I have used two bottles of silk peptide intensive lifting ampoule. These are the same people who push the Olavita on to you, really a complete waste of money. There is no way that these things lift o... See more
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My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got... See more
Company replied
In a word "Dan". dan provided excellent service. Also, Thank You Olivia for taking the time to see that your staff, specifically "Dan" is recognized for providing Excellent Service to me. God b... See more
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Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
I made two inquiries via e-mail and got…
I made two inquiries via e-mail and got immediate response , which tell me that customer service is excellent,Dan was one person who answered 👍
June 9, 2026
Unprompted review
Reply from Olavita
Hi Donatella,
Thank you for taking the time to share your experience.
We're delighted to hear that your inquiries were answered promptly and that our customer service met your expectations. Providing timely, helpful support is something we take great pride in, so it's wonderful to know that Dan was able to assist you effectively.
We'll be sure to pass along your kind words to Dan. Recognition like yours means a lot to our team and motivates us to continue delivering excellent service.
Thank you for choosing Olavita. We truly appreciate your support and look forward to assisting you again whenever needed.
Warm regards,
The Olavita Team
Easy to solve my problem
I placed an order and when I received the email receipt of my order, there were more orders than I wanted. I contacted customer support and it got resolved quickly.
I dealt with Dan and he solved my issue in a timely manner!
June 9, 2026
Unprompted review
Reply from Olavita
Hi Jill,
Thank you for taking the time to share your experience.
We're pleased to hear that your order concern was resolved quickly and smoothly. We understand how concerning it can be to see unexpected items on an order confirmation, and we're glad that Dan was able to assist you promptly and provide a timely resolution.
We'll be sure to share your kind words with Dan. Providing responsive and effective support is a top priority for our team, and it's wonderful to know that your experience reflected that.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Olavita Team
Mark was prompt to my concerns and took…
Mark was prompt to my concerns and took care of my problem immediately. I appreciate his great customer service. Thank you
June 9, 2026
Unprompted review
Reply from Olavita
Hi Misty,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark responded promptly to your concerns and was able to resolve your issue right away. Providing fast, effective, and caring customer service is something we strive for every day, and it's wonderful to know that Mark delivered that experience.
We'll be sure to pass along your kind words and recognition to him. Feedback like yours means a great deal to our team.
Thank you for choosing Olavita. We truly appreciate your support and are always here if you need any assistance in the future.
Warm regards,
The Olavita Team
The oil of hope
The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Please don't send anymore ,unless A miracle happens, I'll let you know 😉. Thank You I remain hopeful. Thanks 😉
May 31, 2026
Reply from Olavita
Hi Luella,
Thank you for sharing your honest feedback and for giving the serum a fair try.
We're glad to hear that you enjoy how the serum feels on your skin, even though you haven't yet seen the results you were hoping for. We understand that everyone's skin is unique, and results can vary from person to person, sometimes taking longer to become noticeable.
We appreciate your willingness to continue with the third bottle and your hopeful outlook. Your feedback is valuable to us, and we genuinely hope you begin to see the benefits you're looking for with continued use.
Regarding future shipments, we'd be happy to help with your subscription preferences. Please contact our support team directly, and we'll make sure your account is updated according to your wishes.
Thank you again for your patience, your sense of humor, and for being part of the Olavita community.
Warm regards,
The Olavita Team
The representative listened
The representative listened to my problem and quickly worked to resolve it. I wish every representative was as efficient. I am to be issued a refund and the subscription was canceled, no problem. I an very appreciative.
June 9, 2026
Unprompted review
Reply from Olavita
Hi Vicki,
Thank you for taking the time to share your experience.
We're delighted to hear that our representative listened to your concerns and worked quickly to resolve the issue. Providing efficient, attentive service is something we strive for, and it's wonderful to know that your refund and subscription cancellation were handled smoothly and without any hassle.
Your kind words and appreciation mean a great deal to our team. Feedback like yours motivates us to continue delivering the level of service our customers deserve.
Thank you for choosing Olavita, and please don't hesitate to reach out if we can assist you in the future.
Warm regards,
The Olavita Team
I was very interested in trying this…
I was very interested in trying this product, however it took WAY too long to get through the ordering process. I felt like I was forced to purchase the botox product before being offered the actual product I was trying to get to. It warned me several times if I backed out it could cause a duplicate charge? What kind of bs is that? I ended up spending twice as much as planned and with 2 products instead of 1.
June 1, 2026
Reply from Olavita
Hi Kathryn,
Thank you for taking the time to share your feedback.
We're sorry to hear that your ordering experience felt confusing and frustrating. That is not the experience we want for our customers. We understand your concern regarding the checkout flow and the messaging you encountered during the process.
We’d like to clarify that all charges are clearly shown before final confirmation, and duplicate charges do not occur when completing a single order. However, we recognize that the way information is presented during checkout may have caused uncertainty, and we appreciate you bringing this to our attention.
If you would like, our support team would be happy to review your order in detail and ensure everything is correct, as well as assist with any adjustments where possible.
We value your interest in our products and regret that the experience did not meet your expectations. Your feedback will be shared with our team as we continue working to improve the ordering process.
Warm regards,
The Olavita Team
Olavita Serum Didn’t notice any improvement in my skin
Didn’t notice any improvement in my skin
April 2, 2026
Unprompted review
Reply from Olavita
Hi Mrs Johnson,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you did not notice the results you were hoping for with the Olavita Serum. We understand that skincare products can work differently for each individual, and results may vary depending on skin type and consistency of use.
We truly appreciate you giving the product a try, and your feedback is important to us as it helps us continue to improve.
If there is anything our support team can assist you with regarding your order or usage guidance, please don’t hesitate to reach out—we’re always happy to help.
Warm regards,
The Olavita Team
Mark handled my concerns
Mark handled my concerns, when I received notification that a shipment was on the way and I still have 4 bottles unopened. I love the product and I use it daily although I haven’t seen the results some speak of. But he stopped the subscription and refunded the charge.
Thank you Mark
June 8, 2026
Unprompted review
Reply from Olavita
Hi Glenda,
Thank you for taking the time to share your experience.
We're pleased to hear that Mark was able to assist with your concerns regarding your shipment and subscription. Providing prompt, helpful solutions is important to us, and we're glad he was able to stop the subscription and process your refund smoothly.
We also appreciate your continued support and are happy to hear that you enjoy using the product as part of your daily routine. Results can vary from person to person, and we value your honest feedback.
We'll be sure to share your kind words with Mark. Thank you again for choosing Olavita and for giving us the opportunity to assist you.
Warm regards,
The Olavita Team
Arli was fantastic at answering my…
Arli was fantastic at answering my detailed questions about returning my order. they made the process easy!
Kim
June 8, 2026
Unprompted review
Reply from Olavita
Hi Kimberly,
Thank you for taking the time to share your experience.
We're delighted to hear that Arli was able to answer your detailed questions and make the return process simple and straightforward. Providing clear, helpful support is something we strive for, and it's wonderful to know Arli delivered that level of service.
We'll be sure to pass along your kind words and recognition. Feedback like yours means a great deal to our team.
Thank you for choosing Olavita, and please don't hesitate to reach out if we can assist you again in the future.
Warm regards,
The Olavita Team
Eye Revive is your best friend
The eye revive cream is a great product. I use it day and night. I believe using it twice a day is the way to go, as it reduces swelling in the morning and at night the eye revive can work its magic as you sleep.
May 19, 2026
Unprompted review
Reply from Olavita
Hi Diana,
Thank you for sharing your experience with Eye Revive!
We're thrilled to hear that it has become part of your daily routine and that you're seeing benefits from using it both morning and night. It's wonderful to know you're enjoying how it helps reduce the appearance of puffiness and supports your skincare regimen throughout the day and while you sleep.
We truly appreciate you taking the time to share your feedback, and we're delighted that Eye Revive is delivering such positive results for you.
Thank you for being a valued member of the Olavita community!
Warm regards,
The Olavita Team
“Mark”
“Mark”
Was really kind and efficient with my concern. He was very prompt in answering my emails which reassured me. A credit to your team, thank you.
Julie Richardson
June 8, 2026
Unprompted review
Reply from Olavita
Hi Julie,
Thank you for taking the time to share your feedback.
We're delighted to hear that Mark provided kind, efficient, and prompt support throughout your experience. We understand how important timely communication can be, and we're pleased that his quick responses gave you reassurance and confidence that your concern was being addressed.
We'll be sure to pass along your wonderful comments to Mark. Recognition like yours means a lot to our team and motivates us to continue delivering excellent customer service.
Thank you for choosing Olavita, and we truly appreciate your support.
Warm regards,
The Olavita Team
Mark responded right away and was…
Mark responded right away and was understanding help me cancel my order and make me feel some one listen to me thank you I have nothing bad to say about this company thank you again
June 8, 2026
Unprompted review
Reply from Olavita
Hi Joann,
Thank you for your kind words and for taking the time to share your experience.
We're so pleased to hear that Mark was able to assist you promptly and make the cancellation process easy and stress-free. Making sure our customers feel heard, understood, and supported is very important to us, so it's wonderful to know that was reflected in your interaction.
We'll be sure to pass your feedback along to Mark. Your appreciation means a great deal to our team, and we're grateful for the opportunity to assist you.
Thank you again for your support and for choosing Olavita.
Warm regards,
The Olavita Team
Within four minutes of submitting my…
Within four minutes of submitting my request for a refund, I received verification from Mark that he handled the matter. I was pleasantly surprised by the speed with which this was handled and appreciate Mark’s professionalism.
June 8, 2026
Unprompted review
Reply from Olavita
Hi Kate,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you so quickly and professionally. Providing prompt, efficient support is something we strive for, and it's wonderful to know that your refund request was handled within minutes and exceeded your expectations.
We'll be sure to share your kind words with Mark and the rest of the team. Thank you for choosing Olavita, and please don't hesitate to reach out if there's ever anything else we can help with.
Warm regards,
The Olavita Team
I had to change auto delivery policy
I had to change auto delivery to delivery as needed. I called the Customer Service, and they corrected the problem promptly and professionally. It was one of the best customer services I have ever dealt with. They compensated me for the products already sent me.
The product is excellent I already told my friends about it! I will continue to use it I hope my friends will try too! I have tried so many other products that don't work so I'm happy my search is over!
Lynn Mc
June 5, 2026
Unprompted review
Reply from Olavita
Hi Lynn Mc,
Thank you for sharing your experience and for taking the time to update your delivery preferences with us.
We’re glad to hear our Customer Service team was able to resolve the auto-delivery adjustment quickly and professionally, and that the solution met your expectations. It’s also great to know the compensation process felt fair and smooth for you.
Most importantly, we’re happy to hear you’re enjoying the product from Olavita and that it’s been a positive change after trying so many other options. Your recommendation to friends means a lot, and we truly appreciate your trust and continued support.
If you ever need anything in the future, we’re always here to help.
A company that wants the best for their customers.
I was assisted by the whole team but want to do a shout out for Mark who relieved me of the stress that I had dealing with an order issue. He assured me that all was well and that he and his company only want the best experience for me and that any issues I had were resolved. Thank you, Mark.
June 6, 2026
Unprompted review
Reply from Olavita
Hi Marilyn,
Thank you so much for your thoughtful review.
We're delighted to hear that our team was able to assist you and that Mark helped relieve the stress surrounding your order issue. Providing reassurance, clear communication, and effective solutions is exactly the experience we strive to deliver for every customer.
We'll be sure to share your kind words with Mark. Recognition like this means a great deal to our team.
Thank you for your trust in Olavita and for taking the time to acknowledge the support you received. We're grateful for the opportunity to assist you and look forward to serving you again in the future.
— Olavita Customer Support
Efficient and effective Customer service
Mistake can happen, especially with computer records, etc. My previous order was activated again with a system malfunction and shipped without my reordering . Arti in Customer Support Department was very efficient in finding the cause of the problem and to correct it. Arti was not only effective and professional but also courteous and friendly in correcting the problem. Even though I do not do automatic recurring orders, I will order again when I start using my last bottle. I do like the lotion. I just do not like having too many of the same exp. date in my cabinet. Thank you again for the refund and your fast action.
June 5, 2026
Unprompted review
Reply from Olavita
Hi Tutu,
Thank you for taking the time to share your experience.
We're delighted to hear that Arti was able to quickly identify the issue, resolve it, and provide the level of service you deserved. While system errors can occasionally occur, we always strive to correct them promptly and make things right for our customers.
Your kind words about Arti's professionalism, efficiency, and friendly approach mean a great deal to us, and we'll be sure to share your feedback with her.
We're also glad to hear that you're enjoying the lotion and appreciate your understanding regarding the inventory concern. Thank you for giving us the opportunity to resolve the issue and for your continued trust in Olavita.
We look forward to serving you again when you're ready for your next order.
— Olavita Customer Support
never received product and no refund…
never received product and no refund and they say they have a resolution and removed my review from Trustpilot i 'm totally dissatified with there half as customer support there a bunch of bullshitters i never got refund or product I would tell anyone don't buy from these rip off artist. Still no resolution and no product or refund. order #378509
June 4, 2026
Unprompted review
Reply from Olavita
Hi Hayliana,
We're sorry to see this review, but we would like to clarify that we have been unable to locate an order associated with the information available to us.
At this time, we do not have sufficient order details to verify the purchase, shipment, or refund status that you are referencing. We have previously requested additional information so that we could investigate the matter properly.
Please contact us directly at support@olavita.co with your order number, the email address used for the purchase, or any transaction details so we can review your case.
We are committed to helping customers with legitimate order issues, but we first need enough information to identify the account in question.
— Olavita Customer Support
Arti was very helpful in recovering my…
Arti was very helpful in recovering my order. Great customer service
June 6, 2026
Unprompted review
Reply from Olavita
Hi Janet,
Thank you for your wonderful feedback.
We're delighted to hear that Arti was able to assist you in recovering your order and provide the level of service you deserved. Delivering prompt, helpful, and professional support is something we take great pride in.
We'll be sure to share your kind words with Arti—they will be greatly appreciated.
Thank you for choosing Olavita and for taking the time to share your experience.
— Olavita Customer Support
I haven't been able to test this product yet.
I given it a 5 because I am sure it is a fine product. I have not yet tried it yetg
June 5, 2026
Unprompted review
Reply from Olavita
Hi Angela,
Thank you for your kind review and vote of confidence.
We appreciate your honesty in noting that you haven't had the opportunity to fully try the product yet. We're glad your initial impression has been positive, and we hope you'll enjoy the results once you've had a chance to incorporate it into your routine.
Thank you for choosing Olavita and for taking the time to share your feedback. We look forward to hearing about your experience after you've had the opportunity to use the product.
— Olavita Customer Support
Veronica answered my concerns very…
Veronica answered my concerns very quickly and was very polite. Can I use another face cream after using the product .
June 4, 2026
Unprompted review
Reply from Olavita
Hi Louise,
Thank you for your kind review.
We're delighted to hear that Veronica was able to address your concerns quickly and professionally. We'll be sure to pass along your kind words to her.
Regarding your question, yes, you can generally apply another face cream after using the product. We typically recommend allowing the product to absorb fully into the skin first before applying additional skincare products or moisturizers.
If you'd like personalized guidance based on your skincare routine, please feel free to contact our support team directly, and we'll be happy to help.
Thank you again for your support and for choosing Olavita.
— Olavita Customer Support
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