OKA - Redbrick Reviews 134

TrustScore 5 out of 5

4.8

Bradford Road 218, WF17 6JF Batley, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The helpful attitude we had towards our purchase was very refreshing! Nothing was too much trouble. We are delighted with our experience and will definitely return.Our Sales Assistant Georgiana was fa... See more

Company replied

Rated 5 out of 5 stars

May was extremely helpful when deciding which table lamps and cushions would match my lounge. Very professional and had an eye for colour matching would have no hesitation in recommending her to famil... See more

Company replied

Rated 5 out of 5 stars

First time visiting this store, Impressed with the quality and unique designs. Bought a really unusual lamp base and shade which although pricey I don't doubt it will be a talking point by visitors. W... See more

Company replied

Rated 5 out of 5 stars

The staff in Oka at Red Brick Mill are excellent, extremely friendly & helpful . The store is packed with wonderful products which are beautifully presented. Samantha was particularly helpful giving... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

We are OKA, a British interiors and lifestyle brand with a love of layering unique pieces to achieve timeless looks. We want to inspire our customers to confidently create homes that reflect their personality. Situated in an impressive 4-story building, our Redbrick store is home to an array of furniture and accessories, spanning dining tables, lighting and mirrors, designed with both modern and classic spaces in mind. Stop by to gain interiors inspiration or create your own bouquet of flowers at our Bunched by OKA faux florist. Whether you seek advice or want to peruse our latest ranges, the team look forward to welcoming you.


Contact info

  • Bradford Road 218, WF17 6JF, Batley, England, United Kingdom

  • +44 1924 928783

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 5 out of 5 stars

Fabulous Customer Service

I had wanted to make a trip to Redbrick Mills for sometime now and I finally made it there yesterday.

One of the outlets in there is Oka. I was blown away by the level of customer service I experienced there. Jess was the lady's name and she is an absolute credit to your company. Friendly, engaging and really helpful.

My mother was so impressed as well we will for sure go back and buy from you guys again.

Well done Jess and congratulations on a fabulous shop, beautifully curated.

With thanks.

October 24, 2025
Unprompted review
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Ian,

Thank you for your fantastic review. We are delighted to hear that your visit to our Redbrick store was such a memorable experience and that you received a warm and attentive level of service. It’s wonderful to know that both you and your mother enjoyed your time with us, and your kind words are truly appreciated.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Cushions

Staff member that served us was very helpful showed us a few different options of cushions we didn't feel under any pressure we went away to think about cushions we returned with 20mins to purchase

October 8, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Susan,

Thank you for sharing your experience. We are delighted to hear that you felt well supported during your visit and were able to explore options at your own pace. It’s wonderful to know that our team helped you find the right cushions, and we truly appreciate your kind feedback.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The young lady who served was charming…

The young lady who served was charming and very friendly. This makes a huge difference

October 21, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Elizabeth,

Thank you for your kind review. We are delighted to hear that your visit to our Redbrick store was met with such warm and friendly service. It is always wonderful to know when our team makes a positive difference to a customer’s experience.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Fantastic showroom and staff

The sales assistant was really friendly and helpful.
The showroom set up is beautiful and full of gorgeous products and inspiration ideas.

October 21, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Maxine,

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in our Redbrick showroom and that our team made you feel so welcome. It’s lovely to know you found inspiration among our collections, and we truly appreciate your kind feedback.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service in store with help with…

Great service in store with help with stock availability, delivery and packing. Great customer service and much appreciated.

October 19, 2025
Unprompted review
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear William,

Thank you for your kind review. We are delighted to hear that you received such helpful service during your visit, and we truly appreciate your feedback. Providing a positive and seamless experience is very important to us, and it is wonderful to know this was reflected on your visit.

Kind regards,
OKA

Rated 5 out of 5 stars

Beautiful quality

Beautiful quality

September 29, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Odelle,

Thank you so much for your lovely feedback. We’re delighted to hear you’re pleased with the quality of your purchase and truly appreciate you taking the time to share your experience.

Kind regards,
OKA

Rated 5 out of 5 stars

Striking lamp

Striking lamp, caught my eye straight away. Nice surprise to find it in the sale too. Staff member at the till was brilliant, very good service.

October 1, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Mrs Brew,

Thank you so much for your kind review. We’re delighted to hear you love your new lamp — even better that you found it in the sale! It’s also wonderful to know our Redbrick team provided such great service.

Kind regards,
OKA

Rated 5 out of 5 stars

Worm friendly service good quality…

Worm friendly service good quality products. They is something for everyone

October 1, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Linda,

Thank you for your lovely review. We’re so pleased to hear you received warm and friendly service at our Redbrick store and are happy with the quality of our products. It’s wonderful to know you feel there’s something for everyone at OKA.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent service

Very helpful and friendly staff and a beautifully set out store.

September 21, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Jan,

Thank you for your lovely review. We’re so pleased to hear you received excellent service from our friendly Redbrick team and enjoyed the beautifully presented store. Your kind feedback means a lot to us.

Kind regards,
OKA

Rated 5 out of 5 stars
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Christine,

Thank you for your kind review. We’re so pleased to hear you received such helpful and friendly service from our Redbrick team. Your feedback means a lot to us.

Kind regards,
OKA

Rated 5 out of 5 stars

Store at Redbrick is a superb addition…

Store at Redbrick is a superb addition for us in the North. The staff were exceptional when we visited and it is really important to be able to touch and feel before committing to newly loved items.

September 12, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Mr Ashcroft,

Thank you for your lovely review. We’re delighted to hear you enjoyed visiting our Redbrick store and found the team so exceptional. It’s wonderful to know you value being able to see and feel our products in person before choosing your new pieces.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent service

August 28, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Noreen,

Thank you for your kind review. We’re delighted to hear you received excellent service from our Redbrick team — your feedback is greatly appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

Beautiful products, very friendly and helpful staff.

The staff at the OKA in the Red Brick Mill, Batley are very friendly and helpful. The products are beautiful.

June 24, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Margaret,

Thank you for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your visit to our Redbrick store and that the team made you feel welcome.

Kind regards,
OKA

Rated 5 out of 5 stars

Always a lovely experience

Always a lovely experience visiting the OKA store. Beautiful items and exceptional staff. Thank you 😃

August 12, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Kelsey,

Thank you for your lovely comments. We’re delighted to know you enjoy visiting our Redbrick store and that the team helped make your experience so enjoyable. We truly appreciate your kind words.

Kind regards,
OKA

Rated 5 out of 5 stars

Bought cushion covers

Bought cushion covers . Initially visited store … let me take them to other departments to match up!! Eventually bought over phone as I couldn’t get on line . Really helpful staff . Lovely cushions too!

August 4, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Judith,

Thank you for your lovely feedback. I’m so pleased to hear our Redbrick team made your experience easy and enjoyable — and that you found the perfect cushions in the end!

Kind regards,
OKA

Rated 5 out of 5 stars

Gorgeous shop

Gorgeous shop, extremely friendly and helpful ladies. Thrilled to see Oka items physically rather than online ❤️❤️

August 9, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Claire,

Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to our Redbrick store and that our team made you feel so welcome. It’s wonderful that you could see our pieces in person — we’re thrilled you loved the experience !

Kind regards,
OKA

Rated 5 out of 5 stars

Tea lightThe displays made you want to buy so…

The displays made you want to buy so many things

August 7, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear John,

Thank you for your kind words. I’m delighted to hear you enjoyed our Redbrick store displays — the team will be so pleased to know they inspired you.

Kind regards,
OKA

Rated 5 out of 5 stars

Fabulous service

Fabulous service from staff in store and also Jess the interior designer. Jess put together options online using picture of our room and furniture which was fantastic. Responsive and helpful.

July 18, 2025
Unprompted review
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Jo,

Thank you for your kind review. We’re delighted to hear that Jess and the Redbrick team provided such a helpful and personalised experience — it’s wonderful to know the design support made a real difference.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff at Oka Redbrick are always…

The staff at Oka Redbrick are always very friendly and helpful. It is always a pleasure looking around and seeing new stock.

July 27, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Dear Helen,

Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoy visiting our Redbrick store and that the team makes your shopping experience such a pleasure.

Kind regards,
OKA

Rated 5 out of 5 stars

The joy of experiencing the shop at Red…

The joy of experiencing the shop at Red Brick Mills is a great experience and I picked up some great items.

Great customer experience in the store too. Staff so knowledgeable about the items and great approach.

July 23, 2025
OKA - Redbrick logo

Reply from OKA - Redbrick

Thank you for your wonderful feedback. We’re delighted that you enjoyed your visit to our Redbrick store and that the team made such a positive impression with their knowledge and service.

Kind regards,
OKA

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