I had an experience with a mix-up on my delivery order. I contacted customer service and the representative was spunky and caring and expedited my starter box. I recently received my 8-week supply. My... See more
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Review summary
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Reviews shaping this summary
Noticed in the corner, where the comment was that it said to ask about help with deciding which diet to pick. I felt so confident after being helped by the person that I ended up buying it for all fou... See more
Company replied
I have a beautiful Pekingese. He has been pure joy except I was finding it impossible to find food he actually enjoyed. I finally tried Ollie and he is excited to eat now. Product is high quality a... See more
Company replied
The team at Ollie have always been kind, helpful and understanding. Our furbaby has many health issues and we have had to adjust her diet multiple times. They seamlessly take of it without adding to... See more
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Company details
Written by the company
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contact info
United States
- ollie.com
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our pup loves her Ollie food
Our pup loves her Ollie food. They have excellent customer service and a high quality product.
September 8, 2026
Unprompted review
Reply from Ollie
Hi Rebecca, thank you so much for sharing your feedback! We’re thrilled to hear that your pup is loving her Ollie meals and that you’ve had such a great experience with our product and customer service. We truly appreciate your support and are so glad to have you in the Ollie family!
Amazing customer service
Amazing customer service, and excellence / easy packaging! My pup loves ollie!!!
September 8, 2026
Unprompted review
Reply from Ollie
Hearing that your pup is absolutely loving their Ollie meals made my whole day! We always aim to make mealtime as easy and seamless as possible for you, so knowing you've had such a fantastic experience with both our team and our packaging means the world to us.
Thank you so much for taking the time to share your love for Ollie! We are so grateful to have you and your sweet pup in our pack, and if you ever need anything at all, please don't hesitate to reach back out—we're always here and happy to help.
Ollie is our absolute favorite
Ollie is our absolute favorite. Their staff and the products have been the best so far. My pup loves the food, both fresh and baked. I greatly appreciate the wonderful customer service. Thank you!
September 4, 2026
Unprompted review
Reply from Ollie
Thank you so much for leaving such a wonderful review! Hearing how much your pup loves both our fresh and baked recipes truly warms our hearts. We strive to make feeding your dog a happy and easy experience, so knowing that our products and team have made such a positive impression means the world to us.
We are so grateful to have you and your sweet pup in the Ollie pack! Please give your dog some extra belly rubs from all of us!
Poor customer service, you can't cancel online, and they sent me warm food
I have zero trust in this company. Not only do they take about 48 hours to respond to emails, but I've now emailed four times since Wednesday and asked to have my subscription canceled and they don't respond. To top it all off, the first box of food was delivered late last night and because they are dumb and they sent it ground shipping from Oklahoma with nothing but ice packs (or at least what used to be ice packs) The package had been warm for long enough that the ice packs were empty and the water had completely evaporated. It takes quite a while for something like that to happen so now I am certain they do not care about the quality of their food. Best part? the packages were very warm which is disgusting and now we have all of this food that we have to throw away which is such a waste. Here's an idea geniuses, send everything in dry ice like most companies. The fact that you guys charge twice the amount of farmer's dog and don't bother sending it with care is yet another reason why I'm going to keep this review up here so that other people are aware of what they are about to get into before they send you guys any money.
I was using Farmer's dog and pretty happy with it but I heard Ollie was quite good and thought it might be fun to try but wow what a huge mistake and huge waste of time and money. Supposedly they were open yesterday when I tried to contact them and never got a response and now I have to wait until Tuesday because they are closed tomorrow and Monday. If I don't hear back from them by Tuesday and I do not get a full refund and confirmation my subscription was canceled, I'm going to do a charge back through my bank.
In the meantime, I recommend staying far away from this company. I have no idea how their score is 4.6 when I have had by far the worst experience with their website and their customer service. Also the fact that you cannot cancel online and you have to contact them to do. It should have told me that they were a scam. Most companies where you can sign up online allow you to cancel online. It only makes sense. Please do better people?
Edit: after reading many one star reviews, it's obvious that they are a predatory company and are very much against people canceling. It makes sense as to why they responded within 24 hours to any of my questions that were not related to cancellation but the moment I asked to cancel crickets. Please do not trust this company. They are not worth your time or your money. I'm really disappointed that I fell for their promises. 😟
September 3, 2026
Unprompted review
Reply from Ollie
I am so deeply sorry for the frustrating experience you’ve had, and I hear how upsetting it is to receive warm food after struggling to get in touch with us. I completely understand why seeing melted ice packs and dealing with communication delays made you feel this way, and I appreciate you giving us the chance to address this directly.
We always aim to make managing your account easy, which is why we send out advance email notifications before any order processes or charges. This is meant to give you time to cancel, pause, or make any changes to your box before it ships out. For the absolute fastest response—especially when you need an immediate cancellation or change—giving our phone support team a call directly is always the best route to get real-time assistance!
We truly care about turning this around for you and making things right. I’d love to help resolve this. Please give us a call at your earliest convenience.
Awesome Ollie Experience
Shane at Ollie was available on the phone to help me problem solve. I was so surprised to get a real person who picked up immediately. That doesn’t happen anymore. He made suggestions and I was able to change my dog’s feeding routine. No hidden costs, just solutions!
September 2, 2026
Unprompted review
Reply from Ollie
Thank you so much for sharing such a glowing review! We are so thrilled to hear that Shane was able to jump right on the line and help you craft a new feeding routine for your pup. Providing real-time, helpful support without any hidden costs or hassle is exactly what we strive for every day.
Knowing that Shane made things so easy and straightforward for you truly makes our tails wag. We are so grateful to have you and your dog as part of the Ollie pack!
EXCELLENT food, even better customer service
EXCELLENT food, but even more important, Fantastic customer service. Very personalized with individuals who actually WANT to help you resolve issues.
September 4, 2026
Unprompted review
Reply from Ollie
Your review truly made my day! We take so much pride in serving up meals pups adore, but hearing that our team's hands-on, personal support gave you such an exceptional experience is the best compliment we could ever receive. Helping pet parents care for their dogs should always feel easy and genuinely supported, and I’m so happy our team hit the mark for you.
Amazing Company
The product, the service, and the commitment to my dog’s health and happiness is unparalleled. Every part of my experience working with Ollie is exceptional.
FIVE STARS!
September 5, 2026
Unprompted review
Reply from Ollie
Reading your review brought the biggest smile to my face! Knowing that our food, team, and commitment to your dog’s health have given you an exceptional experience is the best feeling in the world. We pour so much love into making care for your pup as seamless and easy as possible, and seeing that shine through in your five-star review truly means everything to us.
My experience with the Ollie team has…
My experience with the Ollie team has always, been thoughtful and helpful as well as kind and considerate
September 5, 2026
Unprompted review
Reply from Ollie
Hi, thank you for sharing your feedback! We’re so glad to hear that you’ve had such wonderful experiences with our team. Providing thoughtful, kind, and considerate service is what we strive for every day, and we truly appreciate having you in the Ollie family!
They products arrive to my door and my…
They products arrive to my door and my dogs love them . Thank you
September 5, 2026
Unprompted review
Reply from Ollie
Hi Colleen, thank you so much for sharing your feedback! We’re thrilled to hear that your products arrive right at your doorstep and that your dogs are loving their meals. We truly appreciate your support and are so happy to have you in the Ollie family!
Great food, app & customer service!!
The rep that assisted me, Caitlin, was very caring and went above and beyond! I’m very happy with this dog food, the app and their customer service! I would 100% recommend them!
September 4, 2026
Unprompted review
Reply from Ollie
Hi J G, thank you so much for sharing your feedback! We’re thrilled to hear that Caitlin was able to go above and beyond for you, and that you’re loving the food, app, and customer service. We truly appreciate your high recommendation and are so glad to have you in the Ollie family!
Outstanding customer service
Outstanding customer service. My need was addressed quickly and professionally. I believe OLLIE cares about my pet’s health by providing quality meals and treats.
September 2, 2026
Unprompted review
Reply from Ollie
Hi Susan, thank you so much for taking the time to leave us a review! We're thrilled to hear that our team was able to assist you quickly and professionally. Knowing that you trust us with your pet’s health and nutrition truly means the world to us. We’re so glad to have you in the Ollie family!
Ollies is superb in their dog food…
Ollies is superb in their dog food ingredients. It is quite pricey. Especially for those with limited incomes. But, customer service is a plus. They go beyond what one may expect and do everything to make things right with any grievances. I recommend Ollies for your dog / dogs.
September 3, 2026
Unprompted review
Reply from Ollie
Hi Donna, thank you so much for sharing your review! We know investing in high-quality nutrition can be an adjustment, so we’re thrilled to hear that you love our ingredients and that our customer service team has gone above and beyond to support you. We truly appreciate your recommendation and are so glad to have you in the Ollie family!
Its a new diet after 6 years of…
Its a new diet after 6 years of struggling with my pups allergies to food and grass..
We have tried them all, this has helped with itching.
September 4, 2026
Unprompted review
Reply from Ollie
Six years of struggling with food and grass allergies sounds like such a tough journey, but I am so thrilled to hear that our fresh recipes are finally giving your pup some relief from all that itching! Finding a diet that actually works when you've tried everything else is such a huge win, and we are so honored to be a part of your pup's wellness journey. We want to make keeping them happy and comfortable as easy as possible for you!
Sadie is in love with her Ollie food…
Sadie is in love with her Ollie food and is so excited to have the treat puzzle toy.
September 4, 2026
Unprompted review
Reply from Ollie
Hi Doris, thank you so much for sharing your review! We are thrilled to hear that Sadie is head over heels for her Ollie meals and having so much fun with her treat puzzle toy. Give sweet Sadie an extra belly rub from us!
My dog absolutely LOVES Ollie
My dog absolutely LOVES Ollie! I have tried other home delivery meal services and Ollie is truly the best! The food, the way it’s packaged, their excellent customer service. My dog is so excited for his Ollie meal!
September 4, 2026
Unprompted review
Reply from Ollie
Hi Kristi, thank you so much for sharing your sweet review! We are thrilled to hear that Ollie stands out as the best service you've tried and that your dog gets so excited for mealtime. We truly appreciate your support and are so glad to have you both in the Ollie family!
A+++
Customer service is great! As a new customer who had a hiccup with delivery I was worried I wouldn't be able to get assistance with my issue but Abby was understanding and incredibly helpful. Highly recommend.
September 3, 2026
Unprompted review
Reply from Ollie
Hi Nicole, thank you so much for sharing your experience! We know delivery hiccups can be stressful, especially for new customers, so we're thrilled to hear that Abby was able to turn things around for you. We'll be sure to pass along your kind words to her, and we're so glad to have you in the Ollie family!
Exemplary Customer Service
Exemplary Customer Service. Camilla was an ABSOLUTE JOY to speak with and provided excellent customer care. Genuine Courtesy and promptness.
Grateful for the positive experience.
September 2, 2026
Unprompted review
Reply from Ollie
Hi Katherine, thank you so much for sharing your wonderful experience! We're thrilled to hear that Camilla provided such joyful, courteous, and prompt care. We'll be sure to pass along your kind words to her, and we're so glad to have you in the Ollie family!
Good luck trying to cancel your…
Good luck trying to cancel your auto-ship!
September 3, 2026
Unprompted review
Reply from Ollie
We're sorry to hear you've had a negative experience. We aim to make managing your subscription as easy as possible. You can cancel your auto-ship anytime directly on our website under the "My Info" section, or you can give our customer service team a call and we can process that cancellation for you right away. To ensure there are never any surprises, we also send out email reminders prior to charging or shipping any orders so you always have time to make changes or cancel before a shipment goes out.
Best Friend's Favorite
Ollie is my Best Friend's Favorite meal. Through these hot months I've had some issues, receiving thawed packs of food. The Ollie customer service team has been excellent to work with. I've been able to share videos of my deliveries and am pleased to say I've seen improvements within my last two shipments. Thank you Ollie❤️
September 3, 2026
Unprompted review
Reply from Ollie
Hi Jessica, thank you so much for sharing your review! We know how frustrating warmer weather delivery hiccups can be, so we're thrilled our customer service team was able to work with you and get everything back on track. We're so glad to hear your last shipments arrived in great condition and that your best friend is enjoying their meals! Thank you for being such a wonderful part of the Ollie family!
Ollies is the best!
I love Ollie’s food because my dog, Lily, loves it. And the customer service is wonderful. Very kind people, helpful, and easy to work with. Love Ollies!
September 2, 2026
Unprompted review
Reply from Ollie
Hi Barbara, thank you so much for taking the time to leave us a review! We are thrilled to hear that sweet Lily is loving her food and that you’ve had such a wonderful, easy experience working with our customer service team. Thank you for being a part of the Ollie family, and give Lily an extra pet from us!
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