My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
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See what reviewers are saying
I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got... See more
Company replied
If Olavita read my review of 24th June, I still have had no quibble free refund. 2 years now. They keep repeating that they processed my refund, but cannot provide any details of when or how. They... See more
Company replied
I requested a cancellation of the Olavita skin care and sent an email. Within minutes I received a response from customer service representative Mark. They not only cancelled my subscription but offe... See more
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Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
There was a situation of accidentally…
There was a situation of accidentally checking “subscription “ on a new order.
I was able to contact the company and asked questions on how that occurs.
I do not like subscriptions! And as rule never ever order them.
The owner explained how it happened.
So I learned something.
I really love the product. I initially ordered several items and I especially love the eye cream. I’m older and this product does what it claims to do.
I’ve tried many products. This is by far the best.
Stephanie
June 28, 2026
Unprompted review
Reply from Olavita
Hi Stephanie,
Thank you so much for your thoughtful review.
We're delighted to hear that your questions were answered and that we were able to clarify how the subscription option works. We completely understand that subscriptions aren't for everyone, and we're always happy to help customers choose the option that best suits their needs.
It's especially wonderful to hear that you're enjoying the products, particularly the Intense Eye Revive cream. Knowing that you've found it effective after trying many other products truly means a lot to us.
Thank you again for your kind words and for choosing Olavita. We greatly appreciate your support!
Warm regards,
The Olavita Team
NEVER BUY FROM HERE THEY ARE CRIMINALS
As before, my product never arrived, and it has now been 4 months. I talked with customer service and they "fixed the issue" and resent it... However, here we are not getting anything. I hope you used my 250 dollar order money for a good use because I will curse your company and service online every chance I get. You are all thieves.
May 18, 2026
Reply from Olavita
Dear Linda,
Thank you for your message, and we’re sorry to hear about your frustration and the experience you’ve had.
After reviewing your case, we want to confirm that your **order has already been fully refunded**. The refund has been successfully processed on our end, and depending on your payment provider, it may take 3–5 business days to appear in your account.
We understand your concern regarding the non-receipt of your package. While tracking issues can sometimes occur in transit, we have taken this matter seriously and ensured the financial resolution has been completed.
At this stage, there is no further action required on your side.
If you have any remaining questions or need additional clarification, please feel free to reply to this email and we’ll be happy to assist you.
Warm regards,
Olavita Support Team
I have been using Olavita products for…
I have been using Olavita products for several months now and I have been delighted with the results. With my last order I decided to purchase a facial massager. It arrived 2 weeks ago, along with my usual products, but I was disappointed that there were no instructions with it, so I had to just try to work out for myself how to use it and I was delighted with the results. However, after only one week the massager stopped working! With no instructions to check, I contacted them on their customer service chat service to ask how to open the unit to change the battery, but I couldn't get an answer. I was told I would receive an email with instructions, but it didn't arrive. I contacted them again to complain and gave an alternative email address and was again promised that I would receive an email, but nothing arrived! I was so annoyed about this that I decided to email them directly at their support email which was the address given on their website, but it was returned with 'no such address'! I tried again to find an email and I sent yet another email to a different address on their website. Again it bounced back to me with 'address couldn'tbe found'! I'm afraid to force the unit open to look inside because I'm afraid of causing damage, but I really do need to know how to safely change the battery. I'm appalled at the standard of customer service from this company. EDIT: I fainally received a reply from Olavita, stating that my facial massager is rechargeable. IT IS NOT! There is absolutely no port in which to insert a charging lead. In fact, the whole unit is smooth and sealed around the edges and there is NO cavity where a battery is normally inserted. I note that they also supply a rechargeable version at a much higher price but the one I ordered was at a lower price. Anyway, I have now bought a proper rechargeable unit from Amazon for under £40, which is about half the price than the one I bought from Olavita and works very well. I am still disappointed with Olavita about this. It seems they are doing their best to make as much money as they can from customers! I would be happier if they offered me a refund for my initial purchase, but there is no mention of that!
June 15, 2026
Unprompted review
Reply from Olavita
Hi Lynda,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've been enjoying the results from your Olavita products over the past several months. However, we're very sorry to learn about your experience with the facial massager and the frustration you encountered while trying to obtain assistance.
We'd like to clarify that the facial massager is **rechargeable** and does **not** require the battery to be replaced or the unit to be opened. Attempting to open the device may cause damage, so we don't recommend doing so.
We're also sorry to hear about the difficulty you experienced reaching us by email. Our support email is **[support@olavita.co](mailto:support@olavita.co)**, and we're always happy to assist our customers. If you were using a different address, that may explain why your emails were returned.
Please contact us directly at **[support@olavita.co](mailto:support@olavita.co)**, and we'll be happy to help troubleshoot the device or arrange a suitable solution if needed.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Warm regards,
The Olavita Team
Signs of being scammed
They claim a 90 day return policy if you're unhappy with results. They dint tell you up front that you have to take before, during and after photos.
There is no option to contact them.
When you cancel a subscription it is ny product, not for the whole subscription.
June 25, 2026
Unprompted review
Reply from Olavita
Hi Caryl,
Thank you for sharing your feedback.
We would like to clarify a few points mentioned in your review.
We do not require customers to submit before, during, or after photos in order to process a return. Any return or refund requests are handled based on the order details and our return policy terms.
In addition, subscription cancellations apply to the full subscription going forward. Once a subscription is cancelled, no further recurring shipments or charges are generated.
We also want to note that our support team is available via email, and we do assist customers directly with any order or subscription-related questions.
If you are experiencing any specific issue with your order or subscription, we would be happy to look into it further for you. Please feel free to contact our support team directly with your order details so we can assist you promptly.
Kind regards,
The Olavita Team
Veronica is an excellent representative
Veronica is an excellent representatiive for your company! I did not realize I was going to be getting charged each month so I had to cancel! I sent an email on a possible refund! Veronica got back with me immediately! She has already put everything in place for my refund to be returned to me!!! Thank you!! She gave me details and time frame on what to expect!
I hope all your representatives are as sharp and on the spot as she is!!
Thank you again Veronica for your quick response and great service
10/10
Suzanne Creech
June 24, 2026
Unprompted review
Reply from Olavita
Hi Suzanne,
Thank you so much for your kind review.
We’re delighted to hear that Veronica was able to assist you promptly and clearly with your cancellation and refund request. Providing fast, helpful, and transparent support is something we strive for across the team, and it’s great to know your experience reflected that.
We’ll be sure to share your feedback with Veronica — she will really appreciate your recognition.
Thank you again for taking the time to share your experience and for your support.
Warm regards,
The Olavita Team
Response to reviews deserves five stars!
June 23, 2026
Unprompted review
Reply from Olavita
Hi Dona,
Thank you for your kind feedback!
We're delighted to hear that you were pleased with our responsiveness. We believe that every customer deserves timely attention and support, and we're glad that our team's efforts made a positive impression.
Thank you for taking the time to share your experience. We truly appreciate your support and your recognition of our commitment to customer service.
Warm regards,
The Olavita Team
Much appreciated follow up on request to cancel subscription.
I contacted your customer service site to reconfirm that I had asked to have my orders stopped a couple of months ago and I guess the request didn't get through to the automatic shipment site. After several emails and contacts by different people, including Olivia and the latest person being Mark, I am writing to say that I did receive a communication from PayPal confirming that the process for a refund had been started. Thank you very much for the follow up and follow through. FYI, the shipment in question has not arrived yet, so I'm not sure if you were able to stop it before it was sent, or if it is just taking extra long to get across the Pacific. In any case, I want to let you know that I am thoroughly satisfied with the product, I just don't seem to use it as quickly as perhaps it should be used. I will continue to use the items that I still have and thank you again for your follow up. Mahalo & Aloha, Jan
June 19, 2026
Unprompted review
Reply from Olavita
Hi Jan,
Thank you so much for your thoughtful review and for taking the time to provide an update.
We're pleased to hear that our team, including Olivia and Mark, was able to follow up on your request and that you've received confirmation from PayPal that the refund process has been initiated. We understand how important clear communication and follow-through are, and we're glad we could assist.
We're also delighted to hear that you've been satisfied with the product and that your cancellation request was simply due to having more product on hand than you can currently use. We completely understand, and we're happy we could help find a solution that worked for you.
Thank you again for your patience, your kind words, and your continued support of Olavita.
Mahalo & Aloha!
Warm regards,
The Olavita Team
A fast, far better than expected, response from Customer Service
I received a second order when I did not knowingly place an order on a subscription basis. I thought, 'Here i go, fun times ahead, arguing over a subscription that must've been in some fine print somewhere.' HOWEVER, Mark responded immediately and made everything all right. Immediately issued a refund and cancelled any future orders. WHAT A PLEASANT SURPRISE from an online order!
June 22, 2026
Unprompted review
Reply from Olavita
Hi Kathy,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to turn what you expected to be a frustrating situation into a positive one. We understand that unexpected orders can be concerning, and our goal is always to resolve these matters quickly, clearly, and professionally.
We're especially pleased that Mark was able to assist you promptly, process the refund, and cancel future shipments to your satisfaction. We'll be sure to share your kind words with him.
Thank you again for your feedback and for giving us the opportunity to make things right. We truly appreciate your support.
Warm regards,
The Olavita Team
The comprehension and the care they…
The comprehension and the care they treat they customers. Thank you!!!
June 22, 2026
Unprompted review
Reply from Olavita
Hi Ivone,
Thank you for your wonderful review.
We're delighted to hear that you felt cared for and understood by our team. Treating our customers with kindness, respect, and genuine attention is at the heart of what we do, so your feedback means a great deal to us.
Thank you for your support and for taking the time to share your experience. We truly appreciate it!
Warm regards,
The Olavita Team
Reply from Olavita
Hi Rita,
Thank you for taking the time to share your feedback.
We're pleased to hear that our team was able to respond to your inquiry quickly. Providing prompt and helpful support is very important to us, and we're glad your experience reflected that.
We truly appreciate your support and thank you for choosing Olavita.
Warm regards,
The Olavita Team
The quick response made you seem very…
The quick response made you seem very classy. I am a senior citizen and I could swear I did not press automatic delivery. If I did. I apologize. Your product is amazing and your customer service is amazing as well. Keep up the good work and thank you for a wonderful start to my day with no stress... wendy
June 22, 2026
Unprompted review
Reply from Olavita
Hi Wendy,
Thank you so much for your kind words.
We're delighted to hear that our quick response helped make your day a little less stressful. Please don't worry — these things can happen, and we're always happy to help when customers have questions about their orders or subscriptions.
It's especially wonderful to hear that you're enjoying the product and that our customer service team was able to provide the support you needed. Creating a positive experience for our customers is something we take great pride in.
Thank you again for your thoughtful review and for choosing Olavita. We truly appreciate your support and hope you continue to enjoy the product.
Warm regards,
The Olavita Team
Olavita Liquid Solution Age Erase Formula
The product, Olavita Liquid Solution (age erase formula) has an impressive lineup of ingredients, including some we're all familiar with, like hydrolyzed collagen peptides and some I'd never heard of, like Botulism Toxin and Argareline which provide wrinkle care that I've found nowhere else. I accidentally ordered Olavita LS on a monthly subscription, and after receiving several bottles (which will last a long time), decided to cancel the subscription. It's not often that you get a response from the company namesake but the response from Olivia was polite and swift. She told me that Mark would be helping me, and within hours, I had an amazing letter from Mark confirming the cancellation and refunding the most recent shipment, which I was instructed to keep. You can't ask for more than a facial serum with exciting ingredients and a company with customer service that goes above and beyond.
June 21, 2026
Unprompted review
Reply from Olavita
Hi Jayne,
Thank you so much for your thoughtful and detailed review.
We're delighted to hear that you've enjoyed the product and appreciated its unique blend of ingredients. It's wonderful to know that you took the time to explore the formula and found it to be a valuable addition to your skincare routine.
We're also grateful for your kind words about Olivia and Mark. Providing exceptional customer service is just as important to us as creating great products, and we're thrilled that your subscription concerns were handled promptly, professionally, and to your satisfaction.
We'll be sure to share your feedback with both Olivia and Mark. Reviews like yours mean a great deal to our team and motivate us to continue delivering the highest level of service possible.
Thank you again for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
HORRIBLE HORRIBLE COMPANY TO DEAL WITH - BUNCH OF CROOKS
HORRIBLE HORRIBLE COMPANY TO DEAL WITH!!! It took 3 months to get my money back which I had to fight for & constantly calling them (without return phone calls), emails, etc. Wanted a 10% restocking fee!!! I did not see that anywhere on the website. It actually says: " Try it for 90 days and if you're not completely satisfied, for any reason, send it back and we'll refund the FULL AMOUNT OF YOUR PURCHASE"
They are a bunch of crooks trying to make money out of innocent people like us. Stay away from this company - I can't begin to tell you the nightmare that I went through.
March 22, 2026
Unprompted review
Reply from Olavita
Hi Olena,
Thank you for your message, and we’re sorry to hear about your experience.
We would like to confirm that your refund has already been fully processed since June, and the case has been successfully resolved on our side. Depending on your payment provider, it may take 3–5 business days for the refund to appear in your account if it has not already reflected.
We understand your frustration regarding the restocking fee and the return policy. We regret any confusion this may have caused, and your feedback has been shared with our team for review.
At this stage, your order has been fully closed and no further action is required from your side.
If you have any remaining questions or need further assistance, please feel free to reply to this email.
Kind regards,
The Olavita Team
Dan was very understanding and was…
Dan was very understanding and was helpful in canceling my order. I appreciate the options given to me and the speed of which the issue was resolved. Thank you Dan
June 18, 2026
Unprompted review
Reply from Olavita
Hi Christine,
Thank you for sharing your experience.
We're delighted to hear that Dan was able to assist you and make the cancellation process smooth and easy. We understand that situations change, and we're glad he provided helpful options and resolved your request quickly.
We'll be sure to pass along your kind words to Dan. Providing understanding, efficient, and supportive customer service is something our team truly values.
Thank you again for your feedback and for giving us the opportunity to assist you.
Warm regards,
The Olavita Team
Your company should tell the truth
Your company should tell the truth! This product DOES NOT WORK -PERIOD!
However, is writing positive reviews, might not be a real consumer. Unfortunately, the product (used six bottles) is rubbish!
June 18, 2026
Unprompted review
Reply from Olavita
Hi Marcy,
We're sorry to hear that the product did not meet your expectations.
However, after reviewing our records, we have been unable to locate an order associated with the details provided in this review. Because we cannot identify a corresponding purchase, we are unable to verify the claims regarding the number of products used or the experience described.
We also respectfully disagree with the suggestion that positive reviews on our profile are not from genuine customers. We welcome feedback from all customers, whether positive or negative, and our reviews reflect a wide range of experiences.
If you have purchased from Olavita, we encourage you to contact our support team directly with your order number or the email address used for the purchase so that we can investigate your concerns further.
Kind regards,
The Olavita Team
Prompt attention to my shipping issue
Mark was very prompt and helpful with my shipping issue
June 18, 2026
Unprompted review
Reply from Olavita
Hi Courtney,
Thank you for taking the time to share your feedback.
We're glad to hear that Mark was able to assist you quickly and help resolve your shipping concern. Providing prompt and helpful support is something we strive for, and we're pleased that your experience reflected that.
We'll be sure to share your kind words with Mark. Thank you for choosing Olavita and for trusting our team to assist you.
Warm regards,
The Olavita Team
Mark
Mark: First, I would like to thank you for your response to my cancellation. I must say, the product is great, and I gave my daughter a bottle. She loves it too. The only reason I had to cancel is the cost. Just my social security is hard to keep up with the higher cost of everything. I will say that if I have extra cash, I will purchase again. Not only is your product great, but I must say I have NEVER had a customer service representative, namely MARK, take care of me with such passion for the product, but also understood and answered my request quickly and professionally. All the more reason I have nothing to say but good about your company and product, and will order again when I can afford it. Thank you very much, Mark, for your help in this matter.
Mary Greenawalt
June 17, 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you so much for your heartfelt review and for sharing your experience with us.
We're truly grateful to hear that you enjoyed the product and that your daughter is enjoying it as well. We completely understand that circumstances change, and we appreciate you giving Olavita a try and sharing your honest feedback.
We're especially thankful for your kind words about Mark. Providing compassionate, understanding, and professional support is something we value deeply, and we're so pleased that Mark was able to assist you with your cancellation request and make the process a positive experience.
We'll be sure to share your message with Mark — feedback like yours means a lot to him and the entire team.
Thank you again for your support, and we hope to welcome you back whenever the time is right.
Warm regards,
The Olavita Team
Great Customer Service
Customer service at Olavita is excellent! Texting back and forth with the employees, I found Olavita is eager to please every customer. I haven't used the product long enough to rate it. My hope is that it is as good as it sounds.
May 18, 2026
Unprompted review
Reply from Olavita
Hi Barbara,
Thank you for your kind review.
We're delighted to hear that you've had a positive experience with our customer service team. Providing responsive, helpful, and customer-focused support is very important to us, and we're glad that this was reflected in your interactions with our team.
We appreciate that you're still early in your journey with the product, and we hope it meets your expectations as you continue using it. Results can vary from person to person, and consistency is key when incorporating any skincare product into your routine.
Thank you for choosing Olavita and for sharing your experience. We truly appreciate your support.
Warm regards,
The Olavita Team
I know a lot of folks complain about…
I know a lot of folks complain about the customer service, but I've never had a problem. They've always been very responsive. Shout out to Mark most especially! I just mistakenly placed an order twice, and he immediately processed the refund for me.
June 18, 2026
Unprompted review
Reply from Olavita
Hi Ella,
Thank you for taking the time to share your experience.
We're delighted to hear that you've consistently had positive experiences with our customer service team. Providing prompt and helpful support is very important to us, and we're especially pleased that Mark was able to assist you quickly with your duplicate order and process the refund right away.
We'll be sure to pass along your kind words to Mark. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible service.
Thank you for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
Best customer service
By far, Marc provided me the best customer service I have had anywhere in the last several years. He acted quickly and sent me a kind and understanding letter in response to me canceling my subscription. I have had no other company react so promptly and accepting of my decision.
June 18, 2026
Unprompted review
Reply from Olavita
Hi Lee,
Thank you so much for your wonderful feedback.
We're delighted to hear that Marc provided such a positive experience and was able to assist you quickly with your subscription cancellation. We understand that circumstances change, and our goal is always to make these processes as smooth, respectful, and easy as possible for our customers.
We'll be sure to share your kind words with Marc. Feedback like yours means a great deal to our team and highlights the importance of providing thoughtful and understanding support.
Thank you again for taking the time to share your experience and for choosing Olavita.
Warm regards,
The Olavita Team
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