Visited OKA Redbrick Mill and had the pleasure of meeting Louise. I was looking for some cushions and a light fitting she went out of her way to help nothing was too much trouble. Louise came up with... See more
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Helpful staff at Redbrick on date of purchase on Monday 15th June . There was only one lampshade of this type left in store so I was delighted that I secured it. I see it is now on preorder on the w... See more
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I visited on my Anniversary following my husbands death last year and when I told the two ladies there they were nothing but kind and attentive. Gave some advice re light fittings. I was purchasing a... See more
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We had trouble paying by BACs then a week later the self charging light has still not arrived so I cannot comment on the purchase . This is not your usual efficient service
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Company details
Written by the company
We are OKA, a British interiors and lifestyle brand with a love of layering unique pieces to achieve timeless looks. We want to inspire our customers to confidently create homes that reflect their personality. Situated in an impressive 4-story building, our Redbrick store is home to an array of furniture and accessories, spanning dining tables, lighting and mirrors, designed with both modern and classic spaces in mind. Stop by to gain interiors inspiration or create your own bouquet of flowers at our Bunched by OKA faux florist. Whether you seek advice or want to peruse our latest ranges, the team look forward to welcoming you.
Contact info
Bradford Road 218, WF17 6JF, Batley, England, United Kingdom
- +44 1924 928783
4.8
Excellent
150 reviews
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This company invites their customers to review, whether positive or negative
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OKA Red Brick Mill
Bought some beautiful stuff, including an awesome vase and the staff were really great, especially Samantha!
November 22, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Louise,
Thank you for your lovely review. We’re so pleased to hear that you enjoyed your visit to our Redbrick store and found some beautiful pieces to take home. It’s wonderful to know that the team made your experience so positive.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Quality housewear
Bought some quality items at a great Black Friday discount. Samantha and Co were brilliant and very friendly
November 22, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Andrew,
Thank you for your kind review. We’re delighted to hear that you found some great pieces during our Black Friday event and that your experience at our Redbrick store was such a positive one. It’s wonderful to know the team made you feel so welcome.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Redbrick
Dear Peter,
Thank you for your kind review. We’re delighted to hear that you received excellent service during your visit to our Redbrick store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Issue with a light i’d bought
Issue with a light i’d bought , exchanged with no quibble . What a great team at Redbrick mill , they are so helpful.
November 13, 2025
Reply from OKA - Redbrick
Dear Michelle
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Redbrick store and received such helpful service. Your comments are truly appreciated, and we hope you will visit us again soon.
Kind regards,
OKA
Jess and Bella from Oka, Redbrick, Yorkshire
I had 2 visits to Oka (Redbrick, Yorkshire) within the same week and purchased a lot of cushions and other items to help dress 3 of the 4 main reception rooms in our home that has recently reached completion on a total restoration & renovation (an old rectory). I cannot praise Jess and Bella enough! They were so professional, friendly and hugely helpful in helping choose the cushions and other items purchased. They are very talented and have such good expertise in the way of interior design. Their kind practical service too was top notch, helping by getting all the cushions on & off the shelves and laying them out against my furniture sample fabrics and even at the end of my time there, insisting they bring ALL my bags to my car. Nothing was any trouble and their positive, happy ‘can do’ demeanour was refreshing and just fabulous!
October 30, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Cerys,
Thank you for your outstanding review. We’re absolutely delighted to hear that your visits to our Redbrick store were such a positive and inspiring experience. It’s wonderful to know that our team provided thoughtful advice and practical support while helping you select the perfect pieces for your beautifully restored home.
Your kind words mean a great deal to us, and we’re thrilled that your experience reflected the level of service we always strive to deliver. We hope your new items bring the perfect finishing touches to your space and look forward to welcoming you back again soon.
Kind regards,
OKA
Really helpful and unhurried approach
Really helpful and unhurried approach. We found our perfect lamp base and shade.
October 21, 2025
Reply from OKA - Redbrick
Dear Sally,
Thank you for your lovely review. We’re delighted to hear that you enjoyed such a relaxed and helpful experience during your visit to our Redbrick store, and that you found the perfect lamp and shade. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful store, excellent customer service
The staff in Oka at Red Brick Mill are excellent, extremely friendly & helpful . The store is packed with wonderful products which are beautifully presented.
Samantha was particularly helpful giving us a wish list for a product currently out of stock & advising that she would contact us as soon as it becomes available.
November 3, 2025
Reply from OKA - Redbrick
Dear Gillian,
Thank you for your wonderful review. We’re so pleased to hear that you enjoyed your visit to our Redbrick store and that you found both the service and the store presentation to such a high standard. It’s lovely to know that our team were able to assist you so thoroughly and keep you informed about product availability.
We truly appreciate your kind feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Jess at the Redbrick store was really…
Jess at the Redbrick store was really helpful and patient with us - great service
November 3, 2025
Reply from OKA - Redbrick
Dear PS,
Thank you for your kind review. We’re so pleased to hear that your experience at our Redbrick store was such a positive one and that you received patient and helpful service throughout your visit. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Redbrick OKA store customer service
I purchased two of the beautiful Mini Grisewood Wireless Wall Lamps from the Redbrick OKA store.
Afeefah and Jess provided a quality, personable service and answered all my questions including how to use the lamps, charging time and battery usage, which helped me to make the decision to purchase. Being able to use the online discount code at the store saved delivery costs making this service perfect.
October 25, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Gill,
Thank you so much for your lovely review. We’re really pleased to hear that your visit to our Redbrick store was such a positive experience and that our team were able to answer all your questions and make your purchase an easy one. It’s wonderful to know you’re happy with your new Mini Grisewood Wall Lamps — they’re such beautiful pieces.
We truly appreciate your kind words and hope to see you again soon.
Kind regards,
OKA
Redbrick Mill visit
My visit to Oka at Redbrick Mill was an absolute pleasure largely due to the exceptionally helpful and enthusiastic staff. Nothing was too much trouble for Samantha who moved and tried cushions , tried lampshades to get the correct size, checked stock ect
Delighted with my final purchases!
October 26, 2025
Reply from OKA - Redbrick
Dear Margaret,
Thank you for such a lovely review. We’re so pleased to hear that your visit to our Redbrick store was an enjoyable experience and that you felt so well looked after throughout. It’s wonderful to know that the team’s enthusiasm and attention to detail helped you find the perfect pieces.
We’re delighted you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Redbrick staff
The staff at Redbrick were very friendly and welcoming. They were happy to help and made the shopping experience really enjoyable.
October 21, 2025
Reply from OKA - Redbrick
Dear Aaliyah,
Thank you for your lovely feedback. We are delighted to hear that you had such an enjoyable experience at our Redbrick store and that the team made you feel so welcome. Your kind comments are truly appreciated, and we hope to see you again soon.
Kind regards,
OKA
Brilliant service .
Brilliant service .. lovely staff . Extremely helpful
October 25, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Pam,
Thank you for your kind review. We are delighted to hear that you received such helpful and friendly service during your visit. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Feather explosion!
I bought two feather cushion pads. Unfortunately I can’t find my order number and complain but the are the least fit for purpose cushion pad ever.
My living room is constantly covered in feathers. The cushions are spiky with all the feathers sticking out all over them so the cushions have been demoted to the floor. I’ve just gone to take the pad out of the cushion cover and seen that all around the seams of the cushion it is rammed full of feathers fighting their way out. As i’ve taken the pad out of the cover 1000s of feathers have covered my living room
How can a feather cushion pad be so porous, surely the whole purpose is that the fabric hold the feathers inside not allow them to leak through in their 100s.
October 25, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Customer,
Thank you for bringing this matter to our attention. We are sorry to learn of the issues you have experienced with the feather cushion pads, and we fully appreciate the inconvenience and disappointment this has caused.
We have sent you a secure request through Trustpilot asking for your email address. Once received, a member of our Customer Service team will contact you directly to investigate this further and work towards a suitable resolution.
Kind regards,
OKA
Fabulous Customer Service
I had wanted to make a trip to Redbrick Mills for sometime now and I finally made it there yesterday.
One of the outlets in there is Oka. I was blown away by the level of customer service I experienced there. Jess was the lady's name and she is an absolute credit to your company. Friendly, engaging and really helpful.
My mother was so impressed as well we will for sure go back and buy from you guys again.
Well done Jess and congratulations on a fabulous shop, beautifully curated.
With thanks.
October 24, 2025
Unprompted review
Reply from OKA - Redbrick
Dear Ian,
Thank you for your fantastic review. We are delighted to hear that your visit to our Redbrick store was such a memorable experience and that you received a warm and attentive level of service. It’s wonderful to know that both you and your mother enjoyed your time with us, and your kind words are truly appreciated.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Cushions
Staff member that served us was very helpful showed us a few different options of cushions we didn't feel under any pressure we went away to think about cushions we returned with 20mins to purchase
October 8, 2025
Reply from OKA - Redbrick
Dear Susan,
Thank you for sharing your experience. We are delighted to hear that you felt well supported during your visit and were able to explore options at your own pace. It’s wonderful to know that our team helped you find the right cushions, and we truly appreciate your kind feedback.
We look forward to welcoming you back again soon.
Kind regards,
OKA
The young lady who served was charming…
The young lady who served was charming and very friendly. This makes a huge difference
October 21, 2025
Reply from OKA - Redbrick
Dear Elizabeth,
Thank you for your kind review. We are delighted to hear that your visit to our Redbrick store was met with such warm and friendly service. It is always wonderful to know when our team makes a positive difference to a customer’s experience.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Fantastic showroom and staff
The sales assistant was really friendly and helpful.
The showroom set up is beautiful and full of gorgeous products and inspiration ideas.
October 21, 2025
Reply from OKA - Redbrick
Dear Maxine,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in our Redbrick showroom and that our team made you feel so welcome. It’s lovely to know you found inspiration among our collections, and we truly appreciate your kind feedback.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Great service in store with help with…
Great service in store with help with stock availability, delivery and packing. Great customer service and much appreciated.
October 19, 2025
Unprompted review
Reply from OKA - Redbrick
Dear William,
Thank you for your kind review. We are delighted to hear that you received such helpful service during your visit, and we truly appreciate your feedback. Providing a positive and seamless experience is very important to us, and it is wonderful to know this was reflected on your visit.
Kind regards,
OKA
Reply from OKA - Redbrick
Dear Odelle,
Thank you so much for your lovely feedback. We’re delighted to hear you’re pleased with the quality of your purchase and truly appreciate you taking the time to share your experience.
Kind regards,
OKA
Striking lamp
Striking lamp, caught my eye straight away. Nice surprise to find it in the sale too. Staff member at the till was brilliant, very good service.
October 1, 2025
Reply from OKA - Redbrick
Dear Mrs Brew,
Thank you so much for your kind review. We’re delighted to hear you love your new lamp — even better that you found it in the sale! It’s also wonderful to know our Redbrick team provided such great service.
Kind regards,
OKA
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