Oloraofficial Reviews 728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's amazing fabric, comfort, and effectiveness, often noting its seamless quality and ability to deliver on its promises. The customer service is frequently highlighted as exceptional, with many appreciating the prompt, personal, and helpful responses, even when dealing with order mistakes or exchange requests. Reviewers are impressed with the team's efficiency and willingness to go above and beyond to ensure customer satisfaction, making the overall experience smooth and positive. However, some customers also noted issues with sizing, finding products either too small or too big despite following guides, and a few experienced problems with the product's durability and effectiveness after washing. There were also occasional complaints about delayed orders and concerns regarding the product's ability to maintain its intended function over time.

What people talk about most

Product

Customers had positive experiences with product, praising its comfort, quality, and effectiveness in... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing fabric, comfort, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

728 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I’ve been waiting weeks for the shipment and now it is turned around

I’ve been waiting weeks for the shipment and the company did promptly reply to me that it was on its way, but I just tracked it again after two weeks and it is being shipped back to the shipping facility. It has never even made it to my house. This is the most bizarre Tracking ever. I definitely would not order from these people.

June 17, 2025
Unprompted review
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Reply from Oloraofficial

Hi Lorraine!

We’re truly sorry to hear about the trouble with your delivery and we completely understand how frustrating this must be. This definitely isn’t the experience we want for our customers. We’d love the opportunity to make this right and look into your order further. Please reach out to us at support@oloraofficial.com with your order number, and our team will prioritize resolving this for you. Thank you for bringing it to our attention.

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

Ordered from online ad, wasn't expecting the quality of construction so was pleasantly surprised. I found the fit to be smaller than the size guide so contacted customer services who replied the same day and sent me out replacements. I am really happy with them.

June 17, 2025
Unprompted review
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Reply from Oloraofficial

Hey Hannah!

We're so glad to hear you were pleasantly surprised and taken care of! 😊 Thanks for your kind words—we really appreciate your support and are so happy you’re loving the fit and service. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Fabulous!!! Absolutely no-show under workout leggings!

Fabulous! I was skeptical about ordering online without knowing the brand or feeling the quality… but they are amazing! I was looking for a seamless solution to go under workout leggings. I tried other “laser-cut seamless” thongs from other popular brands, but they didn’t quite work. This is it! I got the high-cut version. The fit of them is perfection for no-show under leggings. I plan to order more immediately!

June 16, 2025
Unprompted review
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Reply from Oloraofficial

Hey Corey!

We’re so happy to hear they worked perfectly for you! 😊 Thank you for giving us a try—we really appreciate your kind words and can’t wait to send more your way! 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

This company has amazing service

This company has amazing service. The kind you don’t see anymore. I sent an email letting them know that the sizing wasn’t right and they shipped a replacement in the correct size. Of course this isn’t an ongoing thing…but they want to ensure that they get the sizing right the first time so that ongoing orders are right. I’m very happy with my experience.

June 16, 2025
Unprompted review
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Reply from Oloraofficial

Hey Samantha!

We’re so happy to hear your experience was a positive one—your kind words truly brighten our day! 😊 Thank you for giving us the chance to make things right. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

So good

I ordered the wrong size and Emily at customer service offered to send me the right size free of charge without having to send the wrong ones back. The team is really nice and the products are even better really good material.

June 16, 2025
Unprompted review
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Reply from Oloraofficial

Hey Lola!

We're so happy to hear everything worked out and that you’re loving the products 💕 Thanks for your kind words—we truly appreciate your support!

All the best,
The Olora Team

Rated 5 out of 5 stars

I received my order

I received my order, tried them on and they are great ! They really work ! They’re such high quality and feel like they will last a long time.

June 13, 2025
Unprompted review
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Reply from Oloraofficial

Hey Alyssa!

We’re so happy to hear you love them and that they’re working well for you—thank you for sharing such kind words! 💫💖

All the best,
The Olora Team

Rated 5 out of 5 stars

Very comfortable,

Very comfortable,
Customer service was great

June 12, 2025
Unprompted review
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Reply from Oloraofficial

Hey Galina!

We're so happy to hear you found everything comfy and had a great experience with our team—thank you for the kind words! 💖😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support. Very responsive and helpful

June 10, 2025
Unprompted review
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Reply from Oloraofficial

Hey Alli!

Thank you so much for the kind words—we really appreciate it! We’re glad we could help and be there when you needed support 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

I was scared I got scammed but I didn’t lol

I was scared I got scammed lol because I bought them on a whim through Instagram ads and I’ve never heard of the company before, and I saw people saying they were in transit for forever, but they came within 2ish weeks and I’m really happy with them! I got the buy 3 get 3 free deal and the thongs do exactly as they state. They’re camel toe proof for my gym shorts and I ordered the high rise by accident, which isn’t a huge issue for me personally because I normally wear high rise bottoms anyway but they sit around my waist/belly button area which could be too high for some. So if I buy more I would go for the mid rise.

I saw other reviews saying they’re poor quality and the seams are wonky but I didn’t have that experience! They feel very smooth, high quality, have clean and straight seams and they are indeed no-show so no panty lines! Also I saw other reviews saying the sizing was inaccurate, I normally wear a size XS in USA/Canada sizing and the XS fit me perfectly. Overall very happy with the purchase as they have become my go-to gym undies now, and I wouldn’t hesitate to buy more :)

June 12, 2025
Unprompted review
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Reply from Oloraofficial

Hey Kayla!

Thank you so much for sharing your experience—we're really happy you gave us a chance and that your new gym essentials are a win! 😊 Your kind words mean a lot to our team!

All the best,
The Olora Team

Rated 2 out of 5 stars

Not worth the hype

They come from China, shipping took about 2 weeks. They aren't a good quality, or a good fabric for underwear. They are not worth the price online and also don't do as they say advertised (wide gusset to avoid camel toes in activewear? no). Don't fall for the social media targeting. I paid £40 for 5 pairs of underwear that I won't wear! Rip off.

June 12, 2025
Unprompted review
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Reply from Oloraofficial

Hi Steph,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that the product didn’t meet your expectations. We always aim to provide quality and comfort, and it's clear we fell short for you this time. Your feedback is important to us, and we’ll be sure to share it with our product team for review.

We’d really appreciate the opportunity to make this right—please feel free to contact our customer support team at support@oloraofficial.com, and we’ll do our best to assist you.

All the best,
The Olora Team

Rated 5 out of 5 stars

Was a bit sceptical about ordering the…

Was a bit sceptical about ordering the thongs but I did. The thongs I ordered were too small when they arrived so I contacted customer service to ask what the process was to return. Within the day I got an email a really lovely from Emily stating that she would send the next size up free of charge. Amazing customer service and would have no hesitation in recommending this company.
I then wrote a thankyou email back to Emily and got a lovely response from Chloe. This company has excellent customer service which is unusual in this day and age. So happy Thankyou.

June 11, 2025
Unprompted review
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Reply from Oloraofficial

Hey Lesley!

Thank you so much for your lovely review—it truly made our day! We're so glad Emily and Chloe could help, and we’re lucky to have customers like you. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Best underwear for the gym

Best underwear i have bought especially for the gym , so matter how hot and sweaty you get they remain comfortable, they are that good I ordered again

June 12, 2025
Unprompted review
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Reply from Oloraofficial

Hey Karen!

Thank you so much for your kind words! We're so happy to hear you're loving the comfort—especially during those tough gym sessions! 💪😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Olora is THE BEST

Olora is THE BEST! I am a Pilates instructor and the right undies are key. I ordered size Medium in the Camel toe thong and they ended up being too big. Even though I already wore them, the company kindly replaced them all with size small. They were more than accommodating!

June 2, 2025
Unprompted review
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Reply from Oloraofficial

Hey Sharon!

Thank you so much for sharing this—we’re really glad we could help and get you the right fit! Your support means a lot and we’re so happy to be part of your Pilates routine! 💕🧘‍♀️

All the best,
The Olora Team

Rated 5 out of 5 stars

I would leave more stars if I could :)…

I would leave more stars if I could :) Best customer service, friendly and helpful unlike most customer service these days. I love the underwear, really good quality and does what it claims to do. I will be a repeat customer and recommend them to my sisters and friends. great quality for the price!

June 9, 2025
Unprompted review
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Reply from Oloraofficial

Hey Lucy!

Thank you so much for the kind words—your support and recommendation mean a lot to us! We're really happy you’re loving the quality and service. 😊🩷

All the best,
The Olora Team

Rated 1 out of 5 stars

Don’t be fooled

Don’t be fooled, these aren’t worth it. Got mine a couple weeks ago and the part that’s supposed to cover up your 🐪 toe isn’t wide enough or high up enough on the thong?! You just get a different type of 🐪 toe from the gusset pad not being wide enough or big enough… so disappointing after waiting weeks for delivery (which was also delayed btw). Have also heard these are being shipped from China, this is not a US company.

June 9, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hi Favel,

Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been after waiting for your order. We always aim to provide quality products and a positive customer experience, and we regret that this was not the case for you. We’d really appreciate the opportunity to make things right—please don’t hesitate to reach out to our team at support@craft-hub.com, and we’ll do our best to assist you.


All the best,
The Olora Team

Rated 5 out of 5 stars

Service is very good and fast reply

Service is very good and fast reply

June 8, 2025
Unprompted review
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Reply from Oloraofficial

Hey Nasiba!

Thank you so much for the kind words! 😊 We're really glad to hear you were happy with our service—it means a lot to us! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

First time purchase.

First time purchase.
communication and help is amazing
Feel really reasured with my purchase and that there's help if any problems
Great service
Thank you

June 6, 2025
Unprompted review
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Reply from Oloraofficial

Hi Louisa!

Thank you so much for your kind words! We're really glad you felt supported—it's always our goal to make your first experience a great one. 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

5/5 for the product and customer service/support

I’ve ordered their thongs after seeing their products on instagram. I’m always very hesitant to trying things that pop up on the internet but at the time I was looking into it there was a 3+3 free action so I decided to give it a try.
The shipment took longer because of some delay but the team made sure to stay in contact with me the whole time and was sending me updates about my order. When the package arrived I was very excited and I wasn’t disappointed. The material is very soft and nice on the skin and even though these are the first thongs I’ve ever tried they’re extremely comfortable!
When choosing the size based on their sizing guide I opted for mix of S and M sizes. Unfortunately both turned out to be bigger on me which led to the lower belly area to gape on me. I’ve discussed the opportunity of size exchange with them and they’ve been very quick to respond and finalize the exchange.

Honestly a very pleasurable experience and a great product. No camel toe and no sweat marks in the “lower belly” area.

A 5/5 for me!

UPDATE!
Got my exchange and the size XS is perfect and fits like a glove. Shipping was very fast this time!

Thank you Olora!

June 5, 2025
Unprompted review
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Reply from Oloraofficial

Hey Barbora!

Thank you so much for sharing your experience—your kind words truly made our day! We're so happy you gave us a try and that our team could help make everything smooth for you 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Amazing customer service

I absolutely loved the low-rise pants, but unfortunately ordered the wrong size. Emily from customer service was incredibly helpful—she responded within minutes and offered a free exchange, even letting me keep the original pair! Such a great experience. Highly recommend! :)

June 6, 2025
Unprompted review
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Reply from Oloraofficial

Hey Laura!

Thank you so much for sharing this! We’re really happy to hear our team took great care of you—enjoy your new pair! 😊💛

All the best,
The Olora Team

Rated 5 out of 5 stars

My second time ordering from Olora as I…

My second time ordering from Olora as I loved the high rise pants and wanted to try the low rise ones. One I received the low rise I realised they were too small and wanted to exchange for the mid rise pants instead and Olora were so quick at getting back to me and even said to keep the low rise pant and they would send me a new set of mid rise free of charge! Would defo order from them again!

June 4, 2025
Unprompted review
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Reply from Oloraofficial

Hey Emily!

We're so glad we could help you find the right fit—your support means a lot to us! Thanks for coming back to Olora and for sharing your kind words 💛

All the best,
The Olora Team

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