Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... See more
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Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... See more
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Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Shopping at OKA is a brilliant experience! Their displays are a feast of colour and design! I was looking at cushions and wanted a colour/design that would match my existing cushions. I was helped by... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.4
Excellent
327 reviews
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I had a very good sales assistant who…
I had a very good sales assistant who was extremely informative and went out of her way to be really helpful!! Very unusual today!!
June 10, 2025
Great experience
I visited yesterday to look for ideas to brighten up the sitting room. The sales assistants were all well informed very helpful and I left feeling very happy with my purchases.
June 8, 2025
May use AI-assist with repliesRead more
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Quick and easy since the item was in…
Quick and easy since the item was in stock and relatively easy to transport.
June 4, 2025
Reply from OKA - Chelsea
Dear Customer,
Thank you for your review. We're glad to hear everything was quick and easy for you, and that the item was readily available. We hope it serves you well!
Warm regards,
OKA
Very helpful and attentive customer…
Very helpful and attentive customer service regarding the faux flowers
June 4, 2025
Reply from OKA - Chelsea
Dear Lorraine,
Thank you for your kind words. We're so pleased to hear that you found our customer service helpful and attentive, especially regarding the faux flowers. Your feedback is truly appreciated.
Warm regards,
OKA
Great service
June 1, 2025
Reply from OKA - Chelsea
Dear Ian,
Thank you for your kind words. We're delighted to hear you received great service and truly appreciate you taking the time to leave a review.
Warm regards,
OKA
Will a member of the sales team was outstanding. What an asset he is to your company . Absolutely first class!.
I have been a customer for many years .
Standards have definitely gone seriously down.
I suggest that staff are trained by Will at Guilford or Sophie the manager at Broadway .
Their service was so old Oka. A pleasure to deal with!
Never with Chelsea again .
May 24, 2025
Reply from OKA - Chelsea
Dear Gwendoline,
Thank you for your continued support over the years and for taking the time to share your feedback. We're so pleased to hear that Will in Guildford and Sophie in Broadway provided the level of service you’ve come to expect from OKA — we agree, they’re both fantastic members of our team.
We're truly sorry to hear that your recent experience at our Chelsea store didn’t reflect the high standards we aim to uphold. Your comments have been shared with the relevant teams, and we’ll take them on board as we continue to invest in training and improvement.
We do hope to welcome you back again soon and restore your confidence in the OKA experience.
Warm regards,
OKA
Customer Service A+++
The customer service assistant was very helpful in working out the best way to ship the item I bought abroad.
May 25, 2025
Reply from OKA - Chelsea
Dear Nick,
Thank you for your kind words. We're so pleased to hear our team was able to assist you with shipping your item abroad. Providing helpful and attentive service is always our priority, and it’s great to know we got it right.
Warm regards,
OKA
very helpful team and worked hard to…
very helpful team and worked hard to ensure the table was delivered on time. thanks very much
May 21, 2025
Reply from OKA - Chelsea
Dear Michael,
Thank you for your kind feedback. We're so pleased to hear that our team was helpful and worked hard to ensure your table was delivered on time. We truly appreciate your support and hope you’re enjoying your new piece.
Warm regards,
OKA
The selection is good but could do with proactive customer service
The selection is good. It took some time to find a person to help us, but once we managed to find one it was very smooth. Wold be good to have someone attend to customers more proactively
May 19, 2025
Reply from OKA - Chelsea
Dear Kumar
We really appreciate your kind words and are glad you found a good selection of products when you visited our Chelsea store.
We're sorry it took a while to find assistance. We'll work on being more proactive in helping customers.
Thank you again for your feedback — it helps us improve, and we truly appreciate it.
Best regards
OKA
OKA Chelsea branch
Went to Chelsea branch. Kate, branch manager, was extremely helpful and knowledgeable so was a great shopping experience. Bought a number of items and happy with all of them, Great quality and the 2 mirrors are beautiful. Thanks also to Matteo ( hope correct spelling!) for arranging delivery. Megan.
May 11, 2025
Reply from OKA - Chelsea
Dear Megan,
Thank you so much for your lovely review. We’re delighted to hear that Kate made your visit to our Chelsea store such a great experience — and we’ll be sure to pass on your thanks to Matteo as well. We’re so pleased you’re happy with your purchases, especially the mirrors, and truly appreciate your kind words about the quality and service.
Warm regards,
OKA
Lovely shop in West London
Lovely shop in West London. Some very stylish and tasteful cushions. And received excellent customer service from Sophia, who could not have been more helpful or friendly.
May 17, 2025
Unprompted review
Reply from OKA - Chelsea
Dear A Cadman,
Thank you for your kind words. We're delighted to hear you enjoyed your visit to our store and found the perfect cushions. We're especially pleased that Sophia made such a positive impression — we’ll be sure to pass on your lovely feedback to her.
Warm regards,
OKA
I have bought a number of things for my…London apartment
I have bought a number of things for my home in the country over the years,always pleased with the helpfulness of the staff and of course the products.My recent trips to the Fulham Road shop,have been productive and fun.Salvo and Michael of particular help in choosing the various furniture etc needed.
April 30, 2025
Reply from OKA - Chelsea
Dear Clive
We truly appreciate your continued support and are delighted to hear about your positive experiences at our Chelsea showroom.
It's wonderful knowing the team's assistance has been both productive and enjoyable for you.
We value your feedback and look forward to welcoming you back again soon!
Kind regards
OKA
Appalling service
Appalling service - waited in all day for a garden sofa - delivery time slot 12-2pm - at 8:15pm they called to say couldn't deliver as driver over his time!
No communication all day -despite double checking and them emailing to say worry not it's on it's way. Terrible service and total lack of interest in customer service. Never again!
May 6, 2025
Unprompted review
Reply from OKA - Chelsea
Dear Geraldine,
We’re very sorry to hear about your recent delivery experience and the lack of communication throughout the day — this is far from the level of service we aim to provide. We completely understand how frustrating it must have been to wait in all day, only to be informed late in the evening that your delivery couldn't be completed.
We can see that your delivery has now been rebooked, and we want to assure you that we are actively addressing this with our delivery partner to improve our processes and prevent this from happening again.
Thank you for your feedback — it’s essential in helping us do better.
Kind regards,
OKA
Wonderful products
Wonderful products, as ever, but a delightful and enormously helpful assistant!
May 5, 2025
Reply from OKA - Chelsea
Dear Dr Govier
We're delighted to hear about your positive experience at our Chelsea showroom!
It's wonderful to know our team member provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
A very helpful young man regarding my…
A very helpful young man regarding my carpet purchase. Then purchased some cushions and coffee mugs - every person I dealt with was pleasant and helpful - this was over a 3 day period. No problem with returning one cushion due to the colour which worked but was not as nice as the colour I eventually went with.
April 25, 2025
Reply from OKA - Chelsea
Dear Kathryn
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that you had such a pleasant and helpful experience with our team over the course of your purchases. We strive to provide excellent customer service and it's rewarding to know that we met your expectations.
Thank you for your support and we hope to see you again soon.
Kind regards
OKA
Great personal service
I could speak to someone in the shop on more than one occasion . The item was ready for collection . Service aspect was first class !
April 25, 2025
Reply from OKA - Chelsea
Dear Bridget
Thank you for sharing your review.
We are delighted to hear that you had a positive experience with our Chelsea store. We appreciate your kind words about our team and their dedication to providing excellent customer service.
We hope to welcome you back again soon!
Best wishes
OKA
I was helped by one of your charming…
I was helped by one of your charming sales assistants and found exactly what I needed.,
April 30, 2025
Reply from OKA - Chelsea
Dear Lesley
We're so glad to hear that you had a positive experience in our Chelsea store and found exactly what you were looking for! We're proud of our team and their commitment to providing excellent customer service.
We hope you enjoy your purchase!
Kind regards
OKA
Always a great experience
Always a great experience, fabulous merchandise and wonderful helpful staff
April 17, 2025
Reply from OKA - Chelsea
Dear Ginty
Thank you for your wonderful review! We're thrilled to hear that you had another great experience with us.
We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful & polite staff
Staff were particularly helpful in the Chelsea shop. Found an extra set of mugs and new cushion covers
April 17, 2025
Reply from OKA - Chelsea
Dear Gill
We're delighted to hear that you enjoyed your visit to our Chelsea showroom. Our team are dedicated to providing excellent customer service, and we're thrilled that they were able to help you find what you were looking for.
We hope you enjoy your new mugs and cushion covers!
Kind regards
OKA
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