Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
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I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
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I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
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Total disaster!! Poor and useless support service. Cant login to my account already 2 weeks. Provided all requested files to verify myself for phone number manual update. Got the con... See more
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Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience&money stolen
I can say there are a lot of bad companies with awful customer service in the world, but olky I can say its number 1.
After they told me to send 2000 euro to open the account, which I did.. Almost never heard of them anymore.
They sent me 3 emails asking the same documents. After each email sent, they replied on my email asking the documents already attached. I've attached them again, they've asked them again and so on.. And in the end they said they are fine. After this email, they said they will approve my account in 3-4 days. More than 3 weeks passed, dozen of email sent by me and nothing, absolutely nothing from their part. No answer. No account. Nothing.
Now I just want my money back, those 2000 euros which you have to pay to open the account. I can't work with a company like that. Company.. It not the right word for them.
But of course, they don't give me back those 2000 euros that I've deposited.
I saw also some good reviews and I really don't understand, maybe just paid reviews.
Olky, give me my money back.
And I really but really don't recommend this "company". Only if you want to donate 2000 euros to some company that they don't even have a phone number to call them.
Bleah.. Awful experience.
Later Edit: As a response to your reply, my situation was not unblocked. you took 650 euro from my money for your services. Which services??? Until now i dont have acces to TPE for which i applied. I'm writing you everyday messages and i don't get any reply. I think i have more than 25-30 emails sent to you with no reply. The only reply i get it's your 'facture of services' for 650 euros. That the only response from you.
Worst customer service ever. Never saw something like that.
February 15, 2022
Unprompted review
Reply from Olky
Hello,
We have read your comment about your experience and we are sorry about it. Since this comment dated 15/02, we could see that the situation was unblocked this 17/02.
We now wish you a good experience with our services and hope to have better ratings and reviews following your use.
Sincerely,
The Olky Pro account team
Reply from Olky
Bonjour,
Nous vous remercions pour votre commentaire. Nous sommes ravis que nos services soient conformes à vos attentes.
Bien cordialement,
L'équipe Compte Olky Pro
Our experience to open accounts with…
Our experience to open accounts with OKLY is very positive. Swift and correct.
January 27, 2022
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
It works well
It works well, my main complaint is related with No App, in our days is a big handicap.
December 30, 2021
Reply from Olky
Hello,
After several months of development, we are pleased to announce the launch of our mobile application Olkypay, available in the Android and iOS stores.
Please feel free to install our application on your smartphone.
We hope it will meet your expectations perfectly.
Best regards,
The Olky Pro Account team
Inscription rapide et simple
Inscription rapide.
Communication fluide lors de la constitution du dossier. Pour une fois, un processus simple !
December 26, 2021
Reply from Olky
Bonjour,
Nous vous remercions de ce commentaire positif.
Nous sommes contents d'avoir votre retour d'expérience mettant en avant votre satisfaction pour le Compte Olky Pro.
Bien cordialement,
L'équipe Compte Olky Pro
Excellent travail et support
October 14, 2021
Reply from Olky
Bonjour Monsieur Alessio,
Nous vous remercions de ce commentaire positif.
Nous sommes content d'avoir votre retour d'expérience mettant en avant votre satisfaction pour le Compte Olky Pro.
Bien cordialement,
L'équipe Compte Olky Pro
Reply from Olky
Hello,
Thank you for your positive feedback!
We value customer feedback like yours and in that sense, we would like to know what is missing to get your 5th ⭐️?
We would be extremely happy to get the last star!
Have a beautiful day.
The Olky Pro Account Team
Request for an opening of a corporate…
Request for an opening of a corporate account in Luxembourg.
Delay acceptable, everything is working.
September 7, 2021
Reply from Olky
Hello,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
Communication was great and everything…
Communication was great and everything was very fast! Truly recommend it to everyone!!
August 19, 2021
Reply from Olky
Hello,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
Account opening was done fast and…
Account opening was done fast and smoothly, everything excellent
August 1, 2021
Reply from Olky
Hello Stephan Holzapfel,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
PARFAIT MAIS SANS SUPPORT TELEPHONE…
PARFAIT MAIS SANS SUPPORT TELEPHONE DIFFICILE D ETRE REACTIF RAPIDEMENT.
VALERIE PIEGAY
June 14, 2021
Reply from Olky
Bonjour Valerie Piegay,
Nous sommes ravies d'avoir votre retour d'expérience mettant en avant votre satisfaction pour le Compte Olky Pro.
Dans un soucis de satisfaction de nos clients, nous prenons en compte votre commentaire pour nos prochaines évolutions.
Bien cordialement,
L'équipe Compte Olky Pro
The opening process was very precise…
The opening process was very precise and fast. Highly recommended bank
April 22, 2021
Reply from Olky
Hello Kolawole,
Thank you for your positive feedback.
We are happy that our services meet your expectations and to count you among our customers.
Wishing you an excellent day.
Best wishes,
The Olky Pro Account team
The whole account opening experience was very smooth
The whole account opening experience was very smooth and transparent. The only reason it did not receive 5 stars was that the availability of languages other than French was limited. Generally the key elements were in English but a number only appeared to be available in French.
March 11, 2021
Reply from Olky
Hello ,
Thank you for this positive feedback.
We are delighted to have your feedback highlighting your satisfaction with the Olky Pro Account.
In addition, we are happy to be able to count you among our customers.
Regarding your request about language, we are working on it actively.
Best regards,
The Olky Pro Account Team
Reply from Olky
Hello Hisham,
Thank you for this positive comment.
We are delighted to have your feedback highlighting your satisfaction with the Olky Pro Account.
Furthermore, we are pleased to be able to count you among our customers.
Best regards,
The Olky Pro Account Team
Great
Great company, I like the credit account by card option great feature thanks guys!
February 20, 2021
Reply from Olky
Hello,
Thank you for this positive comment.
We are delighted to have your feedback highlighting your satisfaction with the Olky Pro Account.
Furthermore, we are pleased to be able to count you among our customers.
Best regards,
The Olky Pro Account Team
Thanks for the great support
January 12, 2021
Reply from Olky
Hello Benkiran,
Thank you for your positive feedback.
We are pleased that our services meet your expectations and to count you among our customers.
We wish you all the best for 2021.
Yours sincerely,
The Olky Pro Account Team
for founders
I think it is a good IT company that can relieve the difficulties of founders in the early stages of company establishment.
December 30, 2020
Reply from Olky
Hello Noah,
Thank you for your positive feedback.
We are pleased that our services meet your expectations and to count you among our customers.
Best wishes for the year 2021.
Yours sincerely
The Olky Pro Account Team
Thank you very much for the good and…
Thank you very much for the good and reliable service. Regards
December 4, 2020
Reply from Olky
Hello,
Thank you for your positive feedback.
We are pleased that our services meet your expectations and to count you among our customers.
We look forward to hearing from you,
The Olky Pro Account Team
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