Oil Tank Warehouse Reviews 

65
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, often noting quick dispatch and arrival of their orders. Many people highlight the helpfulness and knowledge of the staff, describing the overall service as excellent and easy from start to finish. However, some customers experienced issues with delivery, including items being misrouted or arriving with minor defects, and one instance of a damaged product due to delivery issues. Additionally, one reviewer was dissatisfied with the company's strict return policy, being unable to return an unused item just outside the 14-day window.

What people talk about most

Product

People report positive experiences with product, often highlighting its quality and value, with many finding... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick and efficient... See more

Service

Customers consistently note positive experiences with service, praising the excellent communication and quick... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to check the oil level as my Apollo gauge not working accurately noticed previous delivery had dropped the cap down the side of my bunded tank .went online for 4inch a cap 11/12/25 and the modifi... See more

Company replied

Rated 5 out of 5 stars

What I would call old school proper customer service. Ordered an oil tank monitor. It set off for the Royal Mail depot but travelled no further. I dropped an email to Tim who said he’d look into it. N... See more

Company replied

Rated 5 out of 5 stars

Really happy with Oil Tank Warehouse. The whole experience was easy from start to finish, super helpful team and quick delivery. Quality product and great service, can’t ask for more. Would definit... See more

Company replied

Rated 5 out of 5 stars

I've used this company twice now. Both times I needed some advice before ordering and they were excellent - extremely knowledgeable and helpful. Products were despatched immediately, and when I n... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Agricultural Product Wholesaler
  3. Oil Store
  4. Plumbing Supply Store
  5. Rainwater Tank Supplier

Written by the company

At Oil Tank Warehouse, you’ll discover high-quality products at unbeatable prices! As a family-run business, we aim to be your “one-stop shop” for all your liquid storage needs. Explore our extensive range of tanks suitable for various applications, and we don’t stop there! We also provide the fittings and accessories needed for complete installation. By being approved by a number of brands such as, Harlequin, Titan and Deso we can offer a diverse selection of oil, diesel, kerosene, and biofuel storage tanks in the UK. Our inventory includes bunded oil tanks, single skin oil tanks, and diesel dispensing tanks from a variety of manufacturers. Whether you need a tank for your home, farm, or business, or for fuel, heating oil, or water applications, we have the perfect solution for you."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(65)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Hi George, thank you for your feedback. We are sorry to hear you feel that way. The Watchman is designed as a straightforward DIY product and is supplied with fitting instructions, along with the manufacturer’s technical contact details for any setup or troubleshooting support if needed. We also never received any correspondence from you, as we would have been very happy to help and would have responded straight away. If you do still need any assistance, please feel free to get in touch.

*UPDATE*

George got in touch with us following our reply and after a quick phone call we were able to talk through everything with him. His Watchman is now set up correctly and working perfectly.

Rated 5 out of 5 stars

Helped me out

Helped me out, when in need, reliable company fair prices, good delivery option, quality items I trust.

August 30, 2025
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Chris, really appreciate that. Glad we could help when you needed it and that everything from price to delivery hit the mark.

Rated 5 out of 5 stars

My order arrived very quickly

It was very easy to find what I was looking for on the website.
My order arrived very quickly and I was very pleased with the service.

January 27, 2026
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Reply from Oil Tank Warehouse

Thanks Sue. Glad you found the website easy to use and that your order arrived quickly. That’s exactly what we aim for.

Rated 5 out of 5 stars

Stopped old unit for new..

Had an old unit already on tank but it stopped working, took apart to fit new battery was all rusted inside.So purchased a new one easy to set up and install works excellent can't fault it..

January 28, 2026
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Brian. Sounds like the old unit had definitely seen better days. Glad the new one went on easily and is working perfectly.

Rated 5 out of 5 stars

Outstanding customer service

Tom was knowledgeable and very helpful. He took time to assist well beyond what would be normal levels of service from some other larger retailers.
This was my first purchase from OTW and won't be my last.
You can trust this company.

January 27, 2026
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Fergal, that’s really kind of you to say. We always try to go the extra mile, so it’s great to know it made a difference.

Kind Regards
Tom!

Rated 5 out of 5 stars

From order to delivery

From order to delivery, the experience was without fault. What more can I say?

February 3, 2026
Unprompted review
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Reply from Oil Tank Warehouse

Thanks both. When it all goes smoothly from order to delivery, that’s exactly what we like to hear.

Rated 5 out of 5 stars

Excellent service

January 26, 2026
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Reply from Oil Tank Warehouse

Thank you for your review. Glad you were happy with the service, much appreciated.

Rated 5 out of 5 stars

Ordered some parts

Ordered some parts, wasn't until after we found the item was not needed. Had to cancel the item.
This was effortless. They was very helpfull and refunded us in the same week.

December 28, 2025
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks James. Glad we could make the cancellation quick and hassle free. These things happen, so it’s good to hear it was sorted easily.

Rated 4 out of 5 stars

Great price and speedy delivery!

Bought an Apollo Smart Oil Monitor - price was very competitive, shipped and arrived very quickly and item is now fully installed and working smoothly! Only reason it isn’t a 5 star is because the item wasn’t sealed and there were no instructions inside. Luckily, I was removing an older Apollo monitor and so had instructions from the last one! Otherwise, VERY happy! Thank you

January 13, 2026
Unprompted review
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Charlotte, really pleased you were happy with the price, quick delivery and that everything is installed and working smoothly. Thank you for flagging the packaging and missing instructions too. These units come to us exactly as they are supplied by the manufacturer, so the box is normally just held shut with the cardboard tabs rather than taped. I am not sure why the instructions were not included in yours, but I have taken the liberty of emailing you a copy of the manual so you have it to hand.

Rated 4 out of 5 stars

Warning triangle

Quick and efficient delivery.
Easy to fit.
BUT the warning triangle (static) has not gone away

December 30, 2025
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Reply from Oil Tank Warehouse

Thanks Patrick. Glad the delivery was quick and fitting was straightforward. The warning triangle is most commonly shown if the unit is not sitting completely level, although it can also appear during the first update cycle and then clear after the next successful reading. If it does not disappear, please get in touch and we will help you get it sorted. No rush either, you are covered by a 1 year warranty.

Rated 5 out of 5 stars

Very helpful company to deal with and…

Very helpful company to deal with and fast delivery of item ordered. Highly recommended!

December 28, 2025
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thank you for the recommendation. Really pleased you found us helpful and that your order arrived quickly.

Rated 5 out of 5 stars

Great price & far delivery

Great price, delivered fast and smooth online process

November 24, 2025
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Mark. Great to hear the price, delivery and ordering process all ticked the right boxes.

Rated 5 out of 5 stars

Quality Service and Item

Went to check the oil level as my Apollo gauge not working accurately noticed previous delivery had dropped the cap down the side of my bunded tank .went online for 4inch a cap 11/12/25 and the modified replacement arrived 13/12/25. removed old mountings and it was done in half hour. I dropped the rubber pads but had an old gasket I could cut. will be ordering a Magnus hawk gauge next to bring it up to date

December 13, 2025
Unprompted review
Oil Tank Warehouse logo

Reply from Oil Tank Warehouse

Thanks Steve, that is a great bit of problem solving on your part. Glad we could get the replacement out quickly and that the install went smoothly. We will look forward to helping again in future!

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