I have been shopping with Oka for several years. For the last two years Simona at the Tunbridge Wells store has been helping me with my purchases. I would like to provide specific feedback on the se... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
Yet another great experience with Oka Tunbridge Wells. I ordered the off White Valence and arranged for it to be delivered to the store. It is excellent quality and worth the extra cost as against c... See more
Company replied
Excellent customer service from the Tunbridge Wells store. I wanted new cushions for my lounge and with the huge selection of colour was unable to decide what would complement my lounge scheme. Naw... See more
Company replied
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... See more
Company replied
Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.7
Excellent
182 reviews
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We would have given 5 stars
We would have given 5 stars as Oka as a company we had no complaints however the delivery company they use were not great and we had issues as the item we ordered was a 3 man delivery but only 2 arrived and the item in all it's packing was too wide to go through any doors (standard width) and the delivery guy's informed me they are not allowed to unpack the item unless it's inside the property but obviously it wouldn't fit through the doors so they took it away! I had booked a day off to receive it as well! A 2nd delivery date was agreed and again only 2 guys turned up, they weren't aware of having to take the items out of the packaging but were happy enough to do so and delivered and assembled the item, I have to say they did a great job but did struggle with just the 2 of them due to the weight of the item.
May 8, 2026
Reply from OKA - Tunbridge Wells
Dear Mr Conroy
Thank you for taking the time to share your experience.
We are sorry to read of the problems you have encountered with delivery of your order and are pleased that, on the second attempt, you received your order and we hope that you are happy with your purchase.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Excellent customer service from Nawel at Tunbridge Wells
Excellent customer service from the Tunbridge Wells store. I wanted new cushions for my lounge and with the huge selection of colour was unable to decide what would complement my lounge scheme. Nawel came to the rescue and took time to help me choose cushions in colours that complemented it pefectly.
June 5, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Claire,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nawel was able to assist you and make the process feel much easier. We'll be sure to pass your kind comments on to Nawel and the Tunbridge Wells team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Delighted
Yet another great experience with Oka Tunbridge Wells. I ordered the off White Valence and arranged for it to be delivered to the store. It is excellent quality and worth the extra cost as against cheaper versions available at other outlets.. Hangs beautifully.
The delivery cost of £20 to the store was a little jarring but was offset by the quality of the product. Thanks Christian.
June 3, 2026
Reply from OKA - Tunbridge Wells
Dear Diana
We are absolutely delighted to hear that you are so pleased with your valance, and that Christian was able to support you so well throughout your visit.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
I have been shopping with Oka for…10 years.
I have been shopping with Oka for several years. For the last two years Simona at the Tunbridge Wells store has been helping me with my purchases. I would like to provide specific feedback on the service given by Simona.
Simona gives exceptional service. She shows genuine interest and curiosity about my interior design projects. She takes time to find out about my requirements and her in depth knowledge of Oka products mean she is able to make valuable suggestions. The shopping experience feels like a real collaboration.
Her calm and patient demeanour means I never feel pressure to buy and am always happy with my purchases. Thank you Simona.
June 6, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Wendie
Thank you for your fantastic review. We are truly delighted to hear about your positive experiences at our Tunbridge Wells store, it's wonderful to know that Simona has enhanced your purchasing experience and provided the care and attention needed to make your visits enjoyable.
We really appreciate you choosing to shop with us and for your continued support.
Warm regards
OKA
Great service lovely shop
June 2, 2026
Reply from OKA - Tunbridge Wells
Dear Amanda
Thank you for your kind review. We’re so pleased to hear that you received such great service during your visit to our Hoopers Tunbridge Wells store.
Your feedback means a lot to us.
Kind regards
OKA
Simona was absolutely amazing to work…
Simona was absolutely amazing to work with. Professional, efficient, and incredibly responsive throughout the entire process. She made everything run smoothly, and I’m genuinely delighted with the service and support she provided. Highly recommended!”
June 5, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Consumer
Thank you for sharing your fantastic review. We are delighted to hear that your experience at our Tunbridge Wells store was such a positive one, and that you felt so well supported by Simona and received exceptional service during your visits.
Thank you for choosing to shop with OKA, your recommendation means a great deal to us.
Best wishes
OKA
Thank you to all the team at OKA…
Thank you to all the team at OKA Tunbridge Wells. Simone and Ursula in particular have been so helpful with suggestions and logistics around delivery. Can’t recommend highly enough!
May 23, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Nick
We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that Simone and Ursula provided support with both design guidance and organising delivery.
We appreciate your support and look forward to welcoming you back soon!
Best regards,
OKA
Excellent service from Simone and Chris…
Excellent service from Simone and Chris in Tunbridge Wells. Highly recommended. Thank you!
May 23, 2026
Reply from OKA - Tunbridge Wells
Dear Russell
We're delighted to hear that you had a positive experience with Simone and Chris in our Tunbridge Wells store, and we hope that you are happy with your item.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Pick up charge
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
May 11, 2026
Reply from OKA - Tunbridge Wells
Dear Susie,
Thank you for your review. We are sorry to read your comments regarding the Click & Collect charge applied to your order.
We recently introduced a small tiered fee to help reflect the costs associated with picking, packing, and transporting Click & Collect orders to stores, particularly in light of increased wages, employment costs, and fuel prices. We do, however, appreciate that this may not always align with expectations, particularly for smaller items.
Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Helpful staff member
Helpful staff member, Suzanne, advised and wrapped our gift
May 15, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Robert
Thank for your taking the time to share your review. We are so happy to read that your enjoyed your shopping experience in our Tunbridge Wells concession, and received such friendly and helpful assistance from Suzanne. We will be sure to pass your comments to the team.
We hope to welcome you back soon.
Kind regards
OKA
The customer service provided by…
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary.
They always go out of their way to be helpful, and this has lead to us being loyal and repeat customers.
The products are great, and the shopping experience makes it even better, efficient always.
They truly do stand head and shoulders above other retail experiences we have had.
Bravo Oka. We will be back!
May 15, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Robert
We are delighted that you always enjoy your shopping experience at our Tunbridge Wells store. It's wonderful to know the team always make your visits such a pleasure.
We truly appreciate your kind comments and we look forward to welcoming you back in the future.
Best wishes,
OKA
Reply from OKA - Tunbridge Wells
Dear Mrs Walster
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Sue
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store and we hope that you are happy with your purchase.
We hope to welcome you back again soon.
Kind regards
OKA
Oka Tunbridge Wells
We've shopped at Oka Tunbridge Wells a couple of times now. Simona and Chris always give the best service and are always so helpful.
The items we've bought have always been great
May 9, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Adam,
Thank you for your lovely feedback and continued support. We’re delighted to hear about your experiences in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona, Chris and the team.
It’s wonderful to know you’ve been so pleased with your purchases, and we hope to welcome you back again soon.
Kind regards,
OKA
What a pleasurable shopping experience!
I found Christian to be an extremely courteous, friendly and professional young man when I popped into Oka recently. He picked out the perfect lamp and shade for my lounge. I will be back to seek his advice soon!
May 9, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jacqueline,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Christian and the team.
It’s wonderful to know he helped you find the perfect pieces for your lounge, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Ursula and other staff
Ursula in the Tunbridge Wells store was so knowledgeable and helpful, nothing was too much trouble.
products in Oka are beautiful and well made.
just perfect
May 7, 2026
Reply from OKA - Tunbridge Wells
Dear Charly,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Ursula and the team.
It’s wonderful to know you’re so pleased with both the service and our products, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent communication from start to…
Excellent communication from start to finish. Polite delivery people who checked the condition of the contents before leaving.
Sales staff ( French woman in Tunbridge Wells shop) was not pushy at all and were very helpful in asking questions.
April 30, 2026
Reply from OKA - Tunbridge Wells
Dear Brian,
Thank you for your kind feedback. We’re delighted to hear everything went smoothly from purchase through to delivery and that you felt well looked after throughout.
We’ll be sure to share your comments with the Tunbridge Wells team, and we really appreciate you taking the time to share your experience.
Kind regards,
OKA
Oka at Hoopers
Tunbridge Wells has a lovely section in Hoopers Department Store . The staff are friendly and helpful -full of good ideas and advice. I have bought lamps and furniture and been delighted with all my purchases . Flower arrangements are offered by Suzanne and she has an excellent eye . My vase of flowers is really lovely . Definitely a place to visit!
May 1, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Annette
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team at our Tunbridge Wells store. It’s wonderful to hear that your visits are consistently positive, and we hope to welcome you back again soon.
Kind regards,
OKA
Fantastic staff and beautiful products
We had such a fantastic experience at the Oka store in Hoopers. Suzanne went above and beyond helping us choose cushions for our new sofa, creating different combinations and giving us time to really think it through. Even though we walked in just before closing, we never felt rushed — just welcomed and looked after. We left feeling appreciated, which is something you don’t often find in retail anymore.
April 25, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Alex,
Thank you so much for your thoughtful feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Suzanne and the team.
It’s wonderful to know you felt so well looked after during your visit, and we hope you enjoy your new pieces. We look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
Namely, the staff member who served us was extremely patient and helpful.
Love the products and the discount certainly encouraged us to buy.
April 24, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Tunbridge Wells store and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Kind regards,
OKA
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