I dealt with Ella Ford, Home Designer throughout my enquiries. Ella was outstanding throughout my many email enquiries; following up each one with detailed information. Researching other items and s... See more
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Settee arrived but the delivery men said they didn’t have the authority to unpack it and take away packaging. I immediately phoned OKA and spoke to Grace who said it had been an oversight on... See more
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As a resident of Northern Ireland, unfortunately we don’t not have any local OKA stores to visit in person. We have previously purchased furniture from OKA and it’s still looking great after over 20 y... See more
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Christine at the Bath store couldn’t have been more helpful, there were a couple of items that were listed out of stock on the website and I couldn’t find them in store. The sales team were able to fi... See more
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Company details
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
305 reviews
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Please try harder next time!!!!
Customer service at the store when I went to collect my on line order was not great. Firstly I didn't receive any messages to say my order had arrived just one to say that it was on its way and that I would hear when it arrived. Having not heard anything 12 days on, I rang the store to check it was there, which I was told it was. I drove the 30 min trip to collect it only to be told they couldn't find it and could I leave my details and come back another time .....not an option I wanted given the distance to the store. Eventually having asked them to check for a forth time they found it!!!
May 25, 2025
Reply from OKA - Bath
We're really sorry to hear about your experience in our store.
We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
Please rest assured that we take your comments seriously and will address this with our team.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Easy, enjoyable shopping experience
Helpful salesman confirmed lampshades were the right size from photo, gave me a pair of harps to go with them, and assured me I had two weeks to bring them back if they didn’t fit.
There was a large selection of shades from which to choose.
May 23, 2025
Reply from OKA - Bath
Dear Customer,
Thank you for your lovely feedback. We're so pleased to hear you had an easy and enjoyable shopping experience. It’s great to know our team could assist with your selection and provide the reassurance you needed. We hope the lampshades look perfect in your space!
Warm regards,
OKA
Appropriate and informed advice.
May 22, 2025
Reply from OKA - Bath
Dear Philip,
Thank you for your kind feedback. We're so pleased to hear that you received appropriate and informed advice — it's always our aim to provide helpful guidance.
Warm regards,
OKA
The staff are always helpful
May 7, 2025
Reply from OKA - Bath
Dear Mrs Hooper
Thank you for your kind words!
We're delighted to hear that you enjoyed your recent visit to our Bath store and find the team consistently provide helpful service. We strive to create a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Best regards
OKA
Reply from OKA - Bath
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed both our products and service upon your recent visit to our Bath store.
We truly appreciate your support and look forward to seeing you again in the future.
Kind regards
OKA
My purchase was expertly wrapped and…
My purchase was expertly wrapped and protected. It was waiting for me when scheduled. Staff were pleasant and professional. Thanks!
April 25, 2025
Reply from OKA - Bath
Dear John
We appreciate your kind words about our team and our commitment to providing a seamless experience. Providing exceptional service is what we strive for, and we're delighted to know we met your expectations.
We do hope that you will visit us again soon!
Best regards
OKA
Pleasant knowledgable staff
Pleasant knowledgable staff. Sadly when I arrived home with my lampshade and holder, it didn’t have a ring in the middle so the holder was too large.
April 22, 2025
Reply from OKA - Bath
Dear Cheryl
We appreciate your kind words about the team in our Bath store.
We are sorry to hear about the issue with your lampshade and holder, and can see that our Customer Service Manager has reached out to you directly with regards to the missing convertor ring.
We hope you will visit us again soon.
Best regards
OKA
Good Service as always
Good Service as always. Purchases wrapped well and I love your bags !!
April 20, 2025
Reply from OKA - Bath
Dear Alison
Thank you for taking the time to share your feedback.
We strive to provide excellent service and appreciate your kind words about our packaging and bags.
Best regards
OKA
Great service at the Bath store
Great service at the Bath store. The prints were beautiful & a great price! They look stunning in my dining room.
April 11, 2025
Reply from OKA - Bath
Dear Chantelle
We're so pleased to hear you had a great experience at our Bath store!
We take pride in offering beautiful prints at an excellent price and we're so happy you love how they look in your dining room.
We really appreciate you taking the time to share your feedback.
Kind regards
OKA
Linda B at the Bath store was…
Linda B at the Bath store was absolutely wonderful - and helped us choose a standing lamp, silk shade and suitable bulb for a dark cosy corner in our dining room. Fantastic customer service, wonderful advice and incredible energy. Also helped us find items in the sale saving us a huge amount of money! Thank you so much and we will be back!
April 12, 2025
Reply from OKA - Bath
Dear Alexander
We are so happy to hear about your positive experience with Linda on your recent visit to our Bath showroom. It sounds like she went above and beyond to help you find the perfect lamp and accessories for your dining room. We are thrilled that she was able to provide you with excellent customer service and help you find great deals on the items you needed.
We really appreciate you taking the time to share your feedback and we look forward to welcoming you back to our store soon.
Kind regards
OKA
Charming staff and very helpful.
Charming staff and very helpful.
The room displays were eye catching and beautifully put together,
April 5, 2025
Reply from OKA - Bath
Dear Deborah
Thank you for sharing your feedback!
We're thrilled that you enjoyed your recent visit to our Bath showroom and found the room displays eye catching. We endeavour to create a welcoming and inspiring atmosphere, and it's wonderful to know we achieved that for you.
We look forward to welcoming you back soon!
Kind regards
OKA
Very helpful and attentive !
March 19, 2025
Reply from OKA - Bath
Dear Val,
Thank you for your kind words! We're delighted to hear that you found the team helpful and attentive. We really appreciate you taking the time to share your experience and hope to welcome you back soon.
Kind regards,
OKA
Very helpful service
March 21, 2025
Reply from OKA - Bath
Dear Beverley
Thank you for your kind words!
We are delighted to hear that you had a positive experience in our Bath store and we will be sure to share your feedback with the team.
Best regards
OKA
Reply from OKA - Bath
Dear Ann
We're thrilled to hear you had a positive experience! It's wonderful to know our team, in our Bath store, was able to provide helpful assistance.
We appreciate your kind words and hope to see you again soon.
Best regards
OKA
Good customer service
Good customer service, approachable staff and good advice . I love OKA Bath
March 17, 2025
Reply from OKA - Bath
Dear Heather
Thank you for your kind words!
We will be sure to pass on your feedback to our team in our Bath Showroom who will be delighted to hear that they left such a positive impression.
We appreciate your love for OKA Bath and look forward to welcoming you back soon.
Best regards
OKA
The assistant was really friendly and…
The assistant was really friendly and personable.
March 10, 2025
Reply from OKA - Bath
Dear Matthew
Thank you for your kind words!
We're delighted to hear that our assistant provided such fabulous service with their friendliness and personality. We strive to provide excellent customer service and it's wonderful to know we've met your expectations.
We appreciate your feedback and hope you return soon!
Best regards
OKA
Beautiful shop.
Beautiful shop with the most stunning furniture, accessories and the best cushions, also excellent, helpful staff.
March 16, 2025
Reply from OKA - Bath
Dear Jill
Thank you for your wonderful review!
We're so happy to hear that you enjoyed our shop and found it full of beautiful furniture, accessories, and cushions. It's also fantastic to know that the team in our Bath Showroom were helpful and made your shopping experience even better.
We truly appreciate your support and look forward to welcoming you back soon!
Kind regards
OKA
Visited the Bath store
Visited the Bath store, staff were super helpful. Will definitely buy more things for our house.
March 15, 2025
Reply from OKA - Bath
Dear Jayne
Thank you for your kind words!
We are delighted to hear that you enjoyed your recent visit to our Bath store and that our team was able to assist you.
We really appreciate your support and look forward to welcoming you back soon.
Kind regards
OKA
Products are wonderful
Products are wonderful, slightly pricey.
Store team were very friendly and helpful.
We went to the Bath store and the Callie dogs so extra bonus for us.
March 8, 2025
Reply from OKA - Bath
Dear Kim
We appreciate your kind words about our products and the team at our Bath store. We're glad you enjoyed your visit and found our team helpful. We strive to provide a positive shopping experience for all our customers.
We hope that you will return again soon.
Best regards
OKA
Friendly and helpfull
The lady in the shop in Bath was very friendly, helpful finding something suitable for the gift I wanted and offered me a little discount. Thank you.
March 11, 2025
Reply from OKA - Bath
Dear Ms Cornish
We really appreciate your kind words and are delighted to hear that you had an enjoyable experience in our Bath Showroom and that our team member helped you find a suitable gift.
We will ensure to pass your feedback on to the team, who will be thrilled they made a positive impression and will look forward to welcoming you back!
Kind regards
OKA
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