Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
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I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
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I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
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Total disaster!! Poor and useless support service. Cant login to my account already 2 weeks. Provided all requested files to verify myself for phone number manual update. Got the con... See more
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Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d’expérience.
Nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Compte Olky Pro
Excelent service
December 19, 2022
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d’expérience.
Nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Compte Olky Pro
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
It was actually the fastest way for us…
It was actually the fastest way for us to open our bank account in Luxembourg.The procedure took about a month . In the Netherlands this would have all 2 days .
A lot of documents needed which is normal because the anti money laundering policies but it would be a lot better to be able to know with who we are discussing during the procedure.
Every time we had an email response by the support no name of the support agent was provided and it was difficulty for us to trust the procedure and where we will trust our money.
Some answers were in English some in French so you can understand that you don’t speak for your matter with the same agent.
Apart from this I believe if this service keeps evolving and upgrading its support then it will become the easiest way to start up in Luxembourg. The big banks really seem to not care about small companies.
November 16, 2022
Reply from Olky
Hello,
Thank you for taking the time to give us your feedback.
In the interests of customer satisfaction, we are taking your comment into account for our future developments.
Indeed, when you make a request to the customer service, it can be a different agent who answers you, having first taken good knowledge of your file and your history, in order to give you the best answer.
Wishing you an excellent day,
Sincerely,
The Olky Pro Account team
Olkypay is very good bank I love you
November 9, 2022
Reply from Olky
Hello Khan,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
How can we communicate with Olkypay…
How can we communicate with Olkypay about our situation? There is no phone number, social media web pages don't answer.
Can I have some advice in situation that I don't have any customer support service?
October 27, 2022
Unprompted review
Reply from Olky
Dear Maria E,
We have taken note of your comment.
Our customer support is available online, we invite you to send us your request via the following form: https://support.olkypay.com/contact .
Furthermore, it is important to specify that as a supervised payment institution (ACPR, CSSF), Olkypay cannot be authorised to comment publicly on transactions relating to our customers' payment accounts. Therefore, we do not perform any customer support actions on the different social networks.
Best regards,
The Olky Pro Account Team
Reply from Olky
Bonjour,
Nous vous remercions de votre confiance et d'avoir pris le temps de nous faire votre retour d'expérience.
Nous sommes ravis de vous compter parmi nos clients.
Bien cordialement,
L'équipe Compte Olky Pro
Extrem high fees + they freeze your…
Extrem high fees + they freeze your funds for no reason.
Avoid it.
My business can't operate because of them.
Really bad experience....
October 2, 2022
Unprompted review
Reply from Olky
Hello Red Pill,
We have read your comment and we are surprised because after checking, we are still waiting for the return of several documents from you since July 21.
It is important to specify that as a payment institution, Olkypay cannot, under any circumstances, intervene on an account or block funds without a valid and verified reason.
Sincerely yours,
The Olky Pro Account team
Everything OK
September 14, 2022
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Lack of basic professionalism and customer service
Like many other customers, we have experienced Olkypay's lack of professionalism and customer service. They are truly horrendous! Our investor who we thankfully, still, have a great relationship with deposited a significant amount of funds which we are aiming to use to build our process plants. We have been open and willing to cooperate, providing Olkypay with all relevant documents, but they have chosen to block the funds and refused to communicate (it's been well over 4 weeks now and we are becoming suspicious). They are a hindrance and nuisance and stifling our innovation. If you are an SME with any ambition do not bother opening an account with them!
August 11, 2022
Unprompted review
Reply from Olky
Hello Jay,
We have read your comment very carefully. However, we were unable to identify you.
We invite you to contact our customer service via the following link: https://support.olkypay.com/.
Best regards,
The Olky Pro Account team
Very good service
July 11, 2022
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Nice Bank and good service
June 30, 2022
Reply from Olky
Hello Ramija Akter Ep Mohammad,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Using my friends
Using my friends, they told me that you have a very good service to open Olki Pay
thanks
June 22, 2022
Reply from Olky
Hello TCE,
Thank you for your comment.
We are delighted that our services meet their expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Hello Miguel Alvaro,
Thank you very much for your note and comment.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Bonjour Marion,
Nous vous remercions pour votre retour d'expérience.
Conformément au règlement de nos superviseurs (ACPR, CSSF) nous sommes dans l’obligation de faire l’identification de nos clients lors de l’entrée en relation. La validation des documents est essentielle pour assurer une relation commerciale de confiance tout en respectant la loi européenne RGPD.
Nous sommes ravis d’avoir pu répondre favorablement à votre demande.
En vous souhaitant une excellente journée.
Bien cordialement,
L'équipe Compte Olky Pro
Reply from Olky
Bonjour,
Nous vous remercions de votre retour d'expérience positif.
Nous sommes contents que nos services répondent à vos attentes.
En vous souhaitant une excellente journée.
Bien cordialement,
L'équipe Compte Olky Pro
Improve your customer service, answer your clients
I tried to open bank accout, but cancelled application, which required 2500 euro paid into account. I received money back 3 weeks later.
The problem here is not replying to customer service tickets, if someone would just write: "it can take up to 30 days to close the account and transfer money back" that would be enought for me.
April 14, 2022
Unprompted review
Reply from Olky
Hello Bartek Nowak,
Thank you for your feedback.
We will take your comment into account for our future developments.
Sincerely yours,
The Olky Pro Account team
Great package for a financial broker
We're a financial broker and had a great experience with Olky so far. Onboarding was thorough, but always very clear and efficient. The team always reacts quickly to our inquiries. Their API is very good and the new SEPA Instant support is very appreciated by our customers!
March 4, 2022
Unprompted review
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
We are always doing our best to answer to our customers and to create the best tools for them.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Excellent process par email
February 23, 2022
Reply from Olky
Bonjour Mandalore Partners,
Nous vous remercions de ce commentaire positif.
Nous sommes ravies d'avoir votre retour d'expérience mettant en avant votre satisfaction pour le Compte Olky Pro.
De plus, nous sommes heureux de pouvoir vous compter parmi nos clients.
C'est un réel plaisir.
Bien cordialement,
L'équipe Compte Olky Pro
Register Process
The process was fine. I had problems with the verification code as the number was blocked by my Mobil operator.
February 19, 2022
Reply from Olky
Hello,
Thank you for your feedback on your experience.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
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