Oloraofficial Reviews 728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's amazing fabric, comfort, and effectiveness, often noting its seamless quality and ability to deliver on its promises. The customer service is frequently highlighted as exceptional, with many appreciating the prompt, personal, and helpful responses, even when dealing with order mistakes or exchange requests. Reviewers are impressed with the team's efficiency and willingness to go above and beyond to ensure customer satisfaction, making the overall experience smooth and positive. However, some customers also noted issues with sizing, finding products either too small or too big despite following guides, and a few experienced problems with the product's durability and effectiveness after washing. There were also occasional complaints about delayed orders and concerns regarding the product's ability to maintain its intended function over time.

What people talk about most

Product

Customers had positive experiences with product, praising its comfort, quality, and effectiveness in... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing fabric, comfort, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

728 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick response

Quick response. Ordered sizes to big and they quickly replied and sent some replacements. Lovely service

June 4, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Sarah!

So happy we could help get things sorted quickly for you! Thanks a bunch for the kind words—it truly means a lot to us. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Best workout panties and service

These are the perfect thongs for my strength training and HIIT workouts! No lines, extra soft and helps absorb any extra sweat. I've tried several brands and this is my new definite goto.
There support team is also very friendly, helpful and were quick to respond to my inquiry.

June 2, 2025
Unprompted review
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Reply from Oloraofficial

Hey Robin!

We're so happy to hear you found your new go-to! 😊 Thanks for the kind words — we're always here to support you every step (or squat!) of the way.

All the best,
The Olora Team

Rated 5 out of 5 stars

I received my order and the sizing was…

I received my order and the sizing was a bit small for me. I contacted their support team and was amazed with Chloe and Emily’s fast, friendly, and genuinely helpful assistance. They offered to send me a size up replacement at no additional cost. I hope they work out this time, but either way wanted to share how awesome their support team is. Will purchase again if sizing works out.

May 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey Jessica!

Thank you so much for your kind words! We’re really glad Chloe and Emily could help, and we truly appreciate you giving us another shot—it means a lot! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Good customer service and good underwear

I bought a Small in de mid high underwear and it was a bit too small, so I contacted the customer service and they immediately helped me! Really good customer support and good underwear

May 24, 2025
Unprompted review
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Reply from Oloraofficial

Hey Aubry!

Thank you so much for your kind words! We're really glad we could help out quickly, and it's great to hear you're enjoying the underwear too 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. More Success!

May 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey Patz!

Thank you so much for your kind words and well wishes! We’re so happy to hear you had a great experience with us 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

I ordered the wrong size by mistake and…

I ordered the wrong size by mistake and spoke over emails with a lovely lady called Chloe - she was super fast responding and was so helpful! So excited to receive my correct size!! :) xxx

May 29, 2025
Unprompted review
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Reply from Oloraofficial

Hey Majenta!

We're so glad Chloe could help make things right so quickly! Thank you for your kind words — we can’t wait for you to receive the correct size! 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Good customer service

Good customer service, nice and perfect fit.

May 30, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Chinee!

Thank you so much for the kind words—we're really happy to hear everything fit just right and that you had a good experience with our team! 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

I got my replacement

I got my replacement. Thank you for your great customer service!

May 30, 2025
Unprompted review
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Reply from Oloraofficial

Hey Jamila!

We're so glad to hear your replacement arrived safely! Thanks for your kind words—it truly means a lot to us. 😊

All the best,
The Olora Team

Rated 4 out of 5 stars

Great customer service

The product itself was not what I was looking for and didn’t fit my need. But the customer service was outstanding! They have a money-back guarantee if you’re not satisfied and they honored that and made it easy for me. They were really kind and responsive and overall it was a very pleasant interaction.

May 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey Maddisson!

Thank you so much for your kind words—it truly means a lot that you had a smooth and pleasant experience with us! We're always here to help, even if the product wasn't quite the right fit. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Order was delayed

Order was delayed, and although we were worried we got scammed, it arrived yesterday and my partner loves the thongs! She said they fit her perfect and it's super comfortable. So we're still giving you a 5. We love supporting local businesses.

May 28, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

Thank you so much for the kind words and for sticking with us! 😊 We're really glad the order arrived safely and that your partner loves the fit—it truly means a lot to us to have your support! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

So far so good with great customer service

Was unsure of sizing and contacted the team, was pleasantly surprised to get a reply so quick and out of working hours! Found the website really easy to use, not over complicated with lots of ads etc. So if you're reading this and thinking about ordering or have questions, just drop the team a note and order away, so far so good! :)

May 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey!

Thank you so much for the lovely message! 😊 We're really glad the team could help and that you found the site easy to use—your kind words truly made our day! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

10/10 customer service

Their customer service is amazing! They got back to me quickly and made everything very simple and easy. They took care of my concern within a day.

May 28, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Remy Grace!

Thank you so much for the kind words! 😊 We're really glad we could help quickly and make things easy for you—it truly means a lot to us! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

These thongs are just the best!


These thongs are just the best! I never feel self conscious in my tight gym leggings anymore! I've got these in black but I'm about to purchase "sand" coloured ones too for my lighter clothes.

Also, how refreshing it is to get email replies that have been personalised and that have just so clearly responded to what's been said. This seems be so rare these days. Often you just get copy pasted generic replies. It makes communication so much easier (and quicker!)

Special thanks to Chloe for going above and beyond in her customer service! :)

May 27, 2025
Unprompted review
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Reply from Oloraofficial

Hey Angie!

Thank you so much for the kind words! 😊 We’re so happy the thongs have you feeling confident and comfortable, and we’ll be sure to pass along your sweet shoutout to Chloe—she’ll be over the moon! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Great product & great customer…

Great product and great customer service every time! The product is exactly what it says and honestly, I have the original and much more expensive brand and this one rivals them for a fraction of the price! I have had repeat orders already.
Also - every time I have contacted customer service they are SO fast to respond and always take care of any issue and make it right 10-fold. Its honestly very impressive.

May 27, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

Thank you so much for the amazing feedback! 😊 We’re truly grateful for your continued support and so happy to know both the product and our service have impressed you time and time again! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

I got my replacement right and timely

I got my replacement right and timely, great service. Cheers!!!

May 26, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Mary Grace!

Cheers to you too! 🥂 We’re so glad your replacement arrived just right and on time—thanks a ton for the kind words!

All the best,
The Olora Team

Rated 5 out of 5 stars

I had a good and smooth transaction

I had a good and smooth transaction. Great product and nice customer service.

May 26, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Janrey!

Thank you so much for the kind words! 😊 We’re really glad everything went smoothly and that you loved both the product and our service!

All the best,
The Olora Team

Rated 5 out of 5 stars

amazing thongs!

amazing thongs!! they fit so perfectly, and its so comfortable. Definitely would recommend it!! 💕

May 26, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Aisa!

Thank you so much for the love! 💕 We’re so happy to hear the fit and comfort are just right—your kind words truly made our day!

All the best,
The Olora Team

Rated 5 out of 5 stars

Amazing thongs!

I absolutely love these thongs... they're the best! What you see is exactly what you get, I'm really glad I didn’t listen to the negative comments from bashers. If it didn’t work for you, maybe it just wasn’t for you... I shared this with my family and friends, and they love theirs too!! More to come!!! 💗💗

May 25, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Shia!

We're so happy you’re loving them and even shared the love with your family and friends—thank you so much for the support! Can’t wait to send more your way! 💗

All the best,
The Olora Team

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, the staff was attentive, knowledgeable, and made the entire process smooth and stress-free. I was also really impressed with the exchange policy, which was clear, hassle-free, and allowed me to swap items easily without any pressure.

May 23, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Danny!

Thank you so much for the kind words — we’re really glad to hear the exchange process was smooth for you! It means a lot that you took the time to share your experience with us. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Fabulous product

Fabulous product. I was sceptical about the claims but took advantage of a promo sale to try them out. I teach a fitness class that’s guaranteed to make you sweat and I also train in martial arts. These undergarments are definitely my go to now. I don’t want to ever go back to the soggy feeling regular underwear leaves you with. Once you try these you simply can’t go back. You feel and stay dry and they are hands down the best for wearing under tights! Can’t recommend enough.
I’ll be replacing all my old with these and have already placed a second order this month - May. Excellent customer service as well. They genuinely appreciate your business!

March 27, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Linda!

Thank you so much for the love and for trusting us with your active days — it truly means a lot! We’re so happy you found your go-to and we’re excited to keep supporting you with every move. 💪💛

All the best,
The Olora Team

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