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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and efficient staff who are always helpful. People appreciate the quick delivery times and competitive pricing, often noting that the company offers good value. Many find the ordering process easy and commend the promptness of deliveries. Some people were dissatisfied with occasional missed deliveries, though these instances were often resolved quickly with a discount or next-day delivery. A few customers also mentioned that new drivers might need assistance locating the oil tank.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Consumers find service to be positive. Many reviewers praise the efficient and friendly service, noting that... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Price

People report positive experiences with price, consistently finding competitive and reasonable rates for oil.... See more

Order

Customers generally report positive experiences with the ordering process. Many found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more

Rated 5 out of 5 stars

Great customer experience especially from our local Inverness girls couldn’t have been more helpful after being let down by another local company during the oil crisis! My oil was delivered within a w... See more

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied


Company details

  1. Oil & Natural Gas Company

Written by the company

Oilfast is considered as the fastest-growing fuel company in Scotland, catering to both domestic and commercial fuel needs. They offer a wide range of brands, including Fleetloc, Fleetmaxx, and more. The company offer same-day delivery, which is available 24/7 for the convenience of their customers. Most importantly, they are more than willing to accommodate any size of orders. With their affordable heating oil prices Scotland combined with local knowledge, rest assured that everyone is investing in the right company for their fuel needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very helpful and pleasant to deal with. The drivers are always very considerate and respectful. Deliveries are prompt too.

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Great service but having to guess how…

Great service but having to guess how much domestic oil to order and having to pay upfront is a pain. Would prefer just to fill tank and be invoiced just like electricity or gas. Will continue to shop around until I find a company that can accommodate.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the Crieff Depot

Big shout out to Rhys (I hope you use the Welsh spelling of your name:-).
You went beyond the call of duty, not only in being really helpful and pleasant to deal with (SO refreshing, nowadays), but because you and your wonderful colleagues helped me out of a really tight spot. I stupidly forgot to dip our tank ( Watchman is faulty) and allowed us to run out of oil. You guys went out of your way to arrange an emergency delivery for us. My husband is 85 and with all of the worries about winter fuel allowance, etc, this act of pure kindness really lifted his spirits.
I bow to your shining standards of service.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Although we left order until we were almost empty and they were very busy, they managed to squeeze us in and delivered first thing . Very grateful for their wonderful service. Oh and the price was very good too

December 5, 2024
Unprompted review
Rated 2 out of 5 stars

So disappointed that this Company will…

So disappointed that this Company will not sell smaller quantity of Red Diesel 25L to be used fir Domestic Heating..ie
for using in my diesel heaters in my Hut and Campervan..I purchased it at these
Premises prior to Oilfast taking over the business giving my personal details and explaining it was for legitimate use and complying with Government Regulations.
I tried to explain on the phone, but Oilfast will only sell bulk quantities which i would never be able to use. I feel this is another blow to the little person in
this Country being hit yet again..deeply annoyed at Oilfast attitude 😒

October 30, 2024
Unprompted review
Rated 3 out of 5 stars

Usually company deliver after 2 days of…

Usually company deliver after 2 days of order but this time I had to call again to see if order had been lost. I was informed vehicles off road for mot which I understand but I maybe should have been told when to expect my delivery when ordering .

October 25, 2024
Unprompted review

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