OKA - Broadway Reviews 

271
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

Great service and support from the Broadway, Knutsford and Redbrick stores. All the staff were amazing in helping to locate and purchase the items we required. Very friendly and helpful. Will definite... See more

Rated 5 out of 5 stars

All the Staff in Broadway are so very helpful, nothing is too much trouble. Lots of fabulous home items to choose from. My delivery went smoothly, I was updated all the way and the 3 guys were very... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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4.9

All reviews

(271)

2,240 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

May 29, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Simon,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience during your visit, and we’ll be sure to share your feedback with the Broadway team.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

An excellent shop which is very well…

An excellent shop which is very well set out and has a friendly professional team.

June 2, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear RH

We’re delighted to hear that you enjoyed your visit to our Broadway store and you received such warm and helpful service.

Your feedback is truly appreciated, and we hope you enjoy your purchase.

Kind regards,
OKA

Rated 5 out of 5 stars

Knowledgable and very helpful staff.

Knowledgable and very helpful staff.
Fabulous range of product in store.

May 27, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Coz

Thank you for taking the time to share your kind words. We’re delighted to hear that you enjoyed your visit to our Broadway store and received such warm and helpful service.

Your feedback means a lot to us and we do hope that you will visit us again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Oka store Broadway

I contacted Poli at the Oka store, Broadway to purchase some garden furniture. This was not straight forward as I purchased ex display items which required independent delivery. Poli went above and beyond to help with my purchase and sourcing a local delivery company. Absolutely faultless service and would highly recommend.

June 1, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer

Thank you for your lovely feedback. We’re delighted to hear about your experience with Poli at our Booadway store, and we’ll be sure to pass your kind words on to them. It’s wonderful to know the extra effort made such a difference.

We truly appreciate your recommendation and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Sarah & Charlotte were both extremely…

Sarah & Charlotte were both extremely helpful helping us decide what to get and then looking after it for us so we could collect it at a later date.

May 31, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Nick

Thank you for taking the time to share your kind words. We are so pleased to hear that you enjoyed your visit to our Broadway store and that Sarah and Charlotte were able to assist you with your choices.

We really appreciate you choosing to spend your time with us and hope that you will visit us again soon.

Warm regards
OKA

Rated 5 out of 5 stars

Exceptional service

Great products, great store and exceptional service. We visited the Broadway store three times to make purchases during a short stay in the Cotswolds. The staff were brilliant, especially Claire and Poli. Thank you

May 29, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mr Whiting

We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided on your recent visits.

It’s wonderful to know the team and the store atmosphere left such a positive impression and we hope that you are able to visit us again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Very friendly personal service and…

Very friendly personal service and lovely products

May 25, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Martyn

We’re delighted to hear that your visit to our Broadway store was such a positive one, and your kind words have been shared with the team there.

We appreciate you sharing your experience and hope to welcome you back again soon.

Best wishes,
OKA

Rated 5 out of 5 stars

Helpful staff very friendly couldn’t do…

Helpful staff very friendly couldn’t do enough to make my shopping experience better.

May 24, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Stuart

Thank you so much for taking the time to leave your review. We are thrilled to hear about your recent visit to our Broadway store and that the team were able to assist you so thoroughly.

Your kind comments are greatly appreciated, and we hope to welcome you again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Such a beautiful store

Such a beautiful store!

We have been served by Charlotte and it was such a wonderful experience. After completing our purchase, Charlotte has kindly offered to wrap up our purchases while we went for a stroll and a quick coffee. Overall such a lovely experience.

Thank you very much!

May 30, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Inga

We're delighted you love our Broadway location and its beautiful setting, and that Charlotte made such a positive impression. It’s always lovely to know when a visit has been enjoyable from start to finish, and we really appreciate you choosing to spend your time with us.

Warm regards
OKA

Rated 5 out of 5 stars

Visited Oka in Broadway Worcestershire.

Visited Oka in Broadway Worcestershire.
What an amazing experience this was. The Building is magnificent and the design of each room is outstanding. The staff were all knowledgeable about the products and were super friendly and smart. A great Shop to visit.

May 25, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Susan

We're delighted you love our Broadway location and its beautiful setting, and it's great to hear our team provided such excellent support during your visit.

We really appreciate you choosing to spend your time with us and hope that you are happy with your purchase.

Warm regards
OKA

Rated 5 out of 5 stars

EXCELLENT

super helpful, friendly staff

May 23, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah

Thank you for your kind review. We’re delighted to hear you were so pleased with the quality of your experience at our Chelsea store. Your feedback means a lot to us and we look forward to welcoming you back soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Broadway Store Fantastic

Claire from the broadway store was so helpful not only in store but due to doing some measuring and having some extra questions on the phone and email after our visit. Would highly recommend them not only from the beautiful and well made products but also for their brilliant customer service. Many thanks indeed

May 26, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear AK

Thank you for your fantastic review. We’re delighted to hear that you enjoyed your visit to our Broadway store, it’s wonderful to know our Claire made you feel welcome and offered helpful advice during, and after, your visit.

Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Fabulous store with professional service.

The Broadway store is beautifully laid out as room sets, showing the products to best advantage. Staff were helpful and checked my purchase (a set of four wine glasses) in case of any faults. Staff were also helpful in agreeing to me storing my wheelchair with them while I looked around. ( I can walk very short distances.) The glasses are lovely and I will enjoy using them.

May 22, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear John

Thank you so much for taking the time to share such a thoughtful message. We’re delighted to hear that your visit to our Broadway store was such a positive one, and your kind words have been shared with the team there.

It’s always lovely to know when a visit has been enjoyable from start to finish, and we really appreciate you choosing to spend your time with us. We hope to welcome you both back again very soon.

Best wishes,
OKA

Rated 5 out of 5 stars

Excellent customer service, beautiful products

We always feel very welcomed especially by Paul, who has served us on a number of occasions recently. We are local to the store, and when we go in to browse Paul is both discreet yet attentive and nothing is too much trouble. We value his opinion and good advice. A wonderful shop for inspiration. Thank you Paul! 🌟

May 24, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Suett

Thank you for your fantastic review. We’re delighted to hear that you always enjoy your visits to our Broadway store. It’s wonderful to know Paul always makes you feel welcome and offers such helpful advice, and he will be delighted with your feedback .

Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Sarah was really great sorting out my…

Sarah was really great sorting out my lampshade carriers.

May 22, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah

Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway store was a smooth and positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Went to the Boardway store for help…

Went to the Boardway store for help with a coffee table and cushions, the team were so helpful and friendly, the service was a level above. They’re a real asset to the brand. I’d definitely recommend a visit to this store.

May 17, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Rhona

Thank you for your lovely review. We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided on your recent visit, it’s always lovely to know when a visit has been enjoyable from start to finish.

Your feedback has made our day and we thank you for your recommendation, it means a lot to us.

Best wishes
OKA

Rated 5 out of 5 stars

Help from designer, Claire

I shopped in my local OKA store yesterday (Broadway) and was so lucky to be greeted by of the designers, Claire, who offered to help me choose some new cushions. Claire was absolutely lovely and extremely helpful. I am so pleased with my new collection of cushions. I will certainly be back to purchase more OKA items.

May 16, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Danielle,

Thank you for your lovely review. We are delighted to hear that Claire at our Broadway store provided such a welcoming and helpful experience whilst helping you choose your new cushions.

We will be sure to share your kind comments with Claire and the team, and we are so pleased to hear that you are enjoying your new selection.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Friendly

Friendly, helpful service.

May 11, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Godwin

Thank you for your kind words! We're delighted to hear that you enjoyed our Broadway store and found our team attentive and helpful. We truly appreciate your support and look forward to welcoming you back again soon!

Best regards,
OKA

Rated 5 out of 5 stars

Above and beyond

Above and beyond, product out of stock on line so Sarah arranged to send from Oka Broadway store. So rare a business will send from a store

May 2, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer,

Thank you for your lovely feedback. We’re delighted to hear about your experience with Sarah and our Broadway store team, and we’ll be sure to pass your kind words on to them.

It’s wonderful to know the extra effort made such a difference, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Bought a cushion and pad from the…

Bought a cushion and pad from the lovely Broadway shop . Nice helpful staff !

May 6, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Barbara,

Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your visit to our Broadway store and that the team looked after you so well.

We hope you enjoy your new purchase and look forward to welcoming you back again soon.

Kind regards,
OKA

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