My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
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I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got... See more
Company replied
The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Pl... See more
Company replied
This company needs to be shut down! I did NOT subscribe, yet they insisted I did and sent another order. Then they told me I would have to pay a restocking fee along with another amount of money to re... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Best customer service
By far, Marc provided me the best customer service I have had anywhere in the last several years. He acted quickly and sent me a kind and understanding letter in response to me canceling my subscription. I have had no other company react so promptly and accepting of my decision.
June 18, 2026
Unprompted review
Reply from Olavita
Hi Lee,
Thank you so much for your wonderful feedback.
We're delighted to hear that Marc provided such a positive experience and was able to assist you quickly with your subscription cancellation. We understand that circumstances change, and our goal is always to make these processes as smooth, respectful, and easy as possible for our customers.
We'll be sure to share your kind words with Marc. Feedback like yours means a great deal to our team and highlights the importance of providing thoughtful and understanding support.
Thank you again for taking the time to share your experience and for choosing Olavita.
Warm regards,
The Olavita Team
I ran into a bit off a problem,I had…
I ran into a bit off a problem,I had money takin out off my acc,for a product,I email olavita explain the situation,and silly me had push the subscription button instead off the one time off,was a bit concerned as im a pensioner and Mark from olavita was very helpful,and got in to it straight away cancel my subscription and got my money bk,thankyou so much,for yr understanding, sam
June 18, 2026
Unprompted review
Reply from Olavita
Hi Samantha,
Thank you for taking the time to share your experience.
We're so glad to hear that Mark was able to assist you quickly and help resolve the situation. We understand how concerning unexpected charges can feel, and we're happy that he was able to provide support, cancel the subscription, and arrange the refund for you.
Mistakes can happen during the ordering process, and our goal is always to make sure our customers feel heard and supported. We'll be sure to share your kind words with Mark — we're sure he will appreciate your feedback.
Thank you again for your trust and for giving Olavita the opportunity to assist you.
Warm regards,
The Olavita Team
This company is an absolute rip off to…
This company is an absolute rip off to customers who returned product's and they have taken it to the stretch of 6 months knowing full well they have not refunded me on 3 of there supposedly beauty product's that I decided I didn't want unopened and then to lie and say they put refund into my bank account 1st of may to find it hadn't been put there and with 6 months emails backwards and forwards to still keep me hanging on for my refund knowing it has to go to 120 day's with both bank and clearpay not being able to get my refund back after this so people don't purchase as it didn't work anyway for me hence the returned items so I hope your proud of yourselves olavita shame on you as a company and I know I'm not the first as there is a lot of lady's on trustpilot with complaints you are terrible as a company.
June 17, 2026
Unprompted review
Reply from Olavita
Hi Jean,
We're sorry to hear about your experience.
However, after reviewing our records, we have been unable to locate an order associated with the information available to us. Without an order number, email address, or other identifying details, we are unable to verify the claims made in your review or investigate the refund status you referenced.
We would genuinely like the opportunity to look into this matter for you. Please contact our support team directly with your order number, email address used for the purchase, or any other relevant details so we can review your case thoroughly.
We are committed to assisting our customers and would be happy to investigate once we can identify the order in question.
Kind regards,
The Olavita Team
To Mark
To Mark , I am very impressed with your quick answer to my post as l was not aware l had accepted a subscription to my order and would like to thankyou for canceling the said prescriptions, as at 86 yrs of age l do not like the idea of on going amounts being taken automatically from bank account . Once again l really appreciate your prompt action. Regards Mary Rowntree.
June 17, 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you promptly and provide clarity regarding your subscription. We completely understand your concerns about ongoing automatic charges, and we're glad we could help by processing your cancellation request quickly.
Providing responsive, clear, and caring customer service is very important to us, and we're pleased that Mark was able to make the process easy and reassuring for you.
We'll be sure to pass along your appreciation to Mark. Thank you again for your feedback and for choosing Olavita.
Warm regards,
The Olavita Team
Customer service excellence
Customer service excellence. I initially ordered a bundle of Olavita but unfortunately had to request a refund due to ingredients that I realise I am allergic to after some quick research. I had no issue with the product itself but the service I recieved from Ben was handled without dispute and provided me a full refund due to my skin condition. Thank you Ben for your excellent customer service .
June 17, 2026
Unprompted review
Reply from Olavita
Hi REO,
Thank you for taking the time to share your experience.
We're delighted to hear that you received excellent customer service from Ben. While we're sorry that the product wasn't suitable for you due to ingredient sensitivities, we completely understand the importance of taking care of your skin and health first.
We're pleased that Ben was able to assist you promptly and help resolve the matter with a full refund. Providing understanding, fair, and hassle-free support is something we strive for every day, and it's wonderful to know that your experience reflected that commitment.
We'll be sure to pass along your kind words to Ben. Thank you again for your feedback and for giving Olavita a try.
Warm regards,
The Olavita Team
Awesome customer service
I did not get to use the product itself long enough to know how well it works due to prescription creams my doctor put me on. I can say that it felt really good on my skin and had a pleasant smell. But I can absolutely brag on the customer service provided by Olavita, in particular, Mark, who was more than helpful and went above and beyond to help me resolve a small issue. When I finished with prescription cream, I will definitely give Olavita another try and that's mostly due to Mark. Thank you!
June 16, 2026
Unprompted review
Reply from Olavita
Hi Michelle,
Thank you so much for your wonderful review and kind words.
We're delighted to hear that you enjoyed the feel and scent of the product, even though you weren't able to use it long enough to fully evaluate the results due to your doctor's prescribed treatment. We hope everything goes well with your skincare journey.
We're especially grateful for your recognition of Mark's support. Providing exceptional customer service is one of our highest priorities, and we're thrilled to hear that Mark went above and beyond to assist you and resolve your concern. We'll be sure to share your kind feedback with him.
Thank you for giving Olavita a try and for considering us again in the future. We truly appreciate your support and look forward to serving you when the time is right.
Warm regards,
The Olavita Team
Problem corrected
I had posted a 1 star review-- trying to cancel an order---but I was billed. Finally, I have received a cancelation and now a credit. Therefore, I wish to post an additional review that they have corrected the issue. Thank you
June 16, 2026
Unprompted review
Reply from Olavita
Hi,
Thank you for taking the time to update your review.
We're pleased to hear that the issue has now been resolved and that you received confirmation of your cancellation and credit. While we're sorry for the frustration caused initially, we're grateful for the opportunity to address the matter and make things right.
We truly appreciate you coming back to share an update on your experience. Your feedback means a lot to us, and we're glad we were able to reach a satisfactory resolution.
Thank you for your understanding and for giving us the chance to assist you.
Warm regards,
The Olavita Team
I had an issue with my purchase
I had an issue with my purchase, and the customer service response was SUPER fast
The purchase issue was resolved immediately with no questions asked other than what I wanted to do
June 15, 2026
Unprompted review
Reply from Olavita
Hi Don and Tonya,
Thank you for taking the time to share your experience.
We're delighted to hear that our customer service team was able to respond quickly and resolve your purchase issue right away. Providing fast, hassle-free support is something we strive for, and it's wonderful to know that your experience reflected that.
Your kind words mean a great deal to us, and we're grateful for the opportunity to assist you.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Olavita Team
Brilliant customer service
Brilliant customer service , I somehow ended up ordering multiple items by mistake and I emails straight away and was dealt very quickly by mark who refunded and changed the order , very pleased
June 15, 2026
Unprompted review
Reply from Olavita
Hi Rose,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you quickly after you contacted us about your order. We understand that mistakes can happen during checkout, and we're glad he was able to make the necessary changes and process the refund promptly.
Providing fast, efficient, and friendly customer service is something we strive for every day, so it's wonderful to know that your experience left you feeling pleased.
We'll be sure to pass along your kind words to Mark. Thank you for choosing Olavita, and we truly appreciate your support.
Warm regards,
The Olavita Team
Seen and Heard
I sent in a request to cancel my subscription and asked for a possible refund. I received an email from Mark shortly after sending mine which Mark said my subscription has been cancelled and that I would be receiving a refund. I was thanked for trying the product. Overall I’m very pleased and I thank Mark for his understanding and response.
June 14, 2026
Unprompted review
Reply from Olavita
Hi Shirley,
Thank you for taking the time to share your experience.
We're delighted to hear that you felt seen and heard throughout the process. Providing prompt, understanding, and professional support is very important to us, and we're pleased that Mark was able to assist you quickly with your subscription cancellation and refund request.
We'll be sure to share your kind words with Mark. Feedback like yours means a great deal to our team and reinforces our commitment to delivering excellent customer service.
Thank you for giving our product a try and for allowing us the opportunity to assist you.
Warm regards,
The Olavita Team
The put me on a weekly order when I…
The put me on a weekly order when I intended to purchase one jar of neck cream. Did not notice any change in neck appearance after two and a half months. They refused to make good on their promise of unconditional warranty on return of product. I personally do not trust this company.
June 14, 2026
Unprompted review
Reply from Olavita
Dear Mark,
Thank you for your message, and we’re sorry to hear about your experience and that you were not satisfied with the results.
We would like to clarify that our **Neck Cream was officially released in May**, and based on your order date, the usage period may still be relatively short for visible results. With skincare products, especially targeted treatments, results can vary from person to person and often require consistent use over a longer period of time.
That said, we understand your concern regarding the subscription setup. Your feedback has been shared with our team for review to help improve clarity during the ordering process.
We also want to confirm that our satisfaction guarantee remains in place according to our policy terms.
If there is anything further we can assist you with, please feel free to reply to this email and we’ll be happy to help.
Warm regards,
Olavita Support Team
Quick response
After sending a request Arte handle it was precision and speed. Within an hour everything was taken care of.
Thank you Arte!
June 13, 2026
Unprompted review
Reply from Olavita
Hi Frank,
Thank you for taking the time to share your experience.
We’re delighted to hear that Arti handled your request with such precision and speed, and that everything was resolved within an hour. Providing prompt and efficient support is something we strive for every day, so it’s wonderful to know your experience reflected that.
We’ll be sure to pass along your kind words to Arti. Recognition like yours means a great deal to our team.
Thank you for choosing Olavita, and please don’t hesitate to reach out if we can assist you again in the future.
Warm regards, The Olavita Team
I was assisted in a timely fashion
I was assisted in a timely fashion. Arti responded quickly and so kind in the response.
Thank you so much for your customer service.
June 13, 2026
Unprompted review
Reply from Olavita
Hi Doris,
Thank you for taking the time to share your experience.
We're delighted to hear that you received timely assistance and that Arti responded quickly and with kindness. Providing prompt, caring, and effective customer service is very important to us, so it's wonderful to know that your experience reflected those values.
We'll be sure to pass along your kind words to Arti. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent support.
Thank you for choosing Olavita. We truly appreciate your support and are always here if you need any assistance in the future.
Warm regards,
The Olavita Team
I just got my 1 bottle started to use…
I just got my 1 bottle started to use it today.PLEASE,PLEASE DONOT DONOT SEND ME ADDITIONAL BOTTLES I JUST WANT TO TRY IT SO JUST INCASE DONT SEND ANY.
THANK YOU
MS VEGA
June 13, 2026
Unprompted review
Reply from Olavita
Hi Nancy,
Thank you for your feedback.
We're glad to hear that you've received your first bottle and have started using it. We completely understand wanting to try the product before receiving any additional shipments.
To ensure no future orders are sent, please contact our support team directly with your order details so we can review your account and assist with your subscription preferences. We'd be happy to help.
We hope you enjoy trying the product and appreciate you giving Olavita a chance.
Warm regards,
The Olavita Team
Expensive Product and Very Difficult Subscription Cancellation
I tried Olavita skincare products and found them to be only fair, especially considering the cost. The product was expensive, and in my experience, I have used other skincare products that were more effective and provided better results.
My bigger concern is with the company’s subscription cancellation process. I sent an email requesting cancellation of my subscription and followed up several times, but the company has refused to cancel it and has continued charging my credit card. This has been very frustrating and disappointing.
Based on my experience, I would be cautious before signing up for a subscription with Olavita. While the product was acceptable, I do not believe it justified the price, and the difficulty canceling the subscription makes it hard for me to recommend the company.
May 27, 2026
Reply from Olavita
Hi Angela,
Thank you for taking the time to share your feedback.
We're sorry to hear that the products did not meet your expectations and that you were dissatisfied with your overall experience.
However, we would like to clarify that your subscription has been canceled and the applicable refund has already been processed. We understand how frustrating subscription concerns can be, and our records show that your request was addressed and resolved by our support team.
While we respect that product results can vary from person to person, we never want customers to feel unheard or unsupported. We appreciate your feedback regarding both the products and your experience, as it helps us continue to improve.
If there is anything further you would like us to review, please don't hesitate to contact our support team directly. We're always happy to help.
Kind regards,
The Olavita Team
i never received the product i am…
i never received the product i am writing the bank to hopefullyget my money refunded i feel you are a fake company
June 1, 2026
Reply from Olavita
Hi Doreen,
We're sorry to hear about your frustration.
After reviewing your order, we can confirm that it has been shipped and is currently in transit within the estimated delivery timeframe. While we understand that waiting for a package can be frustrating, there is no indication that your order has been lost or that there is an issue with the shipment at this time.
We are a legitimate company and are committed to ensuring our customers receive their orders. If you have any questions or concerns about your shipment, we encourage you to contact our support team directly so we can provide updates and assist you further.
We're always happy to help and would appreciate the opportunity to resolve any concerns before conclusions are drawn based on shipping delays.
Kind regards,
The Olavita Team
Unable to rate a product that I haven't…
Unable to rate a product that I haven't even received'
June 1, 2026
Reply from Olavita
Hello,
Thank you for your feedback.
We understand your concern, and we completely agree that it's difficult to evaluate a product before you've had the opportunity to receive and use it. However, review ratings have a significant impact on our business, and a 1-star rating can be very damaging when it is not based on the actual product or customer service experience.
If your concern is related to shipping, we'd be happy to assist you directly and provide an update on your order status. We encourage you to contact our support team so we can help resolve any issues as quickly as possible.
Once you've received and had a chance to try the product, we hope you'll consider updating your review to reflect your actual experience.
Kind regards,
The Olavita Team
Using the serum now for 6 weeks
Using the serum now for 6 weeks. All good sinks in well and is not sticky at all.
The support teams have been amazing with sorting out deliveries.
Very happy with the company.
June 9, 2026
Unprompted review
Reply from Olavita
Hi Marilyn,
Thank you for taking the time to share your experience.
We're delighted to hear that you've been using the serum for six weeks and are enjoying its lightweight, non-sticky feel. It's wonderful to know that it absorbs well and fits comfortably into your skincare routine.
We're also pleased that our support team was able to assist with your deliveries and provide a positive experience along the way. Delivering excellent customer care is just as important to us as providing quality products.
Thank you for your kind words and for placing your trust in Olavita. We truly appreciate your support and look forward to continuing to serve you.
Warm regards,
The Olavita Team
I made two inquiries via e-mail and got…
I made two inquiries via e-mail and got immediate response , which tell me that customer service is excellent,Dan was one person who answered 👍
June 9, 2026
Unprompted review
Reply from Olavita
Hi Donatella,
Thank you for taking the time to share your experience.
We're delighted to hear that your inquiries were answered promptly and that our customer service met your expectations. Providing timely, helpful support is something we take great pride in, so it's wonderful to know that Dan was able to assist you effectively.
We'll be sure to pass along your kind words to Dan. Recognition like yours means a lot to our team and motivates us to continue delivering excellent service.
Thank you for choosing Olavita. We truly appreciate your support and look forward to assisting you again whenever needed.
Warm regards,
The Olavita Team
Easy to solve my problem
I placed an order and when I received the email receipt of my order, there were more orders than I wanted. I contacted customer support and it got resolved quickly.
I dealt with Dan and he solved my issue in a timely manner!
June 9, 2026
Unprompted review
Reply from Olavita
Hi Jill,
Thank you for taking the time to share your experience.
We're pleased to hear that your order concern was resolved quickly and smoothly. We understand how concerning it can be to see unexpected items on an order confirmation, and we're glad that Dan was able to assist you promptly and provide a timely resolution.
We'll be sure to share your kind words with Dan. Providing responsive and effective support is a top priority for our team, and it's wonderful to know that your experience reflected that.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Olavita Team
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