I shopped in my local OKA store yesterday (Broadway) and was so lucky to be greeted by of the designers, Claire, who offered to help me choose some new cushions. Claire was absolutely lovely and extre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
Company replied
Becca at Broadway has been extremely helpful. She supported me with a return from an online purchase and also held an item for me which was no longer available online but there was one in store. S... See more
Company replied
Thank you very much to Becca who assisted us today. We were after a specific lamp base and she found us the last one. She was friendly, chatty and polite and also packaged our items whilst we had a... See more
Company replied
Company details
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.8
Excellent
235 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my ceramic table
I love my ceramic table. It looks very stylish with both my antique and modern pieces. Just the right size for a glass of wine or cup of tea.
September 3, 2025
Reply from OKA - Broadway
Dear Deborah,
Thank you for your lovely review. We’re delighted to hear how much you love your ceramic table and that it complements both your antique and modern pieces so beautifully. It sounds like the perfect addition to your home.
Kind regards,
OKA
Happy customer!
Prior to visiting the store, I’d phoned to check that the item I wanted was available and could be put to one side for me to collect. The person serving me in the store was friendly and helpful and found what I wanted. She unpacked the item to ensure I was happy with it which I was!
August 29, 2025
Reply from OKA - Broadway
Dear Lisa,
Thank you for your lovely review. We’re delighted to hear our Broadway team were so friendly and helpful, and that they took the time to ensure your item was perfect before you took it home. It’s wonderful to know you’re a happy customer!
Kind regards,
OKA
Reply from OKA - Broadway
Dear Scheff,
Thank you for your lovely review. We’re so pleased to hear you enjoyed the relaxed atmosphere in our Broadway store and found our staff so helpful. Your feedback means a lot to us.
Kind regards,
OKA
Helpful staff
Good customer service and 30% off, very happy with our new purchase. Perfect for our new garden room and Oka sofa.
August 24, 2025
Reply from OKA - Broadway
Dear Diane,
Thank you for your lovely review. We’re delighted to hear you received great service from our Broadway team and found the perfect piece for your new garden room — especially with 30% off! We hope you enjoy it alongside your OKA sofa.
Kind regards,
OKA
The store is amazing
The store is amazing. It is set out so beautifully showing off lots of stock.
Megan was so very, very helpful in assisting me in choosing a picture. 5 stars.
August 22, 2025
Reply from OKA - Broadway
Dear Val,
Thank you for your wonderful review. We’re so pleased to hear you enjoyed your visit to our beautifully presented Broadway store and that Megan was so helpful in assisting you with your picture choice. Your five-star feedback will mean a lot to her and the team.
Kind regards,
OKA
Seemed to be very few staff in the shop…
Seemed to be very few staff in the shop and therefore the service was very slow. Also the reductions were not readily noted and had to be looked up only a tiny point.
August 20, 2025
Reply from OKA - Broadway
Dear Ms Bond,
Thank you for taking the time to share your feedback following your recent visit. We are sorry to hear that you felt the service was slower than expected due to limited staff presence, and that the reductions were not immediately clear.
We strive to ensure that our stores are well-staffed and that promotions are communicated clearly, so we will ensure your comments are passed on to the relevant team for review. We greatly appreciate your observations as they help us to improve the overall shopping experience.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Stephen,
Thank you for your kind review. We’re delighted to hear you were so pleased with the quality of your experience at our Broadway store. Your feedback means a lot to us.
Kind regards,
OKA
Lovely products in a well laid out…
Lovely products in a well laid out building. Also very friendly and helpful service.
August 9, 2025
Reply from OKA - Broadway
Dear Maria,
Thank you for your lovely review. We’re so pleased to hear you enjoyed visiting our Broadway store and found both the layout and our products so appealing. It’s wonderful to know our team made your experience even more enjoyable with their friendly and helpful service.
Kind regards,
OKA
The assistant who dealt with my…
The assistant who dealt with my purchase was more than helpful
August 13, 2025
Reply from OKA - Broadway
Dear Kim,
Thank you for your kind review. We’re delighted to hear you received such attentive service from our Broadway team. Your feedback is greatly appreciated.
Kind regards,
OKA
Always a great experience buying from…
Always a great experience buying from this store - service, ambience and ability to see / feel the quality and range of products in a real house setting makes all the difference.
August 12, 2025
Reply from OKA - Broadway
Dear Tina,
Thank you for your wonderful feedback. We’re delighted to hear that you enjoy visiting our Broadway store and that the setting and service help bring our collections to life. We truly appreciate your continued support.
Kind regards,
OKA
Very helpful and professional service
Very helpful and professional service. Unique products, second visit for us to the Broadway Store.
August 11, 2025
Reply from OKA - Broadway
Dear Michael,
Thank you for your kind words and for visiting our Broadway store again. I’m so pleased to hear that you enjoyed the service and our unique range of products. We look forward to welcoming you back soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Pauline,
Thank you for your kind feedback. It’s wonderful to hear that you enjoyed your visit to our Broadway store and found the team so welcoming and helpful.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Jo,
Thank you for your kind review. We’re so pleased to hear you found our Broadway team polite, friendly, and helpful — your feedback is greatly appreciated.
Kind regards,
OKA
EXCELLENT
EXCELLENT! Usually go to Broadway where the staff are super helpful. Have also been to the Bicester outlet.( very good)
July 18, 2025
Unprompted review
Reply from OKA - Broadway
Dear Beverley,
Thank you for sharing your feedback. We’re delighted to hear that you’ve received such helpful service from our teams in both Broadway and Bicester. It’s wonderful to know you’ve enjoyed visiting our stores.
Kind regards,
OKA
Lovely, high quality furniture
Beautiful, high quality furniture and very helpful shop assistants.
July 29, 2025
Reply from OKA - Broadway
Dear Kattie,
Thank you for your kind review. We’re delighted to hear that you were pleased with the quality of our furniture and the helpful service from our Broadway team.
Kind regards,
OKA
It's a fantastic company
It's a fantastic company. The cushions I bought are gorgeous. Staff were great
July 24, 2025
Reply from OKA - Broadway
Dear Jennifer,
Thank you for your wonderful review. We’re so pleased that you love your new cushions and that our Broadway team made your visit enjoyable.
Kind regards,
OKA
Experience at the store was brilliant
Experience at the store was brilliant. The staff can’t do enough for you.
I had 20% code which said I could only do it online but they were able to sort it at the branch so would be a lot easier if it said branch or online .
July 26, 2025
Reply from OKA - Broadway
Dear A. McCourt,
Thank you for sharing your experience. We’re delighted to hear that our Broadway team made your visit so positive and were able to assist with your discount in store. We appreciate your feedback regarding the promotion wording — it’s really helpful and something we’ll review internally.
Kind regards,
OKA
First class shop for first class people
The layout of the shop and the helpfullness of the staff
July 21, 2025
Fabulous experience in the Sunninghill…
Fabulous experience in the Sunninghill Branch. Thank you so much for all your advice and laughs Sam.
July 21, 2025
Unprompted review
Staff extremely helpful and spent a lot…
Staff extremely helpful and spent a lot of time with us to pick the right shade
July 11, 2025
Reply from OKA - Broadway
Dear Ms Plummer,
Thank you for your lovely feedback. We’re delighted to hear that our Broadway team took the time to help you find just the right lampshade — we’ll be sure to share your kind words with them.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.