OKA - South Godstone Reviews 56

TrustScore 4.5 out of 5

4.7

Eastbourne Road, RH9 8JB South Godstone, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Terri and Reece gave exceptional customer service… nothing was too much trouble and their product knowledge was really helpful ! Many thanks again

Company replied

Rated 5 out of 5 stars

Olivier has helped us many times in Oka South Godstone. He has been charming, efficient and incredibly helpful at every visit. We have always found OKA a welcoming space to visit with many tempting... See more

Company replied

Rated 4 out of 5 stars

nadia was super helpful and gave me some great ideas for a faux flower display She’s an absolute delight and Mike shopping at Oak Oden and even better experience

Company replied

Rated 5 out of 5 stars

Really super experience (and the bar is high, because every single store adviser is brilliant) with Reece last week. Incredibly knowledgeable, helpful and - as is always the case - absolutely no pres... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

Nestled in the Surrey countryside, among many gastropubs and near to the National Trust property Chartwell, is the first of our two Outlet stores. Home to limited edition, end-of-line and ex-display pieces, and with deliveries of new Outlet stock every week – and at least a 25% discount on each – it’s well worth a visit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Super service

Super service! I rang ahead to ask if they had the product I was looking for, and the staff agreed to hold this for me. They then helped me fit the chair in my car by removing the legs and even gave me a tool to put them back on myself at home. Really pleased.

June 22, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Moya,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that the team provided such helpful and attentive service, from reserving the item for you to assisting with getting it safely into your car.

Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to know that these small touches made a difference to your experience. We'll be sure to share your kind feedback with the team.

Thank you again for your support, and we hope you enjoy your new chair for many years to come.

Kind regards,
OKA

Rated 5 out of 5 stars

Terri and Reece gave exceptional…

Terri and Reece gave exceptional customer service… nothing was too much trouble and their product knowledge was really helpful !
Many thanks again

May 31, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Kim,

Thank you for taking the time to leave your review. We're delighted to hear that you're pleased with the quality of your purchase and that you found the team in our Marlow store helpful during your visit.

We really appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff are brilliant

The staff are brilliant. X

May 25, 2026
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Floretta

We're happy to hear that you have such a positive experiences at our Guildford store. We truly appreciate your kind words and are so glad that our team always offers the helpful and knowledgeable service we strive to deliver. Thank you for your kind words.

Warm regards
OKA

Rated 5 out of 5 stars

Thank you to all at OKA South Godstone…

Thank you to all at OKA South Godstone - for their friendly and very efficient customer service over the years.
Olivier is always happy to help and go the extra mile !

May 20, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Jacqueline

Thank you for your wonderful review. We’re delighted to hear our South Godstone team made your visit such an enjoyable experience. It’s lovely to know you found them so friendly, and attentive — your kind words will be shared with the store.

Warm regards,
OKA

Rated 4 out of 5 stars

The Manager (Oliver) was extremely…

The Manager (Oliver) was extremely welcoming and helpful - a great representative on behalf of Oka!

May 17, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear David,

Thank you for your review. We are delighted to hear about your positive experience and will be sure to share your kind comments with Oliver and the South Godstone team.

We really appreciate you taking the time to share your feedback.

Kind regards,
OKA

Rated 5 out of 5 stars

Go visit Reece in Godstone - highly recommend

We went to see Reece in Godstone and we went to purchase a rug which he kindly recommended with his expertise knowledge of interiors and luckily not only we got a rug, left with an armchair, decor and ottoman and artworks etc! He was very helpful, and informative!

April 10, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Shelly

Thank you for sharing your kind words. It's great to hear that you found the perfect rug, and lots more, with the help of Reece, we're so glad that his knowledge enhanced your shopping experience.

We appreciate your wonderful feedback and thank you for your support.

Warm regards
OKA

Rated 5 out of 5 stars

A wonderful boot room storage piece

We have come away with a wonderful piece of boot room storage furniture from this store. The lady that sold us this piece, Sue, was so helpful. She offered good practical advice that ultimately led us to deciding to take the piece with us. Looking forward to installing it in the space.

March 29, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Alexandra,

Thank you for your lovely feedback. We’re delighted to hear about your experience in our South Godstone store, and we’ll be sure to pass your kind words on to Sue and the team.

It’s wonderful to know you’ve found the perfect piece, and we hope it looks fantastic once installed. We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Olivier

Olivier has helped us many times in Oka South Godstone.
He has been charming, efficient and incredibly helpful at every visit. We have always found OKA a welcoming space to visit with many tempting items on good display. Sue and staff generally are most obliging and very friendly. Always willing to shift furniture about to aid viewing. A great experience. Thank you all.

March 24, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Lydia

We appreciate your kind words about your experiences at our South Godstone store, it’s lovely to know to hear that our team consistently provides such friendly and helpful service. It's also wonderful to know that you found inspiration from our displays.

Your feedback means a lot to us and we'll be sure to share your compliments with the Godstone team.

Best wishes
OKA

Rated 5 out of 5 stars

Really super experience.

Really super experience (and the bar is high, because every single store adviser is brilliant) with Reece last week. Incredibly knowledgeable, helpful and - as is always the case - absolutely no pressure for a sale. Godstone is a treasure trove of fantastic items at unbelievable prices. I never leave empty handed. Thank you so much Team Godstone.

March 11, 2026
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Sarah

We’re delighted to hear our South Godstone team always make your visits such an enjoyable experience. It’s lovely to know you find them so professional, friendly, and knowledgeable — your kind words will be shared with Reece, and the wider team.

Thank you for your wonderful feedback and continued support.

Warm regards
OKA

Rated 5 out of 5 stars

Just wanted to say a massive thank you…

Just wanted to say a massive thank you to Oliver at the South Godstone outlet store, he has been super helpful and we always love visiting the store, we have purchased a number of items from there over the years. Would highly recommend. Many thanks, Hannah

March 19, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Hannah,

Thank you so much for your lovely feedback. It’s always great to hear from returning customers, and we’re delighted you continue to enjoy visiting our South Godstone store.

We’ll be sure to pass your kind words on to Oliver and the team, and we look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very helpful and polite staff

Very helpful and polite staff. I bought a large lampshade and it was beautifully wrapped so that I could take it home safely. I also received an additional managers reduction which was very much appreciated.

March 2, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Miss Palmer,

Thank you for your kind review. We’re so pleased to hear that the team looked after you so well during your visit. We’ll be sure to share your feedback with the South Godstone team, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The guys in the shop could not have…

The guys in the shop could not have been more helpful, both when we were inspecting the coffee table we purchased but then especially taking extra care in wrapping it up securely and helping get it into the car.

March 1, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Andrew

We're thrilled that Olivier and his team, at our South Godstone location, could make your visit enjoyable and efficient. It’s wonderful to know they took such great care in packaging your coffee table and helped you load it safely in your car.

Your kind words mean a lot to us and we hope that you will visit us again soon.

Best regards
OKA

Rated 5 out of 5 stars

I love the quality of Oka products

I love the quality of Oka products. I live close to the outlet in South Godstone and I like to pop in if I’m passing. Terry is always really helpful. She always points out something interesting and has done great suggestions on the products. I always leave happy - usually with a purchase. Thanks for you help Terry.

March 2, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Mr Aslan

Thank you for taking the time to leave such a kind review.

We are delighted to hear that you enjoy visiting our South Godstone Outlet. It’s lovely to know to hear that Terri consistently provides such friendly and helpful service, she will be absolutely delighted to know her support makes such an impact on your decision-making.

We look forward to welcoming you back soon for another great experience!

Kind regards,
OKA

Rated 5 out of 5 stars

Staff were super friendly

Staff were super friendly and very helpful. Gave good advise. Stock was great and so many amazing options

February 26, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Katie

Thank you for your amazing feedback!

We're so thrilled to hear about your positive experience at our Godstone outlet. It's lovely to know you found the team so professional, friendly, and knowledgeable — your kind words will be shared with the store.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff are always professional

The staff are always professional, helpful & friendly.
They offer excellent advice & will assist with accessories.

February 23, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Linda,

Thank you for taking the time to leave your review.

We are so pleased to read your comments about the team and the service you received. Providing helpful, friendly, and knowledgeable assistance is something we greatly value, so your feedback is sincerely appreciated.

We hope to welcome you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service!

We visited the outlet store on Saturday and the experience was great. We found exactly what we wanted at a great price and the team (Terri Francis and Olivier) were super helpful and even managed to stow our purchase into the car boot. I would highly recommend a visit.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Outlet - South Godstone

Staff are always welcoming and knowledgeable. Love visiting the outlet for some fantastic reductions and inspiration,

January 30, 2026
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Karen,

Thank you for taking the time to leave such a kind review.

We are delighted to hear that you enjoy visiting our South Godstone Outlet and that you consistently find the team welcoming and knowledgeable. It is also wonderful to know that you have found inspiration and great reductions during your visits.

We truly appreciate your feedback and look forward to welcoming you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Oliver and Francis were awesome

Oliver and Francis were awesome. Would return to the OKA outlet again for future purchases. Super helpful, polite and even managed to reach the price for a chair I was after. Thanks to you both for the brilliant service.

December 20, 2025
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear JS

Thank you for your lovely review! We’re delighted to hear that Olivier and Francis provided you with such helpful and polite service, while ensuring you got the best price for your Chair.

We appreciate your support and look forward to welcoming you back to OKA Godstone soon!

Kind regards,
OKA

Rated 5 out of 5 stars

Regular, happy customer

Love this store. Always find something at a more affordable price. I’ve bought 3 sofas and an ottoman which I’m really happy with. Some items are slightly damaged but this is reflected in the price. Service is friendly and helpful- never get the hard sell from the team at Oka outlet. Easy parking too. Highly recommended!

November 22, 2025
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear J G

Thank you for your kind words! We're thrilled to hear that you've had such great experiences at our Godstone outlet. The team will be delighted to know that their helpfulness and knowledge made a difference during your visits. We're glad you found some amazing pieces at great prices, and we can't wait to welcome you back again soon!

Warm regards,
OKA

Rated 5 out of 5 stars

Very helpful staff & good value…

Very helpful staff & good value furniture. Highly recommend if u love Oka.

November 9, 2025
Unprompted review
OKA - South Godstone logo

Reply from OKA - South Godstone

Dear Justine,

Thank you for your lovely review. We’re delighted to hear that you received such helpful service and that you’re pleased with the quality and value of our furniture. Your recommendation means a great deal to us, and we hope to welcome you back again soon.

Kind regards,
OKA

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