

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

I have a monthly subscription where you…

I have a monthly subscription where you get 6 random bars each month and I love it. Different scents each time so it's a nice surprise each month! My recent subscription actually got lost in the post and they replaced it super quick!!

May 9, 2023
Rated 5 out of 5 stars

The strength of these is great

The strength of these is great! First time buying from them, very impressed with how strong these are in the laundry scents bundle - we actually used too many at first it was so strong and for the price these little gems are excellent. Highly recommended thank u!

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Won't be buying again

Very disappointed, advertised as strongest smelling wax melts, there not, barely any smell comes off them. Tiny pieces have to put in 3-4 into wax melter to get even a small amount of scent. Will not be buying again

May 14, 2023

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