OKA - Chelsea Reviews 

I bought cushion covers in-store and was handed the wrong colours by staff — something we only realised once home. After calling, we were told nothing could be done unless we came back in person. When I did, one of the replacements I received turned out to be ripped.

I spoke to the general manager, Kate, on the phone, who was rude and dismissive. She seemed to suggest we were trying to get a freebie and implied that we might not even be entitled to a refund — despite the item clearly being faulty.

We’ve now had to arrange a return again and will have to reorder the product ourselves online. This has taken far too much time and effort for a simple order, and the customer service has been well below what I’d expect from a brand like OKA. I won’t be shopping here again.

Sophia was a great help when ordering my Griswood lamps! Quick and and with
a good sense of finding a solution! Thank you.Susanne

I came to buy two cushion covers. I chose them myself, I had lots of time to think and choose which was nice. I was then looking for an assistant to come and help me.
He came up the stairs, the timing was perfect and I love my cushion covers. They are perfect!

Always a pleasure buying from Oka . Very helpful staff

Not good customer experience. I received an email stating that my online order could not be filled, despite the items being in store. I buy the items in store, I’m told a refund has been processed on the order but the refund doesn’t appear and I then receive emails prompting me to collect the order in store. I phoned the shop who didn’t help at all and then I phoned customer services who said they would process a refund. No explanation. An absolutely chaotic system.

Amazing customer service from Sarita- above and beyond!

The staff were super helpful and friendly which made for a very pleasant
experience. .

I was charged for 5 pillows and bought only 4 both covers and gill

I bought so many things from OKA I absolutely love their style and design. The customer experience can be a bit tricky so I would go to Chelsea and find Salvo who is the best and will help you with anything. Design wise look for Brooke at Chelsea as well she is amazing and did my entire living room.

Stunning service with a smile from Carina, great with trusty second opinions and general good vibes + energy. Thank you! I felt so looked after too, much appreciated :)

I’m writing to express my disappointment regarding a recent experience with your Chelsea store.

Five months ago, I purchased a goblet glass which now shows a clear manufacturing defect, a circular protrusion (not a chip) has formed inside the bowl of the glass. When I raised this concern with your manager Kate, I was met with a dismissive attitude and no sense of customer care. She repeatedly insisted the glass was chipped and spoke to me in a condescending manner, as if I were a child. I found this both unprofessional and insulting.

As someone who has spent thousands of pounds with OKA over the years, I am shocked that replacing a single faulty glass is considered out of the question. This experience, combined with what I feel is a noticeable decline in product quality despite consistently high prices, makes me question OKA’s current business model and customer values.

Very helpful staff and beautiful products.

fabulous shop in Chelsea with very helpful staff

Michelle was excellent and even though my purchase was small and at closing time I wasn’t rushed.

Brilliant shop, Brilliant products, Wondaful Staff, specially Salvatore who spends time to go through items and tries to find suitable choices.