Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
Company replied
I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
Company replied
Total disaster!! Poor and useless support service. Cant login to my account already 2 weeks. Provided all requested files to verify myself for phone number manual update. Got the con... See more
Company replied
Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing Experience with OlkyPay
I opened an account with OlkyPay two weeks ago, and my experience has been nothing short of frustrating. Despite multiple attempts to get my account verified, I am still waiting. Currently, I have €300 stuck in my account, and there's no way to access or use these funds.
I have sent two emails to their support team, hoping for some assistance or at least an acknowledgment, but I have received absolutely no response. Their customer support is practically non-existent.
Based on my experience, I cannot recommend OlkyPay as a reliable neo-bank. The lack of communication and the delay in account verification are unacceptable.
Giulia Mosetti
July 29, 2024
Unprompted review
All professionally managed.
July 25, 2024
Reply from Olky
Bonjour,
Nous sommes ravis de lire votre commentaire 🤗
Nous vous remercions pour les 5 ⭐🤗
Nous sommes à votre disposition si vous avez la moindre question.
Très belle journée ! ☀️
L'équipe Compte Olky Pro
Absolute scammers
You have to deposit the opening fee before they even decide they will open your account or not. I deposited the opening fee and after asking crazy amount of information and documentation through NOT ENCRYPTED EMAILS they sent me an invoice with all the money I deposited in my olky account. They took ALL my money and they said sorry we can't open for you an account and we will keep all the money as ( hourly research time ).
They are definitely scammers and I am very glad they won't board me in, because with their way of processing data through non encrypted emails and stealing clients money, i wouldn't trust them with my company funds anyway.
July 16, 2024
Unprompted review
Reply from Olky
Hello,
We have taken note of your comment.
It is important to specify that, as a payment institution, OlkyPay cannot, under any circumstances, act on any account or block funds without a valid and verified reason.
Furthermore, we are supervised by the ACPR (“Autorité de Contrôle Prudentiel et de Résolution”) and for regulatory reasons, we are sorry to inform you that we are unable to respond to your requests, in order to comply with our professional secrecy obligations.
Yours faithfully
The Olky Pro Account Team
I had a very poor experience with this…
I had a very poor experience with this bank and may need to involve the Justice Department to get my refund.
June 1, 2024
Unprompted review
Reply from Olky
Hello,
We have read your comment and are sorry to hear of your disappointment. However, we were unable to identify you in our customer database due to a lack of information left despite our request.
Please contact our customer service department via the following link:
https://support.olkypay.com
Yours faithfully
The Olky Pro Account Team
Reply from Olky
Bonjour,
Un grand merci pour les 5 étoiles 🤩
Notre service client fait son maximum pour vous offrir la meilleure expérience possible !
Bonne continuation avec le Compte Olky Pro😊
Belle journée ☀️
L'équipe Compte Olky Pro
Reply from Olky
Bonjour,
Merci beaucoup d'avoir partagé votre avis ✨
Nous sommes chanceux de vous avoir comme client :)
Belle continuation avec le Compte Olky Pro 😊
Belle journée ☀️
L'équipe Compte Olky Pro
The account opening took months
The account opening took months. This is too slow for a neo-bank.
June 14, 2024
Reply from Olky
Hello,
We've read your comment carefully and we're sorry to hear of your disappointment.
However, we are not authorized to comment publicly on your case.
Usually, when all the requested documents are received by our services, the decision to open an account is made within 2 to 3 working days.
More complex files such as yours may take longer to process.
Thank you for your patience.
We wish you every success with your Olky Pro account.
Best regards,
The Olky Pro Account team
Sepa debit direct
You collect documents for 30 days and then they tell me they can't give you the sdd service.
From the first day I said that I need your bill for the sepa debit direct service.
June 14, 2024
Reply from Olky
Hello,
We're sorry to hear about your frustration.
After checking with customer service, your account was opened on 14/06/24.
Regarding your other requests, all answers were also provided to you by customer service on the same date.
Best regards,
The Olky Pro Account team
Account + SDD B2B
I had requested an account with SDD B2B. It took them about 25 days to open the account and they asked for the same documentation that the banks ask for and they responded in longer than the banks. After 25 days they decided to just open the account without the SDD. Too much time for a fintech.
Second step.
Attention to all probable new customers. I asked support via email to close the account. They replied that they cannot do it by email but I have to send a registered letter, because it is written in their Terms and Conditions. Worse than traditional banks.
June 11, 2024
Reply from Olky
Good morning,
We have carefully read your comment and are sorry to learn of your disappointment.
However, we are not authorized to comment publicly on your case.
Generally, when all the requested documents reach our services, the decision to open an account is made within 2 to 3 working days.
More complex files like yours may take longer to process.
We thank you for your patience.
Concerning the second point, nothing is hidden, everything is written in our T&Cs here :
https://www.olky.eu/files/pay/cgu-olkypay-en.pdf
as you mentioned.
Best Regards,
The Olky Pro Account team
Super services
June 11, 2024
Reply from Olky
Bonjour,
Super! Merci beaucoup d'avoir partagé votre avis ✨
Nous sommes chanceux de vous avoir comme client :)
Belle continuation avec le Compte Olky Pro 😊
Bonne journée ensoleillée ☀️
L'équipe Compte Olky Pro
Arnaque ou presque ? Faites très attention ! Scam or not? be very careful!
Soyez très prudent avec cette pseudo "banque", nous avons demandé l'ouverture d'un compte société fin octobre 2023 pour une startup fraichement créée. Après avoir envoyé tous les documents en notre possession ainsi que 1000 euros sur un compte provisoire pour respecter leur processus d'ouverture, à ce jour notre compte n'est pas ouvert et ils n'ont pas répondu à nos emails de relance depuis plusieurs mois pour nous restituer notre argent et clôturer notre demande actuelle. Nous sommes le 11 juin 2024 ! C'est juste scandaleux.
Be very careful with this pseudo "bank", we have requested a company bank account at the end of October 2023 for a newly created startup. After sending a ton of documents plus 1000 euros to a provisional account to respect their opening process, to date our account is not open and they have not responded to our reminder emails for several months to refund us our money and close our current request. We are in June 11, 2024. It's just a scam and scandalous.
October 20, 2023
Unprompted review
Reply from Olky
Hello,
Thank you so much for sharing your feedback with us ✨
We're lucky to have you as a customer :)
Nice continuation with the Olky Pro Account 😊
Have a nice sunny day ☀️
The Olky Pro Account team
Reply from Olky
Bonjour
Nous avons lu votre commentaire.
Néanmoins, nous ne sommes pas parvenus à vous identifier. En effet, votre numéro de référence ne correspond pas à ceux donnés dans notre établissement de paiement.
Bien cordialement,
L'équipe Compte Olky Pro
This is a scam
This is a scam, after your application is submitted you are asked to pay 700€ so they can continue. I told them that I will not open an account then but they continue sending me reminders about this "outstanding payment" without a chance to stop the mailing. Save your time and don´t even try to open an account here.
May 10, 2024
Unprompted review
Reply from Olky
Bonjour,
Nous sommes surpris par votre commentaire.
En effet, Le montant minimum de 700 € requis pour l'ouverture d'un compte luxembourgeois est bien inscrit au point 2.4 de la CGU IBAN Express. https://www.olky.eu/fr/cgu/iban_express
De plus, après vérification avec le service client, nous constatons qu’il n’a eu aucun échange avec vous.
Nous vous souhaitons une bonne continuation dans vos démarches d’ouverture de compte,
Bien cordialement,
L'équipe Compte Olky Pro
I am extremely content with the process…
I am extremely content with the process for opening a bank account with OlkyPay. The procedures and requests made were made in a timely manner and correspondence / communication was clear and swift.
April 23, 2024
Reply from Olky
Bonjour,
Merci beaucoup pour votre retour d'expérience qui nous est précieux :)
Nous vous souhaitons une belle continuation avec le Compte Olky Pro 😊
Belle journée à vous ☀️
Cordialement,
L'équipe Compte Olky Pro
They are such a unprofessional AVOID
They are such a unprofessional AVOID! AVOID! AVOID!
April 19, 2024
Unprompted review
Reply from Olky
Bonjour,
Nous avons lu attentivement vos commentaires très attentivement.
Nous souhaitons vous rappeler que Trustpilot ne permet pas de réaliser de support client. De ce fait, nous ne sommes pas autorisés à commenter et solutionner publiquement les problématiques ou opérations relatives au compte de paiement de l'un de nos clients.
Il est important de préciser qu'en tant qu'établissement de paiement, OlkyPay ne peut, en aucun cas, intervenir sur un compte ou bloquer des fonds sans raison valable et vérifiée.
Après vérification auprès du service client, nous vous confirmons que votre compte a été clôturé et le solde transféré sur le compte que vous avez communiqué.
Cordialement,
L’équipe Compte Olky Pro
My French is bad- but Olkypay is good!
April 3, 2024
Reply from Olky
Hello,
Thank you for your positive feedback on your experience😃
We are delighted that our services meet your expectations.
Wishing you an excellent day🌞
Best regards,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your positive feedback on your experience😃
We are delighted that our services meet your expectations.
Wishing you an excellent day🌞
Best regards,
The Olky Pro Account team
bonne experience ,bonne reactivite par…
bonne experience ,bonne reactivite par mail ,rapidite efficacite.
March 27, 2024
Reply from Olky
Bonjour,
Merci beaucoup pour votre retour d'expérience plus que positif😊
Effectivement, lorsque l'ensemble des documents demandé lors de l'ouverture de compte est reçu par nos services, la décision d'ouverture de compte intervient sous 2 à 3 jours ouvrés.
Bonne continuation avec le Compte Olky Pro😊
Très Belle journée sous le soleil 🌞
L'équipe Compte Olky Pro
Reply from Olky
Bonjour,
Super, Merci beaucoup pour ce retour :)
Nous vous souhaitons une belle continuation avec le Compte Olky Pro 😊
Bonne journée à vous ☀️
Cordialement,
L'équipe Compte Olky Pro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.