Olivia Jewelry Reviews 

988
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's appearance, often finding items gorgeous, well-packaged, and of good quality and craftsmanship. The ordering process is generally simple, and customer service is frequently praised for being responsive and helpful, sometimes offering replacements or refunds. However, some customers noted significant quality issues, such as items breaking, clasps failing, birthstones falling out, or products appearing cheap and not matching website images. Delivery times are a common concern, with many experiencing significant delays, especially around holidays, and items arriving much later than promised. Though some reported positive interactions, others were dissatisfied with customer service, citing unhelpful responses or unfulfilled promises for replacements or credits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and appearance. Many customers praise the jewelry... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the stunning and unique... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process simple... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, sometimes taking... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the quick, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more


Company details

  1. Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

988 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(988)

553 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a twinning necklace for me…

I ordered a twinning necklace for me and my husband for our 30th Wedding Anniversary. It is a perfect gift. Very classy and elegant but yet not pricey. Very affordable for people who's in a budget but yet wants to experience a something special remembrance for a love milestone. Thank you Olivia Jewelry for being part of our 30th celebration. I just really hope these necklace will last...

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Very very very poor quality! Dont buy!

Very very very poor quality! The necklace looks great on photos. It’s not that necklace at all. The color is even reddish gold color which I hate and it is not like that on photos at all. The quality is terrible. And its not cheap! Hope you are reading those comments before you buy things because I didnt! I am regretting that I spent my 70 euro on something like this!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience! So after seeing my twentieth Instagram ad I caved and placed an order. And I am not sorry! I will admit that I started to get concerned after about ten days with no movement. So I wrote to customer service. I quickly got a response which was very clearly a person, not a robot. So that calmed me down. Yes, my order did take about three weeks to arrive. I’m used to Amazon shipping times! BUT it was absolutely worth the wait! I love my necklace! And it was such a great price for such a top quality piece. My only regret is that I’m not on commission because I have “sold” so many! I don’t gate keep! I tell everyone where to get it! It is really beautiful and I feel bad that I ever worried.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

My first time ordering you make it hard…

My first time ordering you make it hard to decide what I want all your jewelry is beautiful I can’t wait to get my items I bought for my daughter birthday and a bracelet for myself I will be making a review once I receive it. Thank you 😊

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY ON THIS CHEAP…

DO NOT WASTE YOUR MONEY ON THIS CHEAP COMPANY

Their return policy is a joke and will cost you more money

This is what they sent me:
Regarding the Beaded Birthstone Cross Charm Bracelet, we are very sorry to hear that it did not meet your expectations. We certainly never want our customers to feel disappointed with their purchase.

To help resolve this, we can offer you the following options:

Option A: Return for Refund
You may return the bracelet to our US or Australia warehouse. Once received, we can process a refund minus a 15% restocking fee. Return shipping costs would be the customer’s responsibility.

Option B: Keep the Bracelet and Receive Full Store Credit
You may keep the bracelet and we will issue you full store credit for its value. No return would be required.

UPDATE
After i sent a complaint email expressing my dissatisfaction at the quality of
the jewellery & at the options to obtain a refund Olivia Jewellery have now apologised & issued a full refund for the 2 bracelets.

May 25, 2026
Unprompted review

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