South Godstone Store. Reece couldn’t be more helpful. And it’s because he is so customer focused, I now go to this particular store to buy all my OKA items, whether full price ordered over the inter... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love all things Oka and if we had the finances I would totally Oka’ise our house. Luckily for us we have an Outlet store not too far away. I asked them to let me know if a sofa I loved came in. T... See more
Company replied
nadia was super helpful and gave me some great ideas for a faux flower display She’s an absolute delight and Mike shopping at Oak Oden and even better experience
Company replied
There was an initial mix up with our order from the outlet store but this was very quickly and satisfactorily rectified and we are now delighted with our purchase. Many thanks to Ollie for his excelle... See more
Company replied
Company details
Written by the company
Nestled in the Surrey countryside, among many gastropubs and near to the National Trust property Chartwell, is the first of our two Outlet stores. Home to limited edition, end-of-line and ex-display pieces, and with deliveries of new Outlet stock every week – and at least a 25% discount on each – it’s well worth a visit.
Contact info
Eastbourne Road, RH9 8JB, South Godstone, United Kingdom
- +44 1342 893868
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and polite staff
Very helpful and polite staff. I bought a large lampshade and it was beautifully wrapped so that I could take it home safely. I also received an additional managers reduction which was very much appreciated.
March 2, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Miss Palmer,
Thank you for your kind review. We’re so pleased to hear that the team looked after you so well during your visit. We’ll be sure to share your feedback with the South Godstone team, and we hope to welcome you back again soon.
Kind regards,
OKA
The guys in the shop could not have…
The guys in the shop could not have been more helpful, both when we were inspecting the coffee table we purchased but then especially taking extra care in wrapping it up securely and helping get it into the car.
March 1, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Andrew
We're thrilled that Olivier and his team, at our South Godstone location, could make your visit enjoyable and efficient. It’s wonderful to know they took such great care in packaging your coffee table and helped you load it safely in your car.
Your kind words mean a lot to us and we hope that you will visit us again soon.
Best regards
OKA
I love the quality of Oka products
I love the quality of Oka products. I live close to the outlet in South Godstone and I like to pop in if I’m passing. Terry is always really helpful. She always points out something interesting and has done great suggestions on the products. I always leave happy - usually with a purchase. Thanks for you help Terry.
March 2, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Mr Aslan
Thank you for taking the time to leave such a kind review.
We are delighted to hear that you enjoy visiting our South Godstone Outlet. It’s lovely to know to hear that Terri consistently provides such friendly and helpful service, she will be absolutely delighted to know her support makes such an impact on your decision-making.
We look forward to welcoming you back soon for another great experience!
Kind regards,
OKA
Staff were super friendly
Staff were super friendly and very helpful. Gave good advise. Stock was great and so many amazing options
February 26, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Katie
Thank you for your amazing feedback!
We're so thrilled to hear about your positive experience at our Godstone outlet. It's lovely to know you found the team so professional, friendly, and knowledgeable — your kind words will be shared with the store.
Kind regards,
OKA
The staff are always professional
The staff are always professional, helpful & friendly.
They offer excellent advice & will assist with accessories.
February 23, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Linda,
Thank you for taking the time to leave your review.
We are so pleased to read your comments about the team and the service you received. Providing helpful, friendly, and knowledgeable assistance is something we greatly value, so your feedback is sincerely appreciated.
We hope to welcome you again soon.
Kind regards,
OKA
Great service!
We visited the outlet store on Saturday and the experience was great. We found exactly what we wanted at a great price and the team (Terri Francis and Olivier) were super helpful and even managed to stow our purchase into the car boot. I would highly recommend a visit.
February 14, 2026
Unprompted review
Outlet - South Godstone
Staff are always welcoming and knowledgeable. Love visiting the outlet for some fantastic reductions and inspiration,
January 30, 2026
Unprompted review
Reply from OKA - South Godstone
Dear Karen,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that you enjoy visiting our South Godstone Outlet and that you consistently find the team welcoming and knowledgeable. It is also wonderful to know that you have found inspiration and great reductions during your visits.
We truly appreciate your feedback and look forward to welcoming you again soon.
Kind regards,
OKA
Oliver and Francis were awesome
Oliver and Francis were awesome. Would return to the OKA outlet again for future purchases. Super helpful, polite and even managed to reach the price for a chair I was after. Thanks to you both for the brilliant service.
December 20, 2025
Unprompted review
Reply from OKA - South Godstone
Dear JS
Thank you for your lovely review! We’re delighted to hear that Olivier and Francis provided you with such helpful and polite service, while ensuring you got the best price for your Chair.
We appreciate your support and look forward to welcoming you back to OKA Godstone soon!
Kind regards,
OKA
Regular, happy customer
Love this store. Always find something at a more affordable price. I’ve bought 3 sofas and an ottoman which I’m really happy with. Some items are slightly damaged but this is reflected in the price. Service is friendly and helpful- never get the hard sell from the team at Oka outlet. Easy parking too. Highly recommended!
November 22, 2025
Unprompted review
Reply from OKA - South Godstone
Dear J G
Thank you for your kind words! We're thrilled to hear that you've had such great experiences at our Godstone outlet. The team will be delighted to know that their helpfulness and knowledge made a difference during your visits. We're glad you found some amazing pieces at great prices, and we can't wait to welcome you back again soon!
Warm regards,
OKA
Very helpful staff & good value…
Very helpful staff & good value furniture. Highly recommend if u love Oka.
November 9, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Justine,
Thank you for your lovely review. We’re delighted to hear that you received such helpful service and that you’re pleased with the quality and value of our furniture. Your recommendation means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
The staff are always professional
The staff are always professional, friendly and could not do enough for you to enjoy the experience of the outlet at South Godstone store. An amazing team keep it up!
August 21, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Leah,
Thank you for your wonderful review. We’re delighted to hear our South Godstone team made your visit such an enjoyable experience. It’s lovely to know you found them so professional, friendly, and attentive — your kind words will be shared with the store.
Kind regards,
OKA
Excellent service from Oliver in Oka…
Excellent service from Oliver in Oka Godstone. Great service, good pricing and really nice people. Oliver emailed full photos and was open about any marks and impairments (its an outlet, prices are reduced sometimes due to damage) of the pieces I was interested in. Despite my arriving near closing time, he put no pressure on me to hurry. He (and the other staff) was friendly and helpful and I left delighted with my purchases. I shall definitly go back.
August 7, 2025
Unprompted review
Reply from OKA - South Godstone
Dear J.S.,
Thank you for your wonderful feedback. I’m so pleased to hear that Oliver and the team at our South Godstone outlet provided such attentive and transparent service — it’s great to know your experience was so positive.
Kind regards,
OKA
Olivier in the Godstone branch is…
Olivier in the Godstone branch is always so helpful & polite. He continues to look after us on each visit to the store. Thank you!
June 13, 2025
Unprompted review
Great service
Both Sam and Olly were super helpful when we visited and we came away with two great new wardrobes for fantastic value. They were then super helpful connecting us with Craig for delivery, who was also great.
May 24, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Guy,
Thank you for your fantastic review. We're so pleased to hear that Sam and Olly were able to assist you so well, and that Craig ensured everything went smoothly with your delivery. We hope you're enjoying your new wardrobes and look forward to welcoming you back again soon.
Warm regards,
OKA
Great shop and very helpful service…
Great shop and very helpful service from Sam in Godstone. Thank you very much!
May 29, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Joc,
Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that Sam in our Godstone store provided such helpful service. We’ll be sure to pass on your kind words to him.
Warm regards,
OKA
Sam was more than helpful and couldn’t…
Sam was more than helpful and couldn’t do enough for us hunting cusions that matched our requirements.
May 25, 2025
Unprompted review
Reply from OKA - South Godstone
Dear David,
Thank you for your kind words. We're so pleased to hear that Sam went above and beyond to help you find the perfect cushions. We’ll be sure to pass on your lovely feedback to him — it will mean a great deal.
Warm regards,
OKA
Never disappointed
It is always such a pleasure to visit OKA - South Godstone Outlet. Terri, Olivier and Francis always give such helpful service - nothing is too much trouble for them. I am a regular client and always very happy with my purchases. Well worth a visit!
May 24, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Rachel,
Thank you for your wonderful feedback and continued support. We're delighted to hear that Terri, Olivier, and Francis consistently provide such helpful service — they’ll be thrilled to receive your kind words. It's always a pleasure to welcome you to the South Godstone Outlet, and we're so pleased to know you’re happy with your purchases every time.
Warm regards,
OKA
The manager at Godstone
The manager at Godstone, Olivier was extremely helpful, but also gave us time and space to ponder over items of furniture that we were considering.
He pitched it just right, we bought 3 items that day.
May 3, 2025
Unprompted review
Reply from OKA - South Godstone
Dear Andy,
Thank you for your kind words. We're so pleased to hear that Olivier struck the perfect balance between being helpful and giving you the space to make your decision — that's exactly the experience we aim to provide. We're delighted you found the right pieces and really appreciate your support.
Warm regards,
OKA
Fly tipping neighbours
I can't remember when I was last so annoyed! OKA staff at South Godstone are very disrespectful!
We have been asking for a better fence, and the contractor destroyed the verge and fly tipped all the rubble in our communal garden. Shame on OKA who are cheapskates and disrespectful. They also broke the law.
OKA thank you for your reply. This is untrue. Currently, the height of the fence is over 1m and we are having to drive into the A22 to see the traffic. There is a law that prohibits fences from being over 1m and vertical, so we can see the traffic. It's the same with the lights you put up. It lights up the neighbours house as well as the A22. When you change things based on spiteful lies, the community holds you accountable.
In time we will publish the lies. Your cctv does not cover the area where they fly tipped. I have photos and the rubble is still there.
OKA tried to take down this review but failed. Now you want to lie your way out of it. You are a bad, nasty, vindictive neighbour and think you are above the law!
January 7, 2025
Unprompted review
Reply from OKA - South Godstone
Thank you for your message. We would like to address your concerns and clarify the situation.
OKA has followed all necessary procedures and secured the required permits for the fence installation at our South Godstone location. The work is being conducted by a reputable contractor, and the fence is installed entirely within our property boundaries. As there is a large public alley/path separating our properties, there has been no impact on your land.
We have thoroughly checked our CCTV footage, and we can confirm that there is no rubbish or fly-tipping at any time during the work. The area has been kept clean and in full compliance with all regulations.
As there is no further matter to address from our side, we kindly request that you refrain from contacting us regarding this issue. Should you have any concerns, we suggest you contact the relevant authorities, and we will be more than happy to cooperate with them.
Thank you for your understanding.
Kind regards,
OKA
Great store at Godstone
Finding something that you want in the Godstone outlet store is always a delight and this week I bought two lovely pieces. Noleen and her team were super efficient and super helpful. They packaged everything carefully and helped me load onto my car. Thank you!
October 24, 2024
Unprompted review
Reply from OKA - South Godstone
Dear Ann,
Thank you for sharing your delightful experience at our Godstone outlet! We're thrilled to hear that you found some lovely pieces and that Noleen and her team could make your visit enjoyable and efficient. It’s wonderful to know they took great care in packaging your items and helping you load them safely. We look forward to welcoming you back for more finds in the future.
Happy decorating!
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.