The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more
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We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.
Contact info
2/18-20 Main St, 5095, Mawson Lakes, Australia
- support@oliviajewelry.com
- oliviajewelry.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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I ordered a twinning necklace for me…
I ordered a twinning necklace for me and my husband for our 30th Wedding Anniversary. It is a perfect gift. Very classy and elegant but yet not pricey. Very affordable for people who's in a budget but yet wants to experience a something special remembrance for a love milestone. Thank you Olivia Jewelry for being part of our 30th celebration. I just really hope these necklace will last...
This necklace is for my sister and she…
This necklace is for my sister and she wants one just like this. Quality and style look beautiful.
It was quick and easy
It was quick and easy! Can’t wait to see my necklaces! The ordering process was seamless.
I liked the ad for the nice jewelry it…
I liked the ad for the nice jewelry it was also customizable!
Very very very poor quality! Dont buy!
Very very very poor quality! The necklace looks great on photos. It’s not that necklace at all. The color is even reddish gold color which I hate and it is not like that on photos at all. The quality is terrible. And its not cheap! Hope you are reading those comments before you buy things because I didnt! I am regretting that I spent my 70 euro on something like this!
What a great experience
What a great experience! So after seeing my twentieth Instagram ad I caved and placed an order. And I am not sorry! I will admit that I started to get concerned after about ten days with no movement. So I wrote to customer service. I quickly got a response which was very clearly a person, not a robot. So that calmed me down. Yes, my order did take about three weeks to arrive. I’m used to Amazon shipping times! BUT it was absolutely worth the wait! I love my necklace! And it was such a great price for such a top quality piece. My only regret is that I’m not on commission because I have “sold” so many! I don’t gate keep! I tell everyone where to get it! It is really beautiful and I feel bad that I ever worried.
This is my first time ordering
This is my first time ordering. The website is beautiful and easy to navigate. Excited to get my items
Easy to navigate
Easy to navigate, love the jewelry, this is my second time ordering. Absolutely loved it
Beautiful jewelry
Beautifully designed and love the…
Beautifully designed and love the personalization options. Crossing my fingers it truly doesn't tarnish like they claim.
So many unique pieces
So many unique pieces. I received my first order quickly and it did not disappoint! Love that the jewelry is waterproof and tarnish free.
My first time ordering you make it hard…
My first time ordering you make it hard to decide what I want all your jewelry is beautiful I can’t wait to get my items I bought for my daughter birthday and a bracelet for myself I will be making a review once I receive it. Thank you 😊
I bought a necklace and it was exactly…
I bought a necklace and it was exactly what I wanted. Thank you Olivia for the thoughtfulness and care.
Carla Palmisano
Super easy to order sale item and check…
Super easy to order sale item and check out.
Beautiful jewelry
Beautiful jewelry, great prices... I emailed a question, fast response and helpful.
Elegant, unique but very affordable
Beautiful selection and reasonable prices with special discounts on top! Very user friendly web site.
DO NOT WASTE YOUR MONEY ON THIS CHEAP…
DO NOT WASTE YOUR MONEY ON THIS CHEAP COMPANY
Their return policy is a joke and will cost you more money
This is what they sent me:
Regarding the Beaded Birthstone Cross Charm Bracelet, we are very sorry to hear that it did not meet your expectations. We certainly never want our customers to feel disappointed with their purchase.
To help resolve this, we can offer you the following options:
Option A: Return for Refund
You may return the bracelet to our US or Australia warehouse. Once received, we can process a refund minus a 15% restocking fee. Return shipping costs would be the customer’s responsibility.
Option B: Keep the Bracelet and Receive Full Store Credit
You may keep the bracelet and we will issue you full store credit for its value. No return would be required.
UPDATE
After i sent a complaint email expressing my dissatisfaction at the quality of
the jewellery & at the options to obtain a refund Olivia Jewellery have now apologised & issued a full refund for the 2 bracelets.
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