The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more
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The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more
I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more
Company replied
I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more
Company details
Written by the company
We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.
Contact info
2/18-20 Main St, 5095, Mawson Lakes, Australia
- support@oliviajewelry.com
- oliviajewelry.com
3.7
Average
988 reviews
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Replied to 54% of negative reviews
Typically replies within 1 week
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Low quality jewelry. Awful customer service
Their jewelry is average at best and the customer. Service is awful. Their website did not disclose a 15% restocking fee, I want to sent them a screenshot showing them that, they didn't care and continue to push their additional fees on me. I would never purchase from them again and I highly recommend you avoid them at all costs. Jewelry is trashy as well.
June 19, 2026
Unprompted review
Reply from Olivia Jewelry
Hi Kathryn,
I'm genuinely sorry this is how things have gone. A return that leaves you feeling argued with over a fee is not the experience anyone should have with Olivia Jewelry, and I want to put it right. I'd like to look into the restocking fee on your order personally, so please email us at support@oliviajewelry.com and ask for this to come straight to a manager. I also hear you on the jewelry itself, and I don't want that to be your lasting impression of us. We'd love the chance to make this right for you.
Unexpected response
I commented on face book about a problem with my beautiful necklace within a few hours customer service contacted me and a replacement necklace is on its way.
5*customer service no quibble guarantee fast and efficient well done Olivia jewellery I will definitely buy again 💛🧡
June 18, 2026
Unprompted review
Great gifts
June 20, 2026
Unprompted review
Very pleased with Olivia Jewelry
Very pleased with Olivia Jewelry. Its jewelry is exquisite and its customer service is one of the best I’ve encountered. I highly recommend this store for the quality of its jewelry, its quick delivery and its fantastic customer service. Our twin granddaughters are going to love their gifts of beautiful bracelets.
June 20, 2026
Unprompted review
Great company to buy beautiful gifts
Great company to buy beautiful gifts
June 19, 2026
Unprompted review
Really lovely jewellery and easy to…
Really lovely jewellery and easy to order
June 17, 2026
Unprompted review
Discounts help I love your jewelry good…
Discounts help I love your jewelry good quality jewelry
June 15, 2026
Unprompted review
Gorgeous necklace
Gorgeous necklace, took a long time to arrive but worth the wait!
June 15, 2026
Unprompted review
Broke within a month
I ordered my bracelet and it took longer than expected to arrive. Quality was bad, beads were on elastic thread which broke within less than a month of receiving it and I didn't even wear it every day. I've sent two emails with no response to supplier. Definitely not recommending.
June 2, 2026
Unprompted review
Reply from Olivia Jewelry
Hi Margaret,
I'm sorry to hear the bracelet broke so soon, and a piece failing within a month is exactly what our 2-year warranty is there to cover, so I'd genuinely like to replace it for you. Responding quickly to every customer is something we take real pride in, which is why I'm concerned we have no record of the two emails you mention, and I'd like to get to the bottom of it. We've also recently had others impersonating Olivia Jewelry, so it's worth double-checking your order came through our official store at oliviajewelry.com. If you email support@oliviajewelry.com with your order number, we'll look into it straight away and make sure you're properly looked after. We'd really like to put this right for you.
Product Quality and Customer Service Abysmal
I bought a gold beaded charm bracelet with cross and birthstone charm. I paid €34ish and €3ish delivery so expected good quality. The bracelet arrived after a few weeks. Inside was a little cellophane packet with my bracelet. I was so disappointed as it looked like a child's toy for maybe a few euros.
I wanted to return it and e-mailed the company. I was given an address in China (the address on the packet was Irish). I asked if they had a pre-paid label, I was told no and I couldn't send it to the Irish address.
At this stage I decided I would contact someone regarding my consumer rights. I decided I might try on the bracelet. As I did the elastic snapped in two. No force was used.
I haven't heard back from the company since. I will follow up.
Basically, if a person asked me whether the quality of the product, price, customer service etc was good, I would have to say absolutely not and advise that I would never shop with the company again.
May 21, 2026
Unprompted review
Reply from Olivia Jewelry
I'm really sorry you've been left with a bracelet like this and no proper way to return it. I want to be straight with you, because the details here don't match how Olivia Jewelry operates: we don't ship in plain cellophane, we don't use a returns address in China, and we'd never leave you without a return solution. That makes me concerned you may have bought from a website impersonating us, which is something we've sadly been seeing more of lately. If you email support@oliviajewelry.com with your order number and a photo of the packaging, we'll confirm whether it came from us, help you however we can, and report the seller if it's a fake. We don't want anyone left out of pocket using our name.
Avoid shopping with the company at all costs
First time ordering from the company and never again. I placed the original order end of March and received a necklace that was faulty and not the quality i had expected as advertised. I contacted the company beginning April and was offered a replacement. After 2.5 months mid June, after many emails chasing on where the replacement order was, requesting a refund and not been given any clear or firm guidance on when the replacement item was going to be shipped i had to threaten legal action and only then they reluctantly processed my refund.
It's shocking the appalling customer service and been told the same line repeatedly that there is no firm delivery date and to have taken your money and not been able to wear a piece of jewellery you had bought over 2.5 months ago is a clear sign there are issues with this company. I will never purchase from them again and it's very misleading seeing plastered all over social media there adverts claiming that their jewellery is good quality and that they ship within 3-5 days which is all a lie
June 9, 2026
Unprompted review
Easy to maneuver through.
June 13, 2026
Unprompted review
The quality is crap the I did not…
The quality is crap the I did not Google I just hit an ad on YouTube and obviously it too me to a fake. This happens before so now I know not to by from ads on anything. I paid over fifty dollars for two bracelets that look like dollar store crap one was a gift for my bestfriend and I'm embraced to give it to her. It took 2 mo ths to me and when I complained I saw it was a Chinese email so I did not expect to get the bracelet I ordered but it's awful google and find the real store if it's even possible
June 5, 2026
Unprompted review
Reply from Olivia Jewelry
Hi Laurie,
I'm really sorry you got caught out by this, and you're right that it wasn't us. A YouTube ad to an unfamiliar site, a Chinese support email, a two-month wait and dollar-store quality are all signs of a counterfeit seller using the Olivia Jewelry name, which we're sadly seeing more of lately. Our only store is oliviajewelry.com, and our real pieces are nothing like what you received. If you'd like a hand, email support@oliviajewelry.com and we'll help you report the fake and look into getting your money back through your card provider. I'm sorry their scam landed on a gift for your friend, and I hope we can help you put it right.
Awesome 🌟 and Amazing Gorgeous 😍 ❤️ Love…
Awesome 🌟 and Amazing Gorgeous 😍 ❤️ Love ❤️ them ❤️ Excellent And Outstanding 💯 Beautiful 😍
June 11, 2026
Unprompted review
Ordering easy
June 11, 2026
Unprompted review
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