I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cancelled the auto ship and they…
I cancelled the auto ship and they continued to ship .Now I have to orders to return.
May 12, 2026
Unprompted review
Reply from Olavitaskin
Hi there,
We’re sorry to hear about your experience.
At this time, we’re unable to locate any order under your name based on the information provided. It’s possible the purchase was made under a different email or through another source.
Please reach out to us at support@olavita.co
with your order details so we can look into this and assist you directly.
— Olavita Customer Support
Good customer service
I was apparently signed up for a subscription without my knowledge, but they very quickly & easily cancelled it, and refunded an order I did not place. Jerry from support was most helpful!
May 11, 2026
Unprompted review
Reply from Olavitaskin
Hi Ella,
Thank you for sharing your experience — we really appreciate it.
We’re glad Jerry was able to assist you with the cancellation and help find a solution.
— Olavita Customer Support
Customer service handled my concerns…
Customer service handled my concerns quickly and effectively.
May 2, 2026
Unprompted review
Reply from Olavitaskin
Hi Brenda,
Thank you for sharing your experience — we truly appreciate it.
we’re glad our team has been able to support you with quick and personal service.
Thank you again for your support.
— Olavita Customer Support
Arti showed me my mistake
Arti showed me my mistake. He cancelled my account for me.
April 30, 2026
Unprompted review
Reply from Olavitaskin
Hi Janet,
Thank you for your kind words — we really appreciate it.
We’re glad to hear your issue was resolved quickly and that you had a great experience with our customer support team.
— Olavita Customer Support
I made an error in ordering one of…
I made an error in ordering one of their products and their customer team facilitated a cancellation and a refund without making me feel badly about it
April 28, 2026
Unprompted review
Reply from Olavitaskin
Hi Maria,
Thank you for sharing your experience.
We’re glad our team was able to help you correct the order and handle the cancellation smoothly — that’s exactly what we aim for.
— Olavita Customer Support
The OLAVITA company has wonderful…
The OLAVITA company has wonderful customer service and a wonderful product. Always answered any questions I had in a timely manner. I am 100% satisfied with the product and the Customer Service that CARLOS gave me.
April 27, 2026
Unprompted review
Reply from Olavitaskin
Hi Carol,
Thank you for your kind words — we truly appreciate it.
We’re glad to hear you’re satisfied with both the product and the support you received. We’ll make sure Carlos sees your feedback as well.
— Olavita Customer Support
Very good customer satisfaction is…Carlos
Very good customer satisfaction is reported! Carlos was so helpful!
April 27, 2026
Unprompted review
Reply from Olavitaskin
Hi Rosalie,
Thank you for your feedback — we really appreciate it.
Great to hear Carlos was able to help you — we’ll be sure to pass this along to him.
— Olavita Customer Support
Sadly my order was incomplete and I…
Sadly my order was incomplete and I have been calling and emailing for a month since my partial product was delivered. I ordered three products yet only two products were delivered. With a month of reaching out to Olavita, I have heard nothing from this company. They were sure to charge me upfront and take my full payment but once delivered you are unable to respond, which leads me to believe that you don't care about your clientele. I am enjoying the two products but the package was all supposed to be used in unison, which is hard to do with only two thirds of my order. I am not sure how to legally start a claim but I will be this week. Very disappointing and very unprofessional
Sandy B.03/25/26
March 24, 2026
Unprompted review
Reply from Olavitaskin
Hi Sandy,
We’ve reviewed your feedback, but we’re currently unable to locate any order under your name or details.
To properly assist you, please reach out to us at support@olavita.co with your order information (order number, email used at checkout, or any confirmation details), and we’ll look into this immediately.
We’re here to help resolve this for you.
— Olavita Customer Support
Frances listened and handle my issue…
Frances listened and handle my issue immediately
thank you
April 23, 2026
Unprompted review
Reply from Olavitaskin
Hi Mary,
Thank you for your feedback — we truly appreciate it.
We’re glad to hear Frances was able to assist you quickly and take care of your issue. We’ll be sure to pass along your kind words.
If you ever need anything, feel free to reach out to us at support@olavita.co
or through our help portal.
— Olavita Customer Support
I felt like the website was impossible…
I felt like the website was impossible to navigate. Once you are in making an order then it keeps adding add ons. I will change this rating once this mess is cleared up. What address do I return product to and also I need a shipping or return invoice.
Thank you
Tami Susha
February 25, 2026
Unprompted review
Reply from Olavitaskin
Dear Tami,
Thank you for your feedback, and we’re sorry to hear about your experience with the website.
We understand how frustrating this must be and would be happy to assist you with your return, including providing the correct return address and any required documentation.
Please reach out to us directly at support@olavita.co, and our team will guide you through the process and make sure everything is handled properly.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
Olavita Support Team
My problem was resolved.
April 20, 2026
Unprompted review
Reply from Olavitaskin
Hi Karen,
Thank you for your update — we’re glad to hear your issue has been resolved.
If you ever need anything further, please don’t hesitate to reach out to us at support@olavita.co
or through our help portal.
— Olavita Customer Support
Refund
I had to cancel my order the team was very helpful in dealing with my situation and Arti was very kind and gave me a full refund that should be in my account in a few days Thank you
April 18, 2026
Unprompted review
Reply from Olavitaskin
Hi Lydia,
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re glad to hear Arti was able to assist you and resolve the situation with care. We’ll be sure to pass along your kind words.
If you need anything further, feel free to reach out to us at support@olavita.co
or through our help portal.
— Olavita Customer Support
Your delivery system was very good and…
Your delivery system was very good and on time
I am canceling my subscription because I want to try other products from other brands. I have no complaints on the products from your company
April 17, 2026
Unprompted review
Reply from Olavitaskin
Hi Linda,
Thank you for your kind feedback — we truly appreciate it.
We’re glad to hear your delivery experience was smooth and on time, and we respect your decision to explore other products.
If you ever decide to return or need any assistance in the future, feel free to reach out to us at support@olavita.co
or through our help portal.
— Olavita Customer Support
Did not cancel my subscription.
I just received another tube of Intense Eye Revive. I have sent several emails asking for cancelation of my subscription and was assured that it was done. I don't understand why they sent and charged another tube of it. I am disabled and this is making me sicker. I cannot seem to get the subscription canceled.
April 13, 2026
Unprompted review
Reply from Olavitaskin
Hi Dianne,
I’m really sorry this happened — I understand how upsetting and stressful this must be, especially given your situation.
This is not the experience we want for you, and we’d like to make sure your subscription is fully handled and no further shipments or charges continue.
You can manage your subscription directly through our self-service portal here:
https://help.olavita.co/session
Or please email us at support@olavita.co, and we will take care of this for you as a priority.
We’re here to help get this resolved.
Very Disappointed in your service
i asked to cancel my account, and have an email that my account waS CANCELLED . I am still being charged for product I am not interested in.
March 31, 2026
Unprompted review
Reply from Olavitaskin
Hi Channa,
I’m really sorry to hear this — especially after you were already told your account was canceled.
That’s definitely not the experience we want for you, and we’d like to look into this right away and make sure everything is fully stopped and corrected.
Can you please reach out to us at support@olavita.co, or use our help portal here so we can review your account and fix this as quickly as possible:
https://help.olavita.co/session
We’ll make this a priority.
I did not request a subscription for…
I did not request a subscription for this product. The amount of product was TINY. Not worth the money. Please cancel all further shipments. I did not request a subscription in the first place!
April 1, 2026
Unprompted review
Reply from Olavitaskin
Hello Louisa,
We’re sorry to hear about your experience and understand your concerns.
Subscriptions are always disclosed at checkout, but we understand this may not have been clear, and we apologize for any confusion caused. We have also reached out to you directly to assist further.
You can manage or cancel your subscription anytime through our self-service portal on our website for immediate control.
Regarding the product size, it is a standard 30ml serum, which is typical for this type of skincare product.
We’d appreciate the opportunity to resolve this for you — please check your email or contact our support team so we can assist further.
Thank you.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY I received my third shipment, after calling and emailing several times. This is such a scam. When I go into my account transactions it shows the subscription is cancelled after my many emails and phone calls. But, again today I was charged the monthly fee and said product was in shipment. How do I get out of this mess?
April 8, 2026
Unprompted review
Reply from Olavitaskin
Hi Margo,
We recently came across your review and wanted to personally reach out.
We’re truly sorry that your experience with Olavita hasn’t met expectations — this is not the experience we aim to provide. We would really appreciate the opportunity to make this right for you.
If you’re open to it, please reply to this email so we can review your case in detail and work toward a fair resolution.
You can also manage your subscription anytime through our self-service portal here:
https://help.olavita.co/session
From there, you can pause, cancel, or adjust your orders quickly and easily.
We’re here to help and would genuinely value the chance to improve your experience.
Warm regards,
Olavita Customer Care Team
subscribe
I did not appreciate being unaware of this subscription. we are now on 3rd shipment and payment of over $100!
Please cancel immediately and provide a refund for the month of March & April, as I have contacted you requesting
February 6, 2026
Unprompted review
Reply from Olavitaskin
Hello Gardenia,
We’re sorry to hear about your experience and understand your concerns.
Subscriptions are always disclosed at checkout, but we understand this may not have been clear, and we apologize for any confusion caused. We have also reached out to you directly to assist further.
You can manage or cancel your subscription anytime through our self-service portal on our website for immediate control.
Regarding the product size, it is a standard 30ml serum, which is typical for this type of skincare product.
We’d appreciate the opportunity to resolve this for you — please check your email or contact our support team so we can assist further.
Thank you.
Dear Olivita
Dear Olivita: Thank you for your immediate response. I’m looking forward to my refund of my $44 dollars, Pre-the 90 day cancellation period.—Sincerely, Irene Boyle
April 7, 2026
Unprompted review
Reply from Olavitaskin
Dear Irene 🥰
We thank you so much for your good words!
If you need our assistence do not hesitate to email us at support@olavita.co
Communication was very quick and…
Communication was very quick and helpful.
April 6, 2026
Unprompted review
Reply from Olavitaskin
Hello Rick,
Thank you for your feedback, we really appreciate your good feedback!
If you have any concerns regarding your order, please don’t hesitate to reach out to us at support@olavita.co , and our team will be happy to assist you and find a suitable solution.
Thank you.
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