OKA - Broadway Reviews 

271
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

Great service and support from the Broadway, Knutsford and Redbrick stores. All the staff were amazing in helping to locate and purchase the items we required. Very friendly and helpful. Will definite... See more

Rated 5 out of 5 stars

All the Staff in Broadway are so very helpful, nothing is too much trouble. Lots of fabulous home items to choose from. My delivery went smoothly, I was updated all the way and the 3 guys were very... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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4.9

All reviews

(271)

2,240 reviews in the last 12 months

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Rated 5 out of 5 stars

Shop staff were very helpful in…

Shop staff were very helpful in Broadway and the setting was so lovely to show the pieces on sale. We bought a rug we had been looking for and took it home the same day. The quality of the goods on sale was very good.

February 15, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Howard,

Thank you very much for your review.

We are so pleased to hear that you enjoyed your visit to our Broadway store and that the team were able to assist you in finding the rug you had been searching for. It is wonderful to know that you were happy with both the setting and the quality of the items available.

We truly appreciate you taking the time to share your experience.

Kind regards,
OKA

Rated 4 out of 5 stars

Lovely showroom

Lovely showroom, although not as good as the last time I visited. Got the feeling some of the staff were unapproachable but thank goodness Paul came in the room and was so helpful. Purchased a plate set because of this. Love them.

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Parry

Thank you for taking the time to share your review. We are so pleased to hear that Paul at our Broadway store could assist you with such helpful service, however we are disappointed to learn that your experience fell short, compared to your previous visit, as we aim to provide a friendly and welcoming environment.

We do thank you for your support and hope that you enjoy using your new plates. We hope to welcome you back again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Bedroom Chair

Thank you to the staff who helped us search for just the right chair, which is perfect.

February 12, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Buyer

Thank you for your kind words. We're happy that our team could assist you in finding the perfect chair for your bedroom. Thank you for sharing your positive experience with us; we appreciate it!

Kind regards
OKA

Rated 5 out of 5 stars

Beautiful items

Item in stock, staff attentive and considerate. Beautifully presented items. Always drop by when in Broadway

February 12, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jane

Thank you for taking the time to leave such a warm review. We’re delighted to hear that you enjoy visiting our Broadway store and that the team has made such a positive impression.

It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service in your Broadway and Bath shop

Great service in your Broadway shop. We bought 4 pictures and they need to be delivered from the warehouse. These arrived in our closest store, Bath a few days later. Staff there were also helpful and carried them to my car. Packaged well .

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Vanessa

Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway and Bath stores was smooth and positive, and we hope that you love your prints.

Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service, fantastic quality at a competitive price.

Great service received from Sarah after initially enquiring about a rug at their Broadway store. Quote provided was excellent value and rugs delivered very promptly. We’re delighted with how they look in our house.

January 30, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Robert,

Thank you very much for your kind review.

We are so pleased to hear that you had a positive experience with our Broadway store and that Sarah was able to assist you with your enquiry. It is wonderful to know that you are delighted with your rugs and that they were delivered promptly.

Your feedback is truly appreciated, and we hope you continue to enjoy your purchase.

Kind regards,
OKA

Rated 5 out of 5 stars

Lovely rug

Lovely rug. Very efficient delivery

February 6, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Fiona,

Thank you for taking the time to leave your review.

We are delighted to hear that you are pleased with your rug and that your delivery experience was efficient. Your kind feedback is greatly appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

very nice location in a fabulous…

very nice location in a fabulous building. super layout with lots of rooms to explore for a variety of gifts and homeware, something there for everyone.

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jackie,

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that you enjoyed the Broadway store, particularly the location, the building, and the layout. It is wonderful to know that you found plenty to explore and that the range of gifts and homeware appealed to you.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

We had very friendly service

We had very friendly service , help and advice.
The chair was delivered on time and we absolutely love it.
The shop in Broadway is gorgeous. Each room beautifully displayed.

January 29, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Susan

Thank you for your lovely review. We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided on your recent visit, and we are delighted to hear that you love your new chair!

It’s wonderful to know the store’s layout and atmosphere left such a positive impression and we hope that you will visit us again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Staff were helpful and gave advice

Staff were helpful and gave advice

January 13, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Karen

Thank you for your wonderful review. We’re so pleased to hear that you had such an enjoyable experience at our Broadway store and that our team were so helpful during your visit.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service from Alarna

Alarna was very helpful, patient and gave us excellent service

January 19, 2026
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Angela,

Thank you so much for sharing your feedback. We’ll make sure your kind comments are passed on to Alarna and the Broadway team. We’re delighted you had such a positive experience and hope to see you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Greatly helpful

January 16, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Cynthia,

Thank you for taking the time to leave your review. We really appreciate your feedback and will be sure to pass your comments on to the Broadway team. We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Always a lovely friendly welcome and…

Always a lovely friendly welcome and great service.

January 13, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Gail

Thank you for your lovely feedback. We’re delighted to hear that you enjoy visiting our Broadway store and that the team has made such a positive impression . We truly appreciate your continued support and hope that you will visit us again soon!

Kind regards
OKA

Rated 5 out of 5 stars

Staff responded well to enquiries and…

Staff responded well to enquiries and checked quality of products prior to completion of transaction. Informed me of further discount available for final day of sale.

January 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Simon

Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway store was a smooth and positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The lady that helped me with getting a…

The lady that helped me with getting a shade to go with the base was so helpful and patient ! There was so much choice I love going to Oka in Broadway and getting lost in the decor Thank you very much

January 1, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Ms Bigham,

Thank you so much for taking the time to leave your review. We’re really pleased to hear about your visit to our Broadway store, and we’ll be sure to pass your kind feedback on to the team. We hope to welcome you back again very soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Lovely store to visit

Lovely store to visit; I found some glasses on sale at an excellent price. Customer service at check-out was excellent. Lovely staff.
Thank you!

December 31, 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Ian,

Thank you for taking the time to leave your review. We’re pleased to hear you enjoyed your visit to our Broadway store and appreciate you sharing your experience with us.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars
OKA - Broadway logo

Reply from OKA - Broadway

Dear Gorgina,

We’re very thankful you took the time to share your feedback. It’s always encouraging to hear from our customers and we truly appreciate your support.

Kind regards,
OKA

Rated 5 out of 5 stars

🌟 Oka @ Broadway is a warm glow.. 🌟

Yesterday we visited the Broadway store for the first time. So impressed!
It was busy & Becca, calmly & confidently helped us weigh up sofa options. We didn’t feel rushed or hurried along.
Oka @ broadway? a treasure trove with warm, friendly & super helpful staff 👌❤️ Thank you so much! Happy New Year! Jo & Stuart

January 1, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jo,

Thank you so much for taking the time to share such a thoughtful message. We’re delighted to hear that your first visit to our Broadway store was such a positive one, and your kind words have been shared with the team there.

It’s always lovely to know when a visit has been enjoyable from start to finish, and we really appreciate you choosing to spend your time with us. We hope to welcome you both back again very soon.

Kind regards,
OKA

Rated 5 out of 5 stars

attentive

the staff who served my husband and my self smi wish I knew her name she was such a lovely friendly polite lady

December 29, 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah,

Thank you for taking the time to leave such a kind review. We’re delighted to hear that your visit to our Broadway store was a positive one, and we’ll be sure to pass your feedback on to the team there. It’s always encouraging for them to know their efforts are appreciated.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jo,

Thank you for taking the time to leave your review. We really appreciate you sharing your experience and are pleased to hear your visit was a positive one.

We hope to welcome you back again soon.

Kind regards,
OKA

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