I have used two bottles of silk peptide intensive lifting ampoule. These are the same people who push the Olavita on to you, really a complete waste of money. There is no way that these things lift o... See more
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My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got... See more
Company replied
Olavita is an excellent company to get in touch with, I sent an email to query something today about my order and within minutes I got an answer straight back which is great as I was expecting to wa... See more
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
I haven't been able to test this product yet.
I given it a 5 because I am sure it is a fine product. I have not yet tried it yetg
June 5, 2026
Unprompted review
Reply from Olavita
Hi Angela,
Thank you for your kind review and vote of confidence.
We appreciate your honesty in noting that you haven't had the opportunity to fully try the product yet. We're glad your initial impression has been positive, and we hope you'll enjoy the results once you've had a chance to incorporate it into your routine.
Thank you for choosing Olavita and for taking the time to share your feedback. We look forward to hearing about your experience after you've had the opportunity to use the product.
— Olavita Customer Support
Veronica answered my concerns very…
Veronica answered my concerns very quickly and was very polite. Can I use another face cream after using the product .
June 4, 2026
Unprompted review
Reply from Olavita
Hi Louise,
Thank you for your kind review.
We're delighted to hear that Veronica was able to address your concerns quickly and professionally. We'll be sure to pass along your kind words to her.
Regarding your question, yes, you can generally apply another face cream after using the product. We typically recommend allowing the product to absorb fully into the skin first before applying additional skincare products or moisturizers.
If you'd like personalized guidance based on your skincare routine, please feel free to contact our support team directly, and we'll be happy to help.
Thank you again for your support and for choosing Olavita.
— Olavita Customer Support
I don’t know I have not gotten anything
May 27, 2026
Reply from Olavita
Hi Bridget,
Thank you for your feedback.
We noticed that this review appears to be based on not having received your order yet, rather than your experience with the product itself.
Most orders are delivered within 7 business days, and depending on when your order was placed, it may still be in transit.
If you have any concerns about your shipment, please contact us directly at support@olavita.co with your order details, and we'll be happy to provide an update.
We kindly ask that you consider updating your review once your order has arrived and you've had the opportunity to evaluate both the delivery experience and the product itself.
— Olavita Customer Support
The customer service rep was very…
The customer service rep was very helpful in resolving issue. She even followed up to make sure I was happy. It’s not often to find such good customer service and its much appreciated
May 30, 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you so much for your kind words.
We're delighted to hear that our customer service representative was able to resolve your issue and followed up to ensure everything was taken care of to your satisfaction. We believe that great service doesn't end with solving a problem—it includes making sure our customers feel supported every step of the way.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team.
Thank you for your support and for taking the time to share your experience.
— Olavita Customer Support
Reply from Olavita
Dear Patricia,
Thank you so much for your wonderful feedback.
We're thrilled to hear that our Customer Service Team was able to assist you quickly and effectively on both occasions. Providing fast, responsive, and helpful support is one of our top priorities, so it's incredibly rewarding to know we made such a positive impression.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
Thank you for your support and for being a valued Olavita customer.
— Olavita Customer Support
Product useless, severely compromised customer service, lack of transparency
I purchased one bottle of Olavita last year via a digital advertisement. Somehow I was unknowingly locked into a subscription, and every 60 days I receive and billed for a new bottle that I repeatedly and adamantly ask to stop. There is no invoice with contact information or documentation of billing, there is no way to reach a human being at customer service. I repeatedly email Olavita customer support advising them to cancel, refund the charnges, and stop shipment of product, and they tell me that in order to process the discontinuation of an account that I never agreed to set up, that I have to complete a TrustPilot Survery - crazy! The shipping label just says Uniuni at LAX with an address that leads to no one.
November 3, 2025
Unprompted review
Reply from Olavita
Hi,
We are concerned by this review because several details do not appear to match our company or fulfillment process.
Specifically, we do not ship products through UniUni LAX, and the shipping information you referenced does not correspond to our records. Additionally, we do not require customers to complete a Trustpilot review in order to cancel a subscription, receive support, or obtain a refund.
At this time, we have been unable to locate an account matching the information provided in your review.
It is possible that you may be referring to a different company or a third-party seller using a similar product name. We would be happy to investigate further if you contact us directly at support@olavita.co with your order number, email address, or any transaction details.
We kindly ask that you verify the merchant involved before attributing these claims to Olavita.
— Olavita Customer Support
Olavita erred honestly, refunded money!
Olavita made an honest error and placed an order and I informed them of it and they acknowledged they had made a mistake and refunded my money but told me to keep the product anyway. That was amazing! I love their products and their honesty!
June 3, 2026
Unprompted review
Reply from Olavita
Hi Carole,
Thank you so much for your kind review and understanding.
While we're sorry that an error occurred, we're pleased that our team was able to identify the issue quickly, take responsibility for it, and provide a resolution that left you satisfied.
Your appreciation for our honesty means a great deal to us. We believe that when mistakes happen, the right thing to do is acknowledge them and make things right for our customers.
We're also delighted to hear that you're enjoying the products.
Thank you again for your support and for taking the time to share your experience.
— Olavita Customer Support
This is a good product and it make my…
This is a good product and it make my face so soft
June 3, 2026
Unprompted review
Reply from Olavita
Hi Debra,
Thank you for sharing your experience with Olavita.
We're delighted to hear that you're enjoying the product and that it has left your skin feeling soft. Feedback like yours is exactly what we love to hear.
Thank you for your support and for taking the time to leave a review.
— Olavita Customer Support
I told your people to cancel the order…
I told your people to cancel the order as I have a 3 month supply and have not even gotten passed the first month 2 evaluate, I DID NOT sign on as a subscription customer, why would you when you are trying a product for the first time. Hate this!!! Now more product is coming , cancel EVERTHING!!!!
June 1, 2026
Reply from Olavita
Hi Dorian,
We're sorry for the frustration this situation caused.
However, we would like to clarify that your subscription has already been canceled, and our team has also processed your refund as requested.
There are no future shipments or recurring charges scheduled on your account.
We understand your concerns and appreciate that you were evaluating the product before deciding whether it was right for you. Since your request has already been fully addressed, we kindly ask that you consider updating your review to reflect the resolution that was provided.
If you have any additional questions, please contact us directly and we'll be happy to assist.
— Olavita Customer Support
Reply from Olavita
Hi Sandy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our explanations regarding product usage and expected results clear, precise, and helpful. We believe that providing accurate information and setting realistic expectations is an important part of helping our customers get the best possible experience with our products.
We truly appreciate your support and thank you for choosing Olavita.
— Olavita Customer Support
Cancellation
Due to personal circumstances, I had to cancel my subscription and any further shipments at this time. This was done immediately and was informed by email that this was taken care of.
June 1, 2026
Reply from Olavita
Hi Karen,
Thank you for taking the time to share your experience.
We understand that personal circumstances can change, and we're glad our team was able to process your cancellation request promptly and provide confirmation right away.
We appreciate your feedback and thank you for giving us the opportunity to assist you.
We wish you all the best and hope to serve you again in the future should your circumstances change.
— Olavita Customer Support
Super Customer Service
The response was immediate and Dan was great in handling the situation. Will be back in the future due to thtr exact service.
June 1, 2026
Unprompted review
Reply from Olavita
Hi Georgietta,
Thank you so much for your wonderful feedback.
We're delighted to hear that Dan was able to assist you promptly and handle your situation so effectively. Providing fast, professional, and caring support is something we strive for every day.
Your kind words mean a lot to us, and we'll be sure to share your feedback with Dan.
We truly appreciate your support and look forward to serving you again in the future.
— Olavita Customer Support
I have pasted the eventual response…
I have pasted the eventual response from Olivia. I am still waiting for a further refund from Olivata. (I did receive a less than $50 previously.) I did check with my credit card company to verify that there was no further refund to my account.
I did use the skin care products morning lotion and 2 times daily eye care according to package directions for 30 days. I saw no improvement to my face and my eyes were itching so badly that even if there had been an improvement in the bags I would have had to quit using it.
I am stuck with hundreds of dollars of useless, worthless products.
Miriam Siriani
Olavita Customer Support
To:
Miriam Siriani
Mon, Mar 30 at 6:34 AM
Hi Miriam,
Thank you for your message, and I’m truly sorry for the experience you’ve had — I completely understand your frustration.
I want to make this right for you. We will go ahead and process your refund, and no further action is required from your side.
Once the refund is completed, it may take a few business days to reflect in your account depending on your payment provider.
In the meantime, if you feel that this resolution addresses your concerns, I would kindly ask if you could consider updating or removing your review to reflect the outcome.
That said, your feedback is important, and we respect your decision either way.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Warm regards,
Olivia
Founder, Olavita
I did not plan on dealing with this on a public forum, but Trustpilot has written that you are waiting for a reply.
On Monday March 23, 2026, I received an email stating that my Order #343020 of 3 bottles of Olavita™ Liquid Solution (3mtl) was I its way. I had already sent numerous emails stating that I did not want any more products and to cancel my subscription. I wrote again and said that I did not want anything and to cancel the order. The eventual reply is as posted above. I still do not have the promised refund.
If I had received it, I would have amended my review to reflect that fact. as it stands now, I have spent hundreds of dollars on two products that do not work and it seems that I am allergic to one of them
I did finally receive the refund of the payment of the unrequested order that I thought I had canceled when I told them to cancel everything.
March 28, 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’ve reviewed your feedback, but we’re currently unable to locate any order under your details.
It’s possible the purchase was made through a different source or under a different email. To help us investigate this properly, please contact us at support@olavita.co with your order information (order number, email used at checkout, or confirmation details).
We’ll be happy to look into this and assist you directly.
— Olavita Customer Support
i ordered ONE bottle and they debited $212.60
i ordered ONE bottle and they debited my account of $212.60
i AM RETIRED ON A SMALL PENSION
THAT MY FRIEND IS THE SAME AS THEFT
i ASKED TO CANCEL BUT THERE IS NO RESPONSE SO i WILL SUE THEM JUST FOR THE PLEASURE OF IT.
SCAM NOTHING ELSE BUT A SCAM
May 30, 2026
Unprompted review
Reply from Olavita
Hi there,
We’re sorry to read your review and understand why you were upset by the charge.
However, after reviewing the order, it appears that the 3+3 package was selected during checkout, and the purchase was processed in USD, not Canadian dollars. The amount charged therefore corresponded to the package selected at the time of purchase.
We would also like to clarify that our agent, Veronica, has already assisted you and processed a refund for your order.
We understand that misunderstandings can happen during checkout, and we sincerely apologize for any confusion this caused.
— Olavita Customer Support
Good service
First class but the only downside is that you have to wait a long time from ordering to receiving it but it does come from abroad. Thank you so much to the team especially Arti
May 17, 2026
Unprompted review
Reply from Olavita
Hi Liz,
Thank you so much for your kind feedback.
We’re delighted to hear that you received first-class service and that Arti was able to assist you throughout the process.
We also appreciate your understanding regarding shipping times. As some orders are shipped internationally, delivery can occasionally take a little longer, but we’re always working to get orders to our customers as quickly as possible.
Thank you again for your patience, support, and kind words for Arti and the team.
— Olavita Customer Support
I’ve used three bottles of Olavita and…
I’ve used three bottles of Olavita and I’ve gotten many complements on how young I look for my age (81). It’s done wonders for my confidence. I recommend it highly.
May 24, 2026
Reply from Olavita
Hi Carolyn,
Thank you so much for sharing your experience.
We’re absolutely delighted to hear that after using three bottles of Olavita, you’ve received so many compliments and, most importantly, that it has helped boost your confidence.
Hearing that our products are making a positive difference for customers like you is incredibly rewarding for our team.
Thank you for your recommendation and for being a valued member of the Olavita family.
— Olavita Customer Support
A recent issue was quickly resolved.
I very much appreciate Arti’s assistance in resolving a recent issue that I experienced. Olavita is a fine product as is their support staff.
May 30, 2026
Unprompted review
Reply from Olavita
Hi Linda,
Thank you for taking the time to share your feedback.
We're delighted to hear that Arti was able to quickly resolve the issue you experienced and provide the assistance you needed.
We also greatly appreciate your kind words about both our products and our support team. Feedback like yours means a lot to us and motivates us to continue delivering the best possible experience for our customers.
Thank you again for your support and trust in Olavita.
— Olavita Customer Support
Sent two e-mails requesting order…
Sent two e-mails requesting order cancellation on the same day of the order. Still no response however I paid by Paypal and they have credited one order. Still have one order outstanding for credit
May 29, 2026
Unprompted review
Reply from Olavita
Hi Ian,
We’re sorry to read this review.
At the moment, we have been unable to locate an order associated with the details available from your review. We can see that PayPal has already assisted with one of the transactions, but we do not have enough information to investigate the remaining concern.
Please contact us directly at support@olavita.co with your order number, PayPal transaction ID, or the email address used for the purchase so we can locate the account and assist you properly.
We would be happy to review the matter as soon as we receive the necessary information.
— Olavita Customer Support
I always received a quick reply to my…
I always received a quick reply to my questions.
Dan on the support team took care of my issue with speed and professionalism
I do appreciate his helping me
May 29, 2026
Unprompted review
Reply from Olavita
Hi Mark,
Thank you so much for your kind feedback.
We’re delighted to hear that Dan was able to assist you with speed and professionalism and that your questions were answered promptly throughout the process.
We truly appreciate you taking the time to recognize Dan’s efforts, and we’ll be sure to share your kind words with him.
Thank you again for your support.
— Olavita Customer Support
I ordered and then changed my mind
I ordered and then changed my mind. When I contacted the company, Arti was so patient and immediately went to work to cancel my order even though I didn't yet have an order number. Arti went through all the steps with me and made extra sure that I would get a refund and not be charged again. This was all within 6 hours of my putting in the order and then changing my mind. I completely trust this company.
May 29, 2026
Unprompted review
Reply from Olavita
Hi Catherine,
Thank you so much for your wonderful feedback.
We’re delighted to hear that Arti was able to assist you promptly and make the cancellation and refund process smooth and stress-free. We understand that plans can change, and our goal is always to make sure customers feel supported every step of the way.
We truly appreciate your kind words about Arti’s patience and dedication, and we’ll be sure to share your feedback with the team.
Thank you again for your trust and support.
— Olavita Customer Support
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