Still no refund from Olavita. Today I answered support@olavita, yet again (my 23rd email) giving the all the order number, confirmation, tracking number from the retuning the products to China, m... See more
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See what reviewers are saying
I sent a small message to customer service about auto-delivery. Within less than an hour, probably less, I received feedback on my problem. It was instantly taken care of. I've never had such a great... See more
Company replied
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insul... See more
Company replied
I ordered and then changed my mind. When I contacted the company, Arti was so patient and immediately went to work to cancel my order even though I didn't yet have an order number. Arti went throug... See more
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Olavita - Highly recommended - 5 Star Company
I can honestly say that Olavita are truly the most customer focused company , from placing my order up to actually receiving it , my queries were dealt with promptly and courteously. I contacted customer service several times and after receiving replies etc from both Mark & Arti plus Customer Service Team I was left feeling a very valued customer even though it was my first purchase from Olavita. Very Satisfied !
A 5 star company.
May 13, 2026
Unprompted review
Reply from Olavita
Hi Allison,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that your experience with Olavita was positive from start to finish and that Mark, Arti, and the Customer Service Team were able to make you feel valued and supported throughout the process.
Your kind words mean a great deal to us, especially as a first-time customer experience is something we care deeply about.
Thank you again for your trust and recommendation.
— Olavita Customer Support
I placed an order online but later…
I placed an order online but later realized the product was not suitable for my age group. I contacted the company by email, and they responded immediately, cancelled my order, and processed my refund without any hassle. Excellent customer service! I would definitely recommend this company to my mom or anyone who may benefit from Olavita products.
May 22, 2026
Unprompted review
Reply from Olavita
Hi Salma,
Thank you so much for your kind feedback.
We’re very glad our team was able to assist you quickly with the cancellation and refund process and make everything smooth and hassle-free for you.
Your recommendation and thoughtful words truly mean a lot to us.
— Olavita Customer Support
The customer comes first
The ordering process was easy and help was given by a real person - Jerry'. All contact with the company has been very much - the customer comes first.
So thank you!
May 19, 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you so much for your kind words.
We’re delighted to hear that the ordering process was easy and that Jerry was able to assist you personally. Providing real, customer-focused support is extremely important to us.
Your feedback truly means a lot — thank you again for your support.
— Olavita Customer Support
I have been waiting well over a month…
I have been waiting well over a month for my refund on products I have not recieved! I had placed an order for the face cream, and they added eye serum to my order which I had no clue until I paid, so I promptly cancelled the order. They have told me two times I would recieve my refund and it's being processed. Lies!!! I still have yet to recieve it! Also I don't know how why they want a review on their customer service, you don't get to talk to a person! It's an automated reply every time! I would not order from this company or any other company that doesn't have a phone number that you can call! This company is not trust worthy that's for sure!
April 4, 2026
Unprompted review
Reply from Olavita
Hi Bea,
We’re sorry to hear about your frustration, however we would like to clarify that your refund has already been submitted and confirmed by our support team.
Refunds typically take 3–5 business days to reflect depending on your bank or card provider’s processing times.
We also want to clarify that our support team does consist of real agents assisting customers, even if some automated acknowledgements are used initially for ticket handling.
We sincerely apologize for the inconvenience caused and appreciate your patience while the refund completes processing.
— Olavita Customer Support
Disgusted!I have never before experienced a more…
I have never before experienced a more distressing and deceptive exchange with customer service (I am 70 years old)!
Inspite of informing you of my rejection of your product due to allergies and you confirming that you understand the issue and I agreeing to order an alternative, you sent me two additional deliveries that I had to pay for. What a waste of money and time...I am out of about $400.00 and a bunch of useless product
April 24, 2026
Unprompted review
Reply from Olavita
Hi Alison,
We’re very sorry to read about your experience and especially your concerns regarding allergies.
At the moment, we only have the name provided in the review and are unable to locate any matching order details or previous communication. Because of this, we cannot properly review what may have happened in your case.
We also want to say that the situation described does not reflect the level of service we aim to provide to our customers.
Please contact us directly at support@olavita.co with your order number or the email address used for the purchase so we can fully investigate this and assist you properly.
— Olavita Customer Support
Person I talked to which I thought was…
Person I talked to which I thought was Francis was very helpful cooperative and did refund my money of $138. They told me to mention Arti. I don’t know who Arti is but OK.
May 21, 2026
Unprompted review
Reply from Olavita
Dear Sandra,
Thank you so much for the 5-star review! We are so glad to hear that Frances was helpful, cooperative, and able to successfully process your $138 refund.
We also appreciate you mentioning Arti—our team loves to share the credit when it comes to supporting our customers, so we will make sure both Frances and Arti receive your kind feedback!
If you ever need any further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
The company representative was quick to…
The company representative was quick to return my call and solved my problem quickly and to my satisfaction.
May 21, 2026
Unprompted review
Reply from Olavita
Dear Sandy,
Thank you so much for the 5-star review! We are delighted to hear that our representative reached back out to you quickly and resolved your issue entirely to your satisfaction.
Fast and effective communication is exactly what we aim for, and it is wonderful to know we hit the mark for you!
If you ever need assistance again or want to manage your details instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call us at (754) 227-6438.
Best regards,
Olavita Customer Service
Eency makes the product easy to use.
Ease of usage is top rated. Silky consistency makes it very easy to apply and I have seen good results in just a few weeks of use.
May 6, 2026
Unprompted review
Reply from Olavita
Dear Rita,
Thank you so much for the 4-star review! We are delighted to hear that you are loving the silky consistency and finding the product so easy to use as part of your daily routine.
Seeing good results in just a few weeks is fantastic news, and consistency will only make them better! We appreciate your feedback regarding the ease of usage.
If you ever need any assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Customer service
May 21, 2026
Unprompted review
Reply from Olavita
Dear Alison,
Thank you so much for the 5-star review! We truly appreciate you taking the time to highlight our customer service. Our team is always here and dedicated to providing you with the best experience possible.
If you ever need assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Initially it was very tedious to order…
Initially it was very tedious to order the product. The 2nd time easy.
It is a fantastic product I have finished my first bottle and people keep saying you look great. And I have to say I see the difference
Quite extraordinary!
May 20, 2026
Reply from Olavita
Dear Nadia,
Thank you so much for the 5-star review! We are thrilled to hear that you are seeing such an extraordinary difference and receiving compliments on how great you look after your first bottle!
We appreciate your patience with your initial order, and we are glad to hear that your second experience was much smoother and easier. Keeping things simple for you is our goal!
If you ever want to manage your upcoming orders instantly or check your delivery status, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I keep on saying I don’t want your…
I keep on saying I don’t want your product, I have an allergy and you don’t listen and keep on sending it.
PLEASE: no more!!!!!!
Take me off your list!!!!
May 20, 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’re very sorry to hear about your experience and especially your allergy concerns.
However, we would like to clarify that your subscription has already been canceled and your refund has already been processed by our support team as soon as you reached out to us. There will be no further shipments sent to you.
We sincerely apologize for the inconvenience caused and wish you the very best.
— Olavita Customer Support
I very disappointed.
I dislike continually being told that I have been helped by people when I haven’t.
I dislike, continually being told by Olivia that I need to do what I am doing now.
I dislike receiving emails that are in a foreign language when I specifically asked for English.
IIt would appear that I cannot have my order until I have done a review,!
I just require my order which I have paid for through PayPald
May 20, 2026
Unprompted review
Reply from Olavita
Hi Mollie,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that the review request was intended only to gather feedback regarding the support provided by the agent — it was never a requirement in order for you to receive your order.
As your order was placed through our German store, some automated communication may have initially been sent in German. However, our agent already provided an English translation to assist you and ensure clear communication.
Your order remains active, and if there is anything still unresolved regarding delivery or assistance, please contact us directly at support@olavita.co so we can help further.
— Olavita Customer Support
The team was very helpful and customer…
The team was very helpful and customer friendly
May 18, 2026
Unprompted review
Reply from Olavita
Dear Alice,
Thank you so much for the 5-star review! We are delighted to hear that our team was very helpful and friendly during your experience. We always aim to provide a warm and supportive environment for our customers.
If you ever need further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
VERY DIFFICULT TO CANCEL & GET REFUND
I was put on a subscription that I never agreed to. It has been very difficult to cancel and my card keeps getting charged and product sent to my house that I don't want.
May 18, 2026
Unprompted review
Reply from Olavita
Hi Amy,
We’re sorry to see this reflected in your review, especially as we have already confirmed that your subscription was canceled and addressed with our support team.
We understand how frustrating the experience felt, and we sincerely apologize for the inconvenience caused.
If there is anything still unresolved, please reach out to us directly at support@olavita.co, and we’ll be happy to assist further.
— Olavita Customer Support
Quick processing.
I knew almost immediately that l could not use the products because of an allergic reaction l had had to one of the ingredients. I contacted the company as soon as l received the two packages. After getting directions, l returned the two orders unopened. The tracking information was received and promptly processed by Dan. I appreciate the quick attention to the return.
February 26, 2026
Unprompted review
Reply from Olavita
Dear Linda,
Thank you so much for the 5-star review! While we are very sorry to hear that you couldn't use the products due to an ingredient allergy, we are so glad that Dan was able to promptly track and process your unopened return.
Providing quick attention to our customers' needs is a top priority for us, especially when it comes to health and safety. We will be sure to pass your appreciation along to Dan!
If you ever need further assistance or want to manage your details in the future, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
This phone call with Frances solved my issue in 1 phone call
This phone call with Frances solved my issues and she got the full refund for me. I did not have any success with email so after 6 attempts to no avail, Frances solved it in 1 friendly phone call. She was friendly, courteous, so helpful.
May 19, 2026
Unprompted review
Reply from Olavita
Dear Tricia,
Thank you so much for the 5-star review! We are incredibly glad to hear that Frances was able to turn things around and resolve your issue with a single, friendly phone call.
While we sincerely apologize for the lack of success and frustration you experienced with your previous email attempts, we are so proud of Frances for stepping in with the kindness, courtesy, and efficiency you deserved. We will definitely pass your wonderful feedback along to her!
If you ever need further assistance or want to manage any future details instantly, you can always visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call us back at (754) 227-6438.
Best regards,
Olavita Customer Service
Fraudulent company puts you on a…
Fraudulent company puts you on a subscription you did not ask for and then to cancel they force you to pay one additional billing cycle. They are predatory. They deserve 0 stars and a complaint to state attorney.
May 19, 2026
Unprompted review
Reply from Olavita
Hi Cecilia,
We’re sorry for the frustration caused.
As we already explained via email, this was an error on our side, and your subscription has already been fully canceled and refunded. There will be no further charges or shipments.
We sincerely apologize for the inconvenience and appreciate your feedback.
— Olavita Customer Support
Reply from Olavita
Dear Wayne,
Thank you for the 5-star review! We are glad to hear that you found our ordering process easy and straightforward.
If you ever need to manage your orders, check your status, or need any assistance in the future, you can easily use our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
GREAT customer service
Mark was professional --- but beyond that, he was kind, warm and friendly, so much so that I will mention this to my friends. His response to my question was quick and reassuring, very impressive. It reinforced my already positive feeling about this company.
May 19, 2026
Unprompted review
Reply from Olavita
Dear Lmpy,
Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear about your experience with Mark.
At Olavita, we always strive to be efficient, but hearing that Mark's kindness, warmth, and friendliness left such a lasting impression means the world to us. Thank you for sharing your positive experience and for planning to mention us to your friends—that is the highest compliment we could receive!
If you ever need anything else or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I believe I was assisted by a gentleman…
I believe I was assisted by a gentleman named Floyd.
All the communicaton from this team and organisation has been prompt and helpful. It does make it feel that you are dealing with people and not just a remote organisation. Keep up the great work.
The date I have entered is approximate. I am sure you can check the emails from your end.
April 18, 2026
Unprompted review
Reply from Olavita
Dear Client,
Thank you so much for the 5-star review! We are delighted to hear that Floyd and the rest of our team provided you with such prompt and helpful communication.
Hearing that we made you feel like you are dealing with real, caring people—rather than just a remote organization—is the best compliment we could ask for. We always aim to keep that personal touch!
If you ever need assistance again or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
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