Oh Sew Crafty Reviews 

Not impressed, especially with them not answering phone and having to speak via email where they were very Cold. On my 1st order I received an email several days later to say one of the items was actually out of stock. Then when I received the other item I'd ordered it came in 2 pieces although the website says fabric is sent as one piece. No one answered the phone so i had to liaise via email and they are very cold and unhelpful. I actually felt it was my fault they had sent fabric in 2 pieces. They claim to be a small family firm and need business but they need to learn customer services. Look after your customers or they'll go elsewhere.
Note... further to Oh Sew Crafty response below... at no point was I asked if sending the fabric in 2 pieces was acceptable and they did NOT as detailed below send any extra to compensate.

Oh Sew Crafty have an extensive choice of fabrics and haberdashery. I found their service to be friendly and speedy. A wrong item was sent by mistake and they were very quick to respond and correct the matter. Many thanks.

I placed an order for some yarn. They accepted payment and gave a despatch date of 2 days. But I never received it. They do not use a parcel tracking service because, having read the authentic reviews on Trust Pilot, it seems they take your money for out of stock items. So when I emailed them and pointed out that if the item was out of stock and it has not been despatched then they are in breach of contract, it was no surprise that they replied “Unfortunately, the item you ordered has sold out in our shop while we were processing your order”. If this was the case then why didn’t they contact me immediately. I had to chase them when my order didn’t arrive, surely it doesn’t take them a week to process an order. And they should check their stock before giving a despatch date. This practice is a major red flag to me. I’ve been informed that a refund is on its way. Would not recommend.

I was having difficulty identifying the colours of the cottons I wanted on the website. I emailed them asking for help. They got back to me the same day and were incredibly helpful, polite and friendly. With their help I identified and ordered the colours I needed. The prices were very reasonable too.

My package arrived well packed and everything was perfect.

I will definitely use them again and would have no hesitation in recommending them to friends and family.

Thank you for being amazingly helpful 😊

My ethos is to support small and family run businesses and it’s great when you get brilliant service and products at a good price. I had a small issue that was dealt with extremely well and efficiently. I will most definitely be using them again.

Well done and keep up the good work 🥰

Quick delivery and a lovely selection of fabrics sent as off cuts. Cottons , net, fluffy and sparkly fabric to choose from for the different projects that are now underway with me!
Would definitely use this company again.

Lovely fabrics at great prices. Quick delivery. I highly recommend this family run business. I buy from them regularly and the customer service is excellent.

I was very impressed with the quality of the products and the delivery. The speedy, helpful support regarding my order was also excellent. I couldn't ask for more. Great communication and friendly service.

Great store and great staff. Best selection of fabric in the Midlands. I don’t know what I would do without you.

I had my order changed 3 times each time being told that what I had ordered was no longer in stock, even after I paid extra after the first cancellation to get a different fabric. A real shame I don’t think I will be using this company again. The changes also took ages to arrive it was a full week after my first order before I was told they had run out. Some serious work need to be done with regard to stock control and website management. Even after my order was changed the “sold out” products still appear on the website as available. The fabric actually arrived today (8th May having been ordered on the 24th April) and was good quality fabric such a shame that the organisation has let you all down.

The wrong material was sent: as it was sent to a relative the error wasn’t spotted until the material had been cut. An apology given but no gesture of goodwill for the error the cost of which has been born by the customer.

Excellent speedy service demonstrating focussed customer care. Truly a great company and I would definitely recommend them!

Fabrics are all amazing always dispatched quickly
It’s my to go site for fabrics
Customer service is always on par with us customer being a priority and giving choice

Lovely company to deal with. Great communication, fast delivery and quality material.

Beautiful fabrics. My orders are delivered promptly and with care. Amazing company would recommend it to anyone.

I had made an order and thought i got it wrong Neil was great , no error just forgetfulness on my part

Great service. Good communication. Good quality products. Use them often.

good communication with customer services ,fast reply
fabric arrived within a couple of days ..good assortment good quality for price would definitely used this company again

Placed an order and there was an item missing, contacted the shop by email and item was sent out.

Fantastic fab service fast delivery great quality fabrics